"The beds and pillows were comfortable. Shower was fantastic! Lots of elevators so no long waits. Staff was so friendly and helpful. Decor is beautiful. Location is so close to the heart of Times Square. Two restaurants accessible through the hotel is convenient and the $6.50 breakfast is good, especially the French toast at Friedmans. The grab and go free breakfast at Carve was excellent. Recommend the breakfast sandwich made hot and fresh in front of you. We took ours to Central Park and ate on a beach surrounded by beauty. Fueled us for the long walk around the park."
"Everything was nice , the location is the best thing at this hotel . The rooms are great and the breakfast also . One think I didn’t like is the blanket, they use a scratchy blanket and it was very un pleasant .."
"Check in staff was not interested, pointed to the lift but gave no instructions to get to room.
Under beds had not been cleaned for some time!
No instructions for coffee maker.
Lady at checkout was much more friendly and helpful, and if you don't mind the lack of vacuuming and going elsewhere for coffee, it's a great location and cheap."
"I paid for a superior room with king bed with the photo clearly showing a desk and chair. My room did not have any desk or chair. Only 2 of the 4 elevators worked when I checked in, with no apparent effort to fix the others. On my last day, only one elevator worked while hordes of people were waiting on every floor to go down, including many with luggage. We had to ride all the way up to the top on the sole working elevator to make sure we could squeeze in as there was no other way to make it down from floor 23 with our luggage."
"This hotel is a New York Landmark with a great location. But be weary of the room size. We got an “upgrade” to a queen size room and i think it was the smallest hotel room I've ever stayed in. Other than that the hotel was excellent, perfect location and great environment."