Thank you for taking the time to review our property and giving us 5 stars. We hope to welcome you back when your travels bring you to the area.

Thank you for taking the time to review our property and give us a 5/5 rating. We hope to welcome you back the next time your travels bring you to the area.

Thank you for taking the time to review our property and rate us 5/5 which is much appreciated. We hope to welcome you back when your travels bring you to the area.

Thank you for taking the time to give us a review and the much appreciated 5/5. Your feedback has been shared with our team to let them know to keep up the good work we strive to deliver. We hope to welcome you back the next time your travels bring you back to the area.

Thank you for taking the time to review our property and give us 5/5. We hope to welcome you back again the next time you are in the area.

I recognize your time is valuable and appreciate the feedback you have provided. Thank you for taking the time to share your thoughts regarding these issues. I am truly disheartened to hear your stay was not very pleasant. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. If you give us another chance please feel free to reach out directly so we can ensure your next stay will be a better one.

Thank you for taking the time to let us know about the pool only working for one night during your stay. I apologize that it wasn't working for your whole stay. Breakfast is in the works for new items coming soon. We hope you can give us another chance to welcome you back once your travels bring you back to the area.

Thank you for taking the time to rate us 5/5. We hope to welcome you back next time your travels bring you to the area.

I recognize your time is valuable and appreciate the feedback you have provided. Thank you for taking the time to share your thoughts regarding this issue. I sincerely apologize your visit was not up to your expectations but we hope you can give us another chance when your visits bring you back to the area.

Thank you for your time on voicing your concerns with our property. We are going to be renovating in the near future. Hopefully we can welcome you back in a couple of years once our renovations take place and you can revisit the wonderful property that we strive to be. We hope to see you again soon.

Thank you for taking the time to review our property. We apologize the correct towels weren't given to you at the time requested. We hope to welcome you again the next time you are in the area.

We appreciate you taking the time to let us know how we did. Your TV issue is unacceptable and should have been resolved before you even checked in. We have made this a priority to make sure this does not happen again. Thank you for choosing to stay with us and we hope to make the next time even better.

Thank you for letting us know how your experience was while staying with us. We have let our maintenance team know about the door issue you faced during your stay. We hope you will try us again in the future.

William,We are truly sorry that you did not have an excellent stay with us recently. We try our best to ensure that every guests has a great visit. We apologize for anything that may have impacted your thoughts about us.

Thank you so much for taking the time to let us know your feedback on your wonderful stay you had with us. This has been shared with our team and we hope to welcome you again soon.

We appreciate your 10/10 rating of your stay. We hope to see you again soon!

Thank you for the review. Next time we strive to make it a 10/10 visit!

Thank you for taking the time to let us know your thoughts on our property. Any feedback helps us continue to strive to do better. We hope to welcome you again when you visit the area.

Thank you for taking the time to review our property and give us a 5-star rating. We appreciate it and hope to welcome you again!

Thank you for taking the time to give us 10/10. We hope to see you again soon.

I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates along with maintenance and housekeeping on the upkeep, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. We hope the next time you are in the area you can give us another chance.

Thank you for taking the time to give us an excellent review. Rewarding reviews like this keep pushing our staff for the hard work they all put in everyday to keep our property looking new. We hope to welcome you again soon when you are in the area.

Thank you for taking the time to let us know about your concerns while staying with us. I first off sincerely apologize for the stain and have brought this to Maintenance and Housekeeping's attention. After further looking in to your reservation, it does look like our standard 2 bedroom was booked, but I am glad we were able to accommodate the extended 2 bedroom for you for the rest of the stay. Thank you for choosing to stay with us and hope to welcome you again the next time you are in the area.

Thank you for taking the time for your feedback about more parking spots. We hope to welcome you again soon.

Thank you for taking the time to review our property and give us 10/10! We appreciate the review as it helps keep pushing our hard working employees to keep it up! We hope to welcome you again soon!

We apologize you weren't able to get those discounts. It looks like you booked 3rd party and unfortunately, we do not have any control over 3rd party bookings. Next time you are traveling to the area and want to book with us, please reach out to us directly so we can further assist you.

Thank you for taking the time to let us know your concerns on this issue. We apologize for the inconvenience of not having the hot tub working while you were here. Hopefully next time you are in the area it will be open for you. We hope to welcome you again when you are in the area.

I apologize this happened to you and wasn't caught by the time you checked out. I have refunded your card on the hotel's end as you were mistakenly double charged. Depending on the card type: credit:3-5 business days and debit:5-7 business days before you would see it back. I hope your stay was okay otherwise and we hope to welcome you back the next time you are in the area again.

Hello Hans,Thank you for letting us know how we did on your recent visit. Yes, we do accept pets at our hotel and there is a pet fee. The fee is posted on our direct website. We always recommend calling the hotel directly to book and to ask questions. Third party websites don't always have the most accurate information. The nonrefundable pet fee goes towards the cleaning process that happens after guests with pets check out. The fee is to help keep our hotel in great shape for other guests. We hope this information helps. Thank you again for staying with us and hope you choose to stay again if your travels bring you back to the Avon area.

Thank you for taking the time to review our hotel. We appreciate the feedback about the curtains. We will look into ways on how to make operating those curtains easier for all guests. We hope to host you again if your travels bring you back to the Avon area.

David, Thank you for taking the time to review your stay with us here at the Residence Inn Cleveland Avon at the Emerald Event Center. We hope you enjoyed your stay and will come back to see us again

We are glad to hear you enjoyed your stay. In the upcoming months we plan on resurfacing the pool and hot tub so you'll have to come back later to see the upgrade once its complete. Thank you for taking the time to leave us a review.

Thank you for the glowing remarks and high rating. It's reviews like yours that keep us motivated and encouraged. I will be sure to pass your comments along to the rest of the team.

We would like to take the time to thank you for reviewing your recent stay. As part of the Marriott brand we strive to go above and beyond to ensure that every guest has a positive experience. Unfortunately, that was not the case with yours. Please accept my deepest apologies. We are truly sorry that other hotel guests ruined your thought of our hotel.

Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here again with us soon.

Thank you for your 10! We appreciate that and hope to welcome you again when you are back in the area.

Thank you for your review. We hope to welcome you again when you are back in the area.

Thank you for the 5 out of 5! We hope to welcome you back next time you are in the area.

Glad you enjoyed your stay with us and hope to see you back soon!