"We booked a premium 2 bedroom suite for 2 days. We discovered the AC in one bedroom was broken when we entered the room. After reporting it they took about 2 hours, including 2 calls to the front desk and finally a visit to the front desk where the manager informed me that the AC couldn't be fixed at the time. The MGR agreed that the AC issue could have been avoided as it was broken when we checked in. I asked for another suite and was told that b/c of the next day bookings they couldn't move us to another suite because that would cause them to be over booked. We had to settle on a 2 bed single room with a minimal discount offered for the inconvenience. The room had 2 bath towels available for 3 guests and we were told we had to wait for additional towels when we requested more. Later, we called the front desk multiple times from our cell phones to inquire about breakfast and couldn't get an answer. I tried the hotel phone and discovered that it wasn't connected. There wasn't even a wire to connect it. The TV worked off of 2 remotes. One to turn it on and one to change channels. The Hotel is clean but expect to get what you pay for past that. "