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Reviews of Newcastle Arms Hotel

2.5 out of 5
Newcastle Arms Hotel
50 High Street, Coldstream, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 78 reviews" "
Rating 8 - Good. 29 out of 78 reviews" "
Rating 6 - Okay. 6 out of 78 reviews" "
Rating 4 - Poor. 3 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly welcome and a comfortable stay. Evening meal and breakfast very tasty and much appreciated. The en-suite bathroom appears to have been recently upgraded and is amongst the best I have encountered in hotels of this size. The Newcastle Arms would be my first choice if I were visiting the area again.
Stayed 1 night in May 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lady serving breakfast is lovely, very friendly. Breakfast (full English and scrambled eggs) divine!
Stayed 1 night in Apr 2024

10/10 Excellent

Carole

Stayed 2 nights in Jun 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, traditional Scots Hotel with a warm welcome and attentative staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
staff were all friendly and helpful. Lovely breaksfast. Nice clean, comfortable room and facilities.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, nice food and very comfy bed.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

David Anthony

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously not showing its 300 year age, but a little worn around the edges. great local, lovely breakfast and evening meal. Owners personable and helpful and so good to see that they are so busy. Keep up the good work!
Stayed 1 night in Sep 2023

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Extremely generous
The staff and management here are so helpful and friendly. Even donated towards our charity event. Overwhelmed by the generosity. Lovely meal cooked for us after a long drive. Thank you for a lovely stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
We had to contact the hotel in advance because we had a delay in our arrival. They were splendid: helpful, friendly and understanding. We were only there two days to help our family to relocate but we couldn't fault the service, the breakfast or the staff. Super.
Stayed 2 nights in Aug 2023

6/10 Okay

Milka

Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the Scottish Borders. Our hosts were very friendly and helpful. We chose to eat in the hotels small but very homely restaurant and the food and service was first class .
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building very friendly staff very good breakfast excellent vavlue for money
Stayed 1 night in Jul 2023

10/10 Excellent

Kirsten

Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great steak.
Really good two nights spent here. Would definitely return.
Stayed 2 nights in Jul 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel personnel were very accommodating.
Stayed 1 night in Jul 2023

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't fault it. A few minor issues but good location and pub food was OK.
Stayed 2 nights in Jul 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, service and food.
Excellent service, and very good value. Comfortable and clean. Excellent breakfast (included). Very good attention to detail. The only drawback for us was having an attic double room which was too small really, and needed to have a window open (summer) letting in the constant overnight noise of heavy lorries passing the front of the hotel.
Stayed 2 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Fishing
Friendly and welcoming.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very good-clean-great food bathroom-toilet seat needs replacing
Stayed 3 nights in Jul 2023

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Value hotel - tired interiors, but great breakfast
Well placed in the centre of Coldstream, and a handy stopping off point before Edinburgh.Free parking. However, interiors are tired. Be prepared for the hotel's bar food menu to be the only game in town if you want a mid-week meal.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Stayed 1 night in May 2023

10/10 Excellent

PAUL V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, the staff and owners were very helpful.
Stayed 1 night in May 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Average room but great food
The family room we had was nicely furnished but had some things letting it down. The floor had not been cleaned properly. Limited sockets meant the kettle had to be boiled on the floor. The TV was tiny relative to the room (15 inch). The bathroom was very tired and had not been renovated in many years. The toilet lid was so worn the wood was showing through, the cleaning had started but not finished in the bath and balancing the hot water v. cold to avoid a freezing shower was a challenge. The food in the restaurant was really good both at night and at breakfast, really good value too.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fine, breakfast was excellent with plenty of choice so overall all good.
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Stuart

Stayed 1 night in Apr 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Newcastle arms
My stay at Newcastle arms was a very pleasant, the hotel had a nice welcoming atmosphere. The staff were friendly and welcoming and helpful nothing was to much for them to make sure my stay was a very nice experience I will definitely be staying there again.
Stayed 2 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners where very freindly and breakfast was good just a bit large for me
Stayed 1 night in Mar 2023

10/10 Excellent

PAUL V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay was perfect for my needs, room was tidy, clean and warm; I hope to return in January 2023.
Stayed 2 nights in Nov 2022

8/10 Good

MICHAEL

Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Stayed 1 night in Sep 2022

8/10 Good

HELEN

Liked: Cleanliness, staff & service, room comfort
Nice central stay
Central location, good stay for cost. Breakfast amazing. Only slight negative comment long life milks in room expired Aprill 2022, some 5 months ago.
Stayed 1 night in Sep 2022

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in Coldstream
We so enjoyed Sylvia's hospitality and our stay at Newcastle Arms! This was a quick overnight for us between the ruined abbeys and heading further into Scotland, and the room was perfect and breakfast plentiful. Wonderful service and people - much appreciated!
Stayed 1 night in Sep 2022

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay, owners really friendly, nice and comfortable. We had dinner at night, and breakfast both were good.
Stayed 1 night in Sep 2022

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Amelia

Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food & friendly service
Service was great. I was concerned when I went in the premises on entry looked a little tired, but the room was nice & clean, well maintained. The food was excellent with the addition of hot stone steaks to cook it to my preference. I was on large heavy motorbike so was unable to safely park in an already full car park, the off road parking in the square was safe & secure, I had problems at all
Stayed 1 night in Jul 2022

8/10 Good

Mrs Dawn

Stayed 1 night in Jul 2022

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Welcoming stay but room disappointing
Friendly and helpful staff. Breakfast was good.The rooms could do with updating, wardrobe looked like it would fall apart if you touched it and the electrics were not up to standard. Annoying that you had to put the kettle on the floor to make tea!!
Stayed 1 night in May 2022

8/10 Good

Andrew, Coalville

Business traveller
Liked: Cleanliness, staff & service
Great breakfast, good evening meal, friendly folk, sensible price, convenient location, good shower, comfortable bed. I would definitely stay here again! (This was a business trip)
Stayed 1 night in May 2022

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Booked a room for 4 people. When we arrived the only room left had x1 double & x1 single bed. A bit disappointing after a long drive. Anyway staff very friendly and a fantastic Scottish cooked breakfast
Stayed 1 night in Apr 2022