6/10 Cukup Baik
Michael, Chelsea
Bepergian bersama teman, Traveler bisnis
15 Jun 2024
Disukai: Kondisi & fasilitas properti
We made a booking for a Junior Suite through Expedia months ago to ensure sufficient space and comfort for our trip here to Copenhagen. Upon check in on June 11th, we were informed that there had been a mistake and that we would need to move to a different room for the last night of our booking. Although annoyed, we were understanding of the issues that sometimes come up with busy weeks and online bookings. We were assured by your desk agent that the room we were to spend the beginning of our stay in was bigger than what we had booked, and that the last night would be spent in a junior suite, as we had paid for. When we arrived in our room, it was obvious that this was in fact not bigger than the junior suite. When we emailed the desk to ask about this, we were informed that we were currently in a family suite. This was not true, as we discovered on your website. The room that we were in was in fact one of your larger double rooms. On our last day, we had to pack up all of our belongings to move to the Junior Suite, which, upon seeing it, is definitely a major step up from the room we have spent the last few nights in. Understandably, we are disappointed to have been shuffled around and to have stayed in a smaller, less luxurious room for our stay.
Michael
Menginap 4 malam pada bulan Juni 2024