I stayed at Extended Stay America Premier Suites Daytona Beach Ormond Beach from Friday, May 23 to Sunday, May 25. While the check-in process was smooth and the staff initially seemed friendly, the experience quickly turned frustrating and unacceptable.
Upon arriving after a long 3-hour drive, my pregnant wife was eager to take a warm shower. To our shock, after running the water for 10 minutes, it was still freezing cold. When I brought this to the receptionist’s attention, they called a “manager” and a maintenance person in front of me, who explained the boilers were down — meaning no hot water was available. They claimed moving rooms wouldn’t help and promised to fix the issue.
What felt like dishonesty was that this “boiler outage” was only disclosed after we checked in and entered our room. It’s simply impossible that the boilers broke down within 15 minutes of our arrival. It’s clear the staff knew about the problem beforehand but chose not to inform guests at check-in.
My wife was unable to shower for the entire weekend, and I was forced to endure freezing cold showers. The next day, the issue remained unresolved. When I spoke to the staff again, they assured me they were working on it, yet continued to check in other guests without warning them about the ongoing hot water problem.
This level of service is unacceptable, especially when expecting a clean, functional room for a restful stay. I wish I had read the negative reviews beforehand.
