"Staff were all absolutely amazing!!! We arrived super early on a red eye flight from Hong Kong and we were all exhausted. We arrived at the hotel around 9 and spoke to the staff on our situation. We thought about paying for an extra day to check in earlier but the staff at the hotel saw how exhausted our kids were and made accomodations for us to check in a little earlier than our 3pm check in slot. We ended up leaving our luggages at the hotel and headed to universal studios for the morning. They were all so nice and helpful. They gave us suggestions on places to check out and gave us directions on how to get around the area. Day 2, we decided to take it chill and hang out to enjoy the hotel and the amenities. The mono rail was so convenient and close to get to. We really enjoyed our stay. We departed on the 3rd day and again, the staff were super nice and helpful They arranged for a 9ppl van to get us to our next spot - the cruise port.
We truly enjoyed our stay! We will be back!!!"