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Reviews of Fairfield Inn & Suites Columbus Polaris

2.5 out of 5
Fairfield Inn & Suites Columbus Polaris
9000 Worthington Rd, Westerville, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 905 reviews" "
Rating 8 - Good. 252 out of 905 reviews" "
Rating 6 - Okay. 66 out of 905 reviews" "
Rating 4 - Poor. 41 out of 905 reviews" "
Rating 2 - Terrible. 39 out of 905 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Travelled with family
Liked: Amenities
Was supposed to receive maid service. Did not once! NO CLEAN TOWELS OR BEDDING.
Stayed 4 nights in May 2024

10/10 Excellent

Ishrat

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Monday morning the staff was too much in rush to take away the breakfast. I Was there 8:45 AM and he started rushing leftover breakfast in the kitchen 8:55
Stayed 3 nights in May 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Having never stayed at a Fairfield Inn before I was surprised with the condition of this property. The hallway smelled like cigarette smoke, the room with the ice machine had bags of garbage piled up for multiple days, and the hallway carpeting hadn't been vacuumed in who knows how many days. Our room wasn't cleaned or towels replaced after the first night. I went to the the front desk and requested fresh towels, 2 hours later I had to go back and ask if someone was going to get us towels. The front desk clerk went in the back and gave me the towels to take back to our room. This was the same for our son's room, and other guests we were with. I have paid less and received better accommodations and service elsewhere. We will not stay or recommend this particular site. I hope that this isn't typical of all Fairfield Inn hotels.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I choose Fairfield because the superior cleanliness.
Stayed 1 night in May 2024

6/10 Okay

Janette

Liked: Staff & service
Disliked: Cleanliness
The staff was amazing...they're always amazing at this location. I've stayed here before, but this time the lack of cleanliness definitely stood out. Everything needs to be wiped down in the room (the headboard, the dresser, the TV stand).
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Apr 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
People was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was overall a great stay for my family. The only issue was the room temperature- the thermostat in the room controlled absolutely nothing. I had it on 40 and the room temperature never changed
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jacque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Eve with friends
Great customer service! Was greeted as soon as we walked through the door. Close to shopping. Would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Tamika, Delaware

Stayed 1 night in Dec 2023

8/10 Good

Jacque

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient parking.
Stayed 1 night in Dec 2023

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service, property conditions & facilities
The beds were ok I was expecting a bigger pull out bed from The couch it’s more for one person not two. Breakfast was not good and made all Of us have diahrea and upset stomach. Turkey sausage I don’t think was good at all.
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and spacious. If you booked a room with a pull-out couch, be sure to ask for bedding upon check-in. Otherwise, you're SOL when there is no one at the counter after hours.
Stayed 2 nights in Nov 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my 2 girls stayed for a night and it was very clean and comfortable. We didn't needed much interaction with the staff but the ones we encountered were friendly. The only issue, which was minor, was there were 2 tvs and only 1 remote.
Stayed 1 night in Nov 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to go.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and a really wonderful room.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinn went above and beyond. The property is convenient, plenty of parking and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little landscape work needed and trash can at front door overflowing
Stayed 1 night in Nov 2023

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and my room was very comfortable. I stayed in three different hotels this week, and the bed at The Fairfield was by far, the most comfortable!!!
Stayed 2 nights in Oct 2023

4/10 Poor

Irma

Didn’t like anything plus they don’t have a shuttle to the airport!
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Visiting son at otterbein
Great stay, quiet and clean. Close to everything and convenient to whatever you need.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again while in Columbus.
We were a late arrival. The desk clerk was very nice and helpful and checked us in quickly. The room was clean and bed comfortable. Breakfast was good with many choices. Over-all it was a nice stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

Paige

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Dirty towels in my bathroom, bed was broken, hair in shower, stains on bed, towels were smelly, door in the back of the facility didn’t work and there was no sign so I unpacked my car after going shopping and couldn’t get it. Had to repack my car and drive around.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Stayed 1 night in Oct 2023

10/10 Excellent

Brian Eliot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great.
Stayed 2 nights in Oct 2023

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service, property conditions & facilities
Hotel was very nice, however the AC unit had mold on/in it. Told staff that night (I checked in late around 9pm) and they said they’d send someone to clean it. No one came. Reminded front desk the next morning and they said ok. No apology, nothing more than ok. Was very disappointed in that response. Minus that one hiccup- the stay was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Troy

Stayed 1 night in Sep 2023

8/10 Good

Mary Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cassaundra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel stay I have had in a very long time. Totally beautiful!
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rx, Toledo

Travelled with partner
Liked: Amenities
Great rates for location and accessibility
Stayed 3 nights in Aug 2023

10/10 Excellent

MICHAEL P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean
Stayed 1 night in Aug 2023

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Annette, Malone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy access to restaurants and Westerville. Great price for area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort
The pool and hot tub could use some paint and cleaning.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quip Trip to big city
Great stay!
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
I love the extra living room area. It made it more spacious
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues.
Stayed 1 night in Aug 2023

10/10 Excellent

ROGER E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023