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"Staff is the best everything was great. "

"Property is beautiful but i did not enjoy my stay. Main pool was closed for half of my stay. Staff wasnt really friendly. Excellence club doesnt get you any perks; Everyone can access the “private” beach and pool. I booked the Excellence club suite with the swim-up pool, they dont bring drinks to the swim-up. After calling the service desk a few times I was finally told they dont offer that service and that I would have to leave my room to get a drink like everyone else. Getting a drink was hard anywhere in the resort. Room service always took longer than an hour. Gift shop prices are outrageous. Every restaurant has a dress code and its strictly enforced. I recommend Magna and Jerk Hut for lunch and dinner. "

"Exceptional service, amazing property and excellent staff. I'll definitely be returning."

"Our room was beautiful. We had a swim out and it was fantastic. All rooms seemed to be centrally located so you didn’t have to walk far to get to anything. The à la cartes were limited. I am used to going to resorts where you have a steakhouse, a tepanyaki and a seafood as staple restaurants. All 3 of these restaurants were on the adult side, Senses. We were on the family side, so we had no access to these restaurants. That was a major disappointment for us. We did 2 à la cartes twice - the Italian and fusion. They were excellent and the staff were amazing. The buffet was redundant after a while. I’ve been to much better buffets at other resorts so it was a bit of a let down. The staff at the buffet were not that friendly and very slow. The pool, waterpark and beach sections were amazing. There was always plenty of beach chairs available and lots of shady areas. The maid service was great. They cleaned our room daily around 12:30 which was the perfect time. I’ve been to other resorts where my room didn’t get cleaned until 5 pm when I was trying to get ready for supper. This was not the case. They also replaced our towels and changed all the bedding daily. The nightly entertainment was ok. Some shows were more interesting than others, but every night it was some type of music performance. It would be better if they had more of a variety. All in all, a great experience but there are things that can be improved upon. "

"We enjoyed the pool area lot. Beach was cleaner than expected. Staff was polite at times and sometimes they did not care about you at the buffet and restaurant. Do not sign up for H10 promotion event, it is a scam to get you to sign up for their membership and will be a waste of your time. Do not go to the local shops at beachside, it felt unsafe with people doing drugs and smoking. Food was good most of the days with vegetarian options at the buffet. La Locanda was the best Italian restaurant, we ended up eating there twice. Thali was okay, the quantity of food was minimal, and the service was really bad. Would definitely recommend to other people. "

"Staff needs to be a bit more hospitable "

"Love this place, alot to do, staff was great.."

"We had an atrium suite. The best in my opinion. Private, comfortable and good location. Food is always good and lots to choose from. Had an amazing time and will come back again. "

"Princess Senses Mangrove -adults only is a beautiful resort. Great ocean and pool views from our room. The staff are friendly. It was nice to have transportation from the lobby to our building. Many restaurant options but get there early bc some restaurants get busy bc guests from the other resort eat there too. "