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Reviews of The Inn at Canaan

2.5 out of 5
The Inn at Canaan
6526 Appalachian Highway, Davis, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 539 reviews" "
Rating 8 - Good. 176 out of 539 reviews" "
Rating 6 - Okay. 58 out of 539 reviews" "
Rating 4 - Poor. 20 out of 539 reviews" "
Rating 2 - Terrible. 12 out of 539 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very basic motel. Very comfortable bed. Limited breakfast. It’s near the wildlife refuge so great birding and hiking. Also has mini golf, which does not interest me at all.
Stayed 1 night in May 2024

10/10 Excellent

Aneva

Quiet, clean room
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Canaan and convenience store across the street
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was simple. We traveled with our large dog, and pet fee was $100. Room was neat, clean and smelled nice. Thankful for something to eat, but the breakfast was a couple of muffins, bagels, and/or instant oatmeal. No drink machines available on the property, but snacks and drinks are an easy walk across the road to the local store.
Stayed 2 nights in May 2024
Response from Becca on 21 May 2024
Thank you for your honest review! We appreciate the feedback and working towards providing a better selection for breakfast items. We hope to see you again in the near future for another great stay!

4/10 Poor

Tara

Stayed 1 night in Jan 2024

4/10 Poor

Bruce

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
We reserved a 2 room suite for a running race weekend for two families. Because we had selected to pay on site, when we arrived they had moved us to a single room that wouldn't fit everyone and they said everything else was booked. I understand they said they had some maintenance problems but they didn't notify us ahead of time or give us options. The room we had reserved early for a discount and were paying a little over $200 for the 2 room suite but they charged us $178 for the one we got moved to and the other family had to go to the only place available (Canaan) and pay over $200 for their room. The very least that should have been done was to give a discount on the room that we had to stay in. Put a bad taste in our mouth for this location. I don't blame the girl working that night for the situation she was put in.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Apr 2024
Response from Becca on 24 Apr 2024
Thank you for a 5 out of 5 review! We hope to see you again in the near future!

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JK on 21 Mar 2024
Thank you for your rating. We appreciate all feedback, to look for areas of improvement. We hope you will book with us again in the future.

10/10 Excellent

Chuck

Stayed 1 night in Mar 2024
Response from JK on 30 Mar 2024
Thank you for your review. We hope you will stay with us again.

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JK on 21 Mar 2024
Thank you for your rating. We appreciate all feedback, to look for areas of improvement. We hope you will book with us again in the future.

8/10 Good

Larry

Stayed 1 night in Feb 2024
Response from JK on 21 Mar 2024
Thank you for your rating. We appreciate all feedback, to look for areas of improvement. We hope you will book with us again in the future.

8/10 Good

Mike

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved almost everything about this place. The only things I could complain about is the cleanliness of the rooms,and the non sound proof rooms...you can hear EVERYTHING..I had to buy earplugs. Other than that,cute place and very well decorated for holidays.
Stayed 5 nights in Feb 2024
Response from Becca on 14 Mar 2024
We apologize that the cleanliness of your room and sound proofing was not ideal during your stay. We hope that you will come stay with us again to ensure you have a wonderful stay!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night and the reception employee was friendly and nice. The facility seems very clean and new. The only improvement I would suggest was improving the continental breakfast. Milk was the only protein I could find. It was a quick stay, but I would definitely come again.
Stayed 1 night in Feb 2024
Response from Becca on 14 Mar 2024
Thank you! We are always looking for areas in which we can make improvements and we appreciate your suggestion for breakfast items! We can't wait to see you again in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JK on 8 Feb 2024
Thank you for your rating and for staying with us!

10/10 Excellent

Xingda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JK on 8 Feb 2024
Thank you for staying with us! We appreciate the positive rating.

10/10 Excellent

Scott

Travelled with partner
Liked: Amenities
Rooms were clean, staff friendly & we would definitely stay at this hotel again if in the area!
Stayed 2 nights in Feb 2024
Response from JK on 5 Feb 2024
Thank you for staying with us! Thank you for the positive feedback! We are glad you enjoyed your stay.

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to timberline mountain
Stayed 1 night in Feb 2024
Response from JK on 4 Feb 2024
Thank you for staying with us! Glad you enjoyed your stay!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot. Convenient to small towns in area.Enjoyed my stay.
Stayed 1 night in Jan 2024
Response from JK on 8 Feb 2024
We are pleased to hear you enjoyed your stay. Thank you for staying with us!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from JK on 26 Jan 2024
Thank you for staying with us! We are happy you enjoyed your stay!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Inn at Canaan - perfect spot for after our day skiing at Timberline.
Stayed 2 nights in Jan 2024
Response from JK on 26 Jan 2024
Thank you for staying with us! We are happy you enjoyed your stay!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from JK on 26 Jan 2024
Thank you for staying with us! We are happy you were satisfied with your stay!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JK on 22 Jan 2024
Thank you for staying with us! We are pleased to hear you enjoyed your stay. We hope you will choose to stay with us again should you return to the area.

2/10 Terrible

Nelson

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Danyelle Conley-General Manager on 15 Jan 2024
Dear Valued Guest,I am sorry your experience was not up to par. We appreciate your feedback as that is the only way we can improve. I assure you our Pet Policy is to protect your pet in the event of an emergency, therefore unfortunately pets cannot be left unattended as it states on the sign upon check in, on the registration card you signed as well as the Pet Agreement.

6/10 Okay

Benoit

Travelled with family
Liked: Cleanliness, property conditions & facilities
But don’t expect a breakfast (even though ads say ‘free breakfast’)
Stayed 1 night in Jan 2024
Response from Danyelle Conley-General Manager on 15 Jan 2024
Hello,I am sorry your experience with our Complimentary Breakfast was not up to par. I greatly appreciate your feedback, as that is the only way we can improve. We do serve breakfast daily 6am-10am as well as complimentary soup in the evenings. Here at The Inn at Canaan we always strive to accommodate our guests. If you have a return visit in the future, please let me know.

10/10 Excellent

Jae Hee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JK on 30 Dec 2023
Thank you for staying with us. We are pleased you enjoyed your stay. Thank you for the positive feedback, we greatly appreciate it.

10/10 Excellent

Landon

Stayed 1 night in Nov 2023
Response from JK on 31 Dec 2023
Thank you for the positive feedback and for staying with us. We are happy you enjoyed your stay! Please come again!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique of a hotel. It was decorated so festive for the holidays. Staff is excellent and my room and kitchen area very clean. Will be back. So happy with my stay!
Stayed 4 nights in Dec 2023
Response from Danyelle Conley-General Manager on 15 Jan 2024
Thank you. We look forward to seeing you again!

10/10 Excellent

AYUDHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic place to visit Timberline and Canaan Valley ski area, also Black Water Falls and Davis
Stayed 1 night in Dec 2023
Response from JK on 28 Dec 2023
Thank you for staying with us and for the positive feedback. We are pleased you enjoyed your time in the area.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing hotel next to Timberline. Clean and spacious room with outstanding service. I could not have been happier.
Stayed 1 night in Dec 2023
Response from JK on 28 Dec 2023
Thank you for staying with us! We are pleased to hear you were satisfied with your stay. Thank you for the positive feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JK on 24 Dec 2023
Thank you for staying with us at The Inn. We are glad you enjoyed your stay! We greatly appreciate the positive feedback.

10/10 Excellent

Emily

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from JK on 24 Dec 2023
Thank you for your awesome rating! We are pleased you were satisfied with your stay. We hope you will stay with us again.

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated, nice and clean rooms and close to Timberline slopes. Polite staff. Thin walls and some noise coming from the other rooms. Very basic breakfast.
Stayed 1 night in Dec 2023
Response from Nicoda on 21 Dec 2023
Thank you for leaving us an honest review, Pia. You are helping us improve! We are working on our soundproofing to insure our guests have a more enjoyable stay. We hope you will come back to give another chance, soon. -The Inn at Canaan

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicoda on 20 Dec 2023
Thank you for leaving us a review, Paul! We hope you will stay with us again, soon. -The Inn at Canaan

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value. The room is quite nice, better than what I usually get at this price point.
Stayed 1 night in Dec 2023
Response from Nicoda on 17 Dec 2023
We are so happy you enjoyed your stay with us, Kurt. We hope you will be back for another great stay soon. -The Inn at Canaan

10/10 Excellent

denimtech

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this location. Clean, quiet, frienly staff. Felt very comfortable stay here.
Stayed 1 night in Nov 2023
Response from Nicoda on 1 Dec 2023
Thank you for the kind review! We are so glad you enjoyed your stay with us. We hope you will come visit us again, soon. -The Inn at Canaan

6/10 Okay

Rebeccah

Business traveller
Liked: Staff & service
Walls and doors are thin which means you hear everything including the staff talking at the front desk and your neighbor's TV. No full length mirror. Impossible to plug in my cell charger near the bed as the outlets didn't work and it was filthy behind the night stand.
Stayed 1 night in Nov 2023
Response from Nicoda on 21 Nov 2023
Thank you for leaving us an honest review, Rebeccah. You are helping us improve! We are still working on our sound proofing. We apologize, and hope you will give us another chance to provide you with a better stay. -The Inn at Canaan

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023
Response from JK on 17 Nov 2023
Thank you for staying with us! We are pleased you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicoda on 12 Nov 2023
Thank you for leaving us a review, Brittany. It is so good to hear that you had a good time. We hope you will stay with us again soon! -The Inn at Canaan

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Nov 2023
Response from Nicoda on 12 Nov 2023
Thank you for leaving us a review, Neil. We are so proud of our staff! We hope you will visit us again, soon. -The Inn at Canaan

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicoda on 14 Nov 2023
Thank you for leaving a review Trina. We hope you will stay with us again soon.

10/10 Excellent

Ursula

Stayed 2 nights in Aug 2023
Response from Nicoda on 12 Nov 2023
Thank you for leaving us a review, Ursula. We hope you will stay with us again, soon. -The Inn at Canaan

8/10 Good

LORETTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another overnight stay.
We came to West Virginia to attend an uncle's funeral. The Inn personnel was very friendly and accommodating. They provided vegetable soup with chips and salsa in the evening and a good breakfast in the morning. The bed and room were quite comfortable and we rested well. The only thing that was a bit unhandy was no good place to sit to eat. The sofa in front of the fireplace was nice but a little unhandy to sit on to eat. I would think that the space could easily be put to better use by having a couple small tables and a few chairs. The seasonal decorations also took up space where there could be tables and chairs. Even three or four small tables with appropriate chairs would be better than none. Our room had a table with only one chair so that wasn't any easier for two older people who have a difficult time handling multiple items. We stayed at The Inn in May and voiced our same concerns in person.
Stayed 1 night in Nov 2023
Response from Danyelle Conley-General Manager on 6 Nov 2023
Thank you for your recent review. We only get better with feedback! Our tables were delivered & set up today ! I emailed you pictures of our new sitting area and hope you will come back & stay again and enjoy our new sitting area.

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from Nicoda on 23 Nov 2023
Thank you for leaving us a review, Roger! We hope you will come back for another great stay. -The Inn at Canaan

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from Nicoda on 29 Oct 2023
Thank you for leaving us a review, Graig. We hope you will stay with us again, soon. -The Inn at Canaan

10/10 Excellent

Menolly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from not having an elevator, the room was very clean and comfortable. The receptionist was polite and knowledgeable about activities in the area
Stayed 1 night in Oct 2023
Response from Nicoda on 28 Oct 2023
Thank you for leaving a review for us, Menolly! We hope you will stay with us again, soon. -The Inn at Canaan

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the large room, comfy bed and nice shower. Breakfast was ok. Had to take food to the room because there wasn't a dining area
Stayed 1 night in Oct 2023
Response from Nicoda on 28 Oct 2023
We are very glad to hear you had a nice stay with us! We are adding a seating area for breakfast soon. If you stay with us again, we hope your stay will be even better. -The Inn at Canaan

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nicoda on 27 Oct 2023
Thank you for leaving us a review! We hope you will stay with us again. -The Inn at Canaan

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn is exactly as pictured and described. Very clean, friendly staff and easy to find.
Stayed 1 night in Oct 2023
Response from JK on 22 Oct 2023
Thank you for the wonderful review. We appreciate the feedback and happy you enjoyed your stay! Thank you for staying with us! We hope you will stay with us again!

8/10 Good

Gena

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from JK on 22 Oct 2023
Thank you for staying with us! We appreciate your feedback

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and i loved the decorations for fall. Staff was very nice and helpful.
Stayed 1 night in Oct 2023
Response from JK on 22 Oct 2023
Thank you for your review! We appreciate the feedback, it let's us know the area's we need to improve. Thank you for stay with us! We hope you will stay with us again!