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"Doors don’t have a “do not disturb/please clean my room sign” so it makes things a bit challenging at times, as the cleaning window is very large. The staff does not smile (important for me as customer facing) and some don’t even say hello or hello back. There are two lifts in this hotel, one of them never worked during my stay (April 2026) and for one day, neither of them worked. The WiFi is unstable, which is important to keep in touch with loved ones or upload your pictures on a Cloud before they disappear (which happened to me). "

"Everything was top notch. If you are looking for grand and classic this is the spot. Great staff. Patricio and Sebastian were great. The breakfast is amazing. Room service was a delight had the burger and ceaser salad. Rooms are huge. Hotel was built in 1932 and a lot of the original build remains so you can feel the soul and history. "

"Room were spacious, housekeeper were great. Hotel overall was good. "

"Great thanks"

"Great location in Recoleta. Beautiful and comfortable courtyard. Good restaurants in and near hotel. Twenty-five meter indoor pool."

"Our room was very clean and we enjoyed it for our stay. Although it was smaller than we expected but the bathroom was a good size with a decent shower. We liked the view from the room straight up the road towards the Obelisco (not direct sightline). The check in staff were friendly and helpful. Our only disappointment was with the food. Our room service was not great and arrived barely hot. Breakfast was also hit and miss. The system was never explained to us - we did not know until the last day we could order eggs or omelettes. The breakfast buffer was also hit and miss with what was there. It seemed it wasn't always filled up regularly so if it was gone, it was gone. This was consistent during our stay. In summary, good hotel in a great location but could do with improving breakfast and room service. "