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Reviews of Terramar Hoteles

2.5 out of 5
Terramar Hoteles
Malecon de Crucita y 25 de Diciembre, Crucita, Manabi

Reviews

6.8
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 3 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

10/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a comfortable stay here. The A/C works well, and the Wi-Fi was sufficient for my needs. They have a pool and a bar (although I’m not sure how often the bar is open). You will have a key to your room, but to gain access to the compound you will need to ring the doorbell each time you come and go. My Spanish is limited, but I knew I had to pay cash upon arrival. I had a bad experience with a prior hotel, so I wanted a receipt showing that I paid cash. I was told that I couldn’t have a receipt (even after pointing to a receipt pad); but rather they gave me an invoice… fortunately I had no problems, so it was all good.
Stayed 2 nights in Apr 2024

4/10 Poor

Guillermo, Ecuador

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I live in Ecuador and was meeting a new friend in Crucita....For various reasons I thought a reservation might be prudent. Big mistake. No hot water, toilet did not flush well and spotty Wi-Fi at best. Did not have a printer to print out my itinerary so by the time I got to the hotel Breakfast was not included....Orbitz recommendation failed me!
Stayed 1 night in Mar 2018

8/10 Good

Stuart, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort hotel without guests
For the first couple of days we were the only guests. The 4 bars an bad enoughd restaurant were closed, although the manager said we could get drinks by asking him. The pool was nice as was our room. We were offered another room when it started raining and found out it was because our room had some small leaks, which leads to the question as to why we were given the room in the first place. The leaks weren't bad enough to warrant moving. There was construction going on at the pool but not too bad. Owner speaks no English but Google translate helped. 10 minute walk to an open restaurant after 6 pm

4/10 Poor

Carolynne, Kyabram

Disliked: Cleanliness, property conditions & facilities, room comfort
Did the job.
Was convenient in regards to location working in with relatives accommodation nearby due to family wedding. When site address was entered into GPS we were taken to a different hotel. Staff were moderately helpful in finding us but spoke little if any English between them which made it difficult, especially when arriving late at night. The 'suite' we had was minimalist with no air conditioning, but had a fan. Electricity supply unreliable. Shower was more often just a trickle. Loud construction work woke us up early. No restaurant or breakfast available. Disappointing stay of three nights. Glad to leave.

4/10 Poor

Tim, Cuenca, Ecuador

Liked: Cleanliness, room comfort
Disliked: Staff & service
"Hotels.com? We're not listed on that site."
The most important thing you should know about this place is that THEY HAVE NO IDEA THEY'RE LISTED ON HOTELS.COM Weird, right? That means that if you make a reservation here and then show up, like I did, you will be greeted with blank stares, and you might even be left homeless for the night. Pros: Comfortable bed Clean room Nice pool Close to the beach Cons: No record of my reservation (I mean, really.) Room didn't have partial ocean views, as described Some rooms don't have A/C Some rooms don't have TVs The 'hot' tub wasn't hot, and they said it takes 2-3 hours to heat up (God forbid they pre-heat it) Both the 'bar' and the poolside bar was completely empty - no stock. That could've been a really nice touch, but instead looked really bad being completely empty. The wifi password was confusing and could've easily given to us on a piece of paper to avoid confusion They're at the end of very long walk down the beach, though I suppose this could be either a pro or a con, depending on your perspective. Conclusion: This has the potentially to be a really nice hotel if they got their act together, but as it stands now, it's severely lacking and I highly doubt I'll be back (and I do come back, I'll be calling them directly).

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amabilidad
muy amables las personas que atienden....
Stayed 2 nights in Sep 2018
Response from Hotel Terrazas del Mar. on 26 Sep 2018
Agradecemos su comentario. Nos alegra que le gustara nuestra atención. Esperamos recibirle pronto.

6/10 Okay

Alejandra

Disliked: Staff & service
Mucho que desear
Las instalaciones del hotel aceptables, se debería dar mantenimiento, la cerradura de la habitación no funciona al 100%, la cortina de baño esta en mal estado, la ducha a veces conecta y a veces no. Sin embargo el problema mayor de las habitaciones es que se escucha absolutamente todo lo que sucede en las habitaciones aledañas. - Comida regular. Se come mucho mejor en restaurantes cercanos al hotel. - Servicio muy malo al check in - No existía la reserva hecha a través de Hoteles.com, el señor que nos atendió desconocía de la pagina, que solo conoce Booking. Ese momento indico que dejaría sin habitación a otra reserva que tenía para entregarnos a nosotros. - Indican que se paga con tarjeta de crédito, pero al momento de llegar, el administrador cobra 7% sobre la tarifa publicada si se desea cancelar con la tarjeta o de lo contrario para mantener la tarifa debe ser en efectivo. - Personal del Hotel no esta disponible las 24 horas como debería ser. Yo quería salir a trotar a las 6 am y me encontré encerrado en el hotel porque no había quien abra las puertas del mismo. - Al check out, se nos informo de manera grosera la noche anterior, que debíamos desocupar nuestra habitación a las 12h00 del dia siguiente. No nos dieron la opción de un late check out en ningún momento! - El personal del hotel debe ser capacitado en atención al cliente, el administrador es una persona grosera y poco amable
Stayed 2 nights in Aug 2018
Response from Hotel Terrazas del Mar. on 11 Sep 2018
Agradecemos, su opinión Alejandra. Minimizaremos cada una de la observaciones que nos ha hecho. Gracias por su visita.

6/10 Okay

BYRON

Liked: Room comfort
No sirve reservar
No se entregó la habitación reservada diciendo que no trabajan con hoteles.com
Stayed 2 nights in Jul 2018
Response from Gracias por su comentario on 7 Aug 2018
Lamentamos mucho el inconveniente presentado estimado cliente, le ofrecemos una disculpa. Daremos atención mas detallada para minimizar el inconveniente. Nuestro fin es mejorar como empresa hotelera, esperamos su comprensión así como también esperamos su pronta visita para darle la atención merecida.

10/10 Excellent

Jiakang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentimiento buen
Los gustamos
Stayed 3 nights in Jul 2017