"Overall, it was a decent room for the money compared to some. Booked in February. Prepaid on Hotels.com. Received text while just a few hours away from arriving, the room we reserved (for health reasons) not available. Said they were renovating and it was not complete. Accepted that. Then the clerk said it was completed, just needed to hang shower curtain. They did that and we were in. Pre-check in was great. Clerk was very helpful. She was the only one I saw Fri-Monday. Online check in was beneficial when we arrived. Room was clean. No unpleasant odor. These are the most comfortable beds.
No dresser/drawers. No water pressure in room. Barely a trickle. Hot water in sink non-existent. Ice machine was broke. (Water line?) Our “new” room had paint on carpet, paint on bathroom door, shower curtain hung too high. Toilet lid was stained yellow from age? On a positive note, got the best night’s sleep.
Breakfast was waffles or apples. Did not partake. Housekeeping came in while we were gone. Then our keys did not work. Got new keys. Again, clerk was great. Then saw they tried to charge me after I paid in 2/26. Clerk blamed Hotels.com. Then said it was a computer glitch. Got snarky. Called hotels.com. Miraculously the charge disappeared when hotels.com agent contacted her. Coincidence? I think not. I took pictures of the room when we left & when we arrived in case they try to throw damages on us. That’s the vibe we left with. Lots of places close by."
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