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Reviews of Hotel Sunstar Grand

3 out of 5
Hotel Sunstar Grand
7A/17, W.E.A., Channa Market, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 7 out of 47 reviews" "
Rating 2 - Terrible. 4 out of 47 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

shruti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s ok
Stayed 1 night in Feb 2024

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find a better hotel..
Not a great experience. Sad & tired hotel. Room was not great - no window & cockroaches. Shower barely hot. Staff were forgetful & unhelpful. Breakfast was just ok. I do not recommend this hotel
Stayed 2 nights in Nov 2023

4/10 Poor

Prem

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Supa

Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Stayed 14 nights in Feb 2020

10/10 Excellent

Grateful

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very large, very nicely furnished room. Staff were all helpful and pleasant. Although I just have coffee and toast for breakfast, they provided a variety of hot dishes, cereal and fruits. There was plenty of hot water at all times. They provided a kettle and coffee/tea and bottled water daily which were most welcome. As mentioned previously, there is no top sheet on the bed but they were quick to provide same when I requested one. They arranged reasonably priced airport pickups and drop offs I enjoyed my stay at this hotel.
Stayed 3 nights in Feb 2020

2/10 Terrible

SHARON A

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
It was terrible, the property is not safe I suppose to stay 5 nights I left the same day. Pictures are very different from the Property.
Stayed 5 nights in Feb 2020
Response from Anand on 4 Mar 2020
Dear Guest Greetings Kindly advice what kind of threat you faced and how you found unsafe in Hotel Thank You

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please DO NOT stay here!
Booking this hotel was my worst experience with hotels.com and with hotels in India. The hotel did not exist, but the staff claims it was under maintenance. I was shuffled between three different hotels while they figured out where to put me. Finally, when it was my time to leave, they actually refused to give me a bill even after demanding one. The actual hotel I ended up staying in wasn't that bad, but the staff soured the whole experience.
Stayed 2 nights in Nov 2019

8/10 Good

Sinora

Liked: Cleanliness, property conditions & facilities, room comfort
good stay
We were at the hotel for a total of 2 nights and we left on the night of 21/10/19 at 3.00 am. The worker in the lobby was asleep and took time to him to wake up. The guards tried 10 minuts to wake him and it was difficult to him. we required to wake up call at 2.30 am, but didn't receive it. We could have missed it if we trusted. He checked our bill and asked to pay although prepaid. We booked a vehicle to the airport and neither was there. So overall, beside negative experience of the check out, the service was good and the hotel comfortable. The breakfast was good. Travel service was good. we took one day tour of Delhi.
Stayed 2 nights in Oct 2019

8/10 Good

Eric

Liked: Staff & service, room comfort
Did the job nothing special
Great staff hotel looked bit dated and a few bits not working
Stayed 2 nights in Dec 2018

10/10 Excellent

Purnendu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was a pleasant stay at the hotel. Staff were very cooperative and helpful, esp. Ramesh. I will recommend it for future stay. Rooms were clean and had good amenities.
Stayed 1 night in Jun 2018
Response from Customer Relations on 4 Oct 2018
Hi Purnendu, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Grand. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Response from Sunstar on 12 Jul 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to the city. Warm Regards, General Manager

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amezing staff is gd specially Mr ramesh very helpful.
Stayed 1 night in Nov 2017
Response from Sunstar on 17 Jan 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. You particularly enjoyed the effort put in by our team. We look forward to welcoming you back on your future visits to the city. Warm Regards, General Manager

6/10 Okay

Hannah

Liked: Staff & service
The room was nice for the price. My room was pretty well cleaned, the wifi worked well and the food was fabulous. Unfortunately, there wasn't any hot water for a shower on the first night of my stay. Subsequent nights, there was warm water for showers. I think the only thing I would complain about is every night a woman from the spa would call at 9:30pm or later and ask if I wanted a facial or massage. I was exhausted from traveling all day and it was really annoying to be woken up at 9:30 or 10pm by an employee asking if you wanted a spa treatment. As a customer, I would prefer it if employees did not call my room (at any time) advertising hotel services.
Response from General Manager on 31 Oct 2016
We are extremely sorry for the inconvenience caused to you during your stay with us. After receiving your feedback and similar complaints a decision was taken close down the spa services. To clarify the steam room, sauna room and swimming pool are very much operational only the spa services have been discontinued. With regard to the issue for hot water the same is readily available during peak usage hours identified by our team. The same are informed to guests on arrival. Besides these times you can simply call the front desk and the same is made available within 5 minutes of the request being placed. We would like to thank you appreciating the cleanliness, effectiveness of the Wi-Fi and food. We look forward to welcoming you back on your next visit to Delhi. Best Regards, General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The location is not the greatest, very poor environment, very dark a night.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is not for foreigners in their first visit and virst hotel in India. It's in very strange aria and you need taxi everywhere. The staff in o.k. All of them are staing in the hotel and sleep on the flor in the lobby.

10/10 Excellent

Dutch rob, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good solid hotel and management, A little hard to
Positive , location is a little sketchy, however the attitude of the staff makes up for any shortcomings
Response from General Manager on 25 Feb 2016
Thank you for taking out the time to post a review for our hotel. Our entire team was delighted to hear of your comments. We would try harder to improve on other areas. Looking forward to welcome you back on your next visit to Delhi.

8/10 Good

ranjan, bhubaneswar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Hotel is very good with high quality staff services and if you think spa service is there then no spa you will get there.
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. We do not offer spa services but we do offer a swimming pool, steam and sauna room for our customers. We hope you will provide us with another opportunity to serve you.

2/10 Terrible

Ankit, jersey city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED
We checked out in about 15 minutes after checking in and to my surprise I was still charged for two nights.
Response from General Manager on 19 Sep 2015
Dear Guest, Thank you very much for your valuable feedback. We are indeed disappointed that our team failed to live up to your expectations and thus spoiling your overall experience of staying with us. Please accept our sincere apologies for the same. Your reservation with us was for 2 nights and you checked out within 15 minutes because of personal reasons. We just simply adhered to our cancellation policy when charging for the 2 nights. Our industry deals with a very perishable commodity. A room that is unsold for one night cannot be sold on the another night. We hope you would understand our predicament. Hoping to welcome you again at Hotel Sunstar Grand.

6/10 Okay

jaz, Australia

OK hotel
I stayed 3 nights at this hotel with a friend and my 10-year-old son. The hotel staff were very nice and professional. The room was pretty basic and we had to make up the beds ourselves. We were a bit confused about which room we were in as we booked a family room (supposed to sleep 4) but the room we were in was a twin room with a foldout couch as the 3rd bed, there was no way another bed could fit in the room. When we questioned the staff, they said a triple room and a family room were the same thing, however when I booked they had different pricing and we were charged for a family room. The good thing was that the manager agreed to give us free airport pick-up (takes over 30 mins from the airport) as I had seen it on their website that they offered it if we booked 2 or more nights stay (we stayed 3 nights). They also agreed to give us complimentary breakfasts as they were included in the Expedia quote. The breakfasts were ok but since we arrived closer to the ending time of breakfast, most of the hot food was cold. Brewed coffee would have also been appreciated. The accommodation was pretty basic, but ok for the price.
Response from General Manager on 19 Sep 2015
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings that you faced. Since your stay we have really worked on our house keeping, are providing bottled water on a daily basis, improved our breakfast and also its presentation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Karol Bagh spot
Very friendly staff! Restaurant was decent, but the location in a quiet neighborhood and close to a metro station made this place really nice. Hot water is lacking on the upper floors.
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Thanks for sharing your experience with our Team. It is our endeavor to extend best-in-class hospitality to our guests and all our efforts are routed towards attaining utmost satisfaction of our guests. Thus, you making a special mention for the same is truly delightful. Being situated near the Metro station adjacent to the main road, our location is one of our prime features. Thanks for acknowledging and appreciating the same. We have reworked the hot water delivery system to the rooms and the problem that you have pointed out has been resolved. Looking forward to serving you on your next visit to Delhi.

8/10 Good

Jacqueline, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, walking distance to metro.
The staff is very friendly, the room can be dark , we had windows that was good, the advantage of the hotel is the swimming pool .
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Thanks for sharing your experience with our Team. It is our endeavor to extend best-in-class hospitality to our guests and all our efforts are routed towards attaining utmost satisfaction of our guests. Thus, you making a special mention for the same is truly delightful. Our swimming pool is our USP thank you for mentioning the same. We have noted your suggestion regarding lighting in the rooms and will be working on improving the same. Looking forward to serving you on your next visit to Delhi.

8/10 Good

Rosemary, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in not so good location
The hotel is near Karol Bagh and we were not too happy with the location. Many touts and we did not feel safe to be out at night. However the rooftop restaurant offered such good food this was not necessary. The room was clean and quiet although the bath was quirky to say the least and the bathroom really should be upgraded. We were offered a room to freshen up before a late departure and this was much appreciated.
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Thanks for sharing your experience with our Team. It is our endeavor to extend best-in-class hospitality to our guests and all our efforts are routed towards attaining utmost satisfaction of our guests. Thus, you making a special mention for the same is truly delightful. Thank you for appreciating our house keeping and the food at the rooftop restaurant. We have noted your opinion of our bathrooms and we assure you that the same will be taken up in the next round of renovations at the hotel. Karol Bagh in general is a very safe locality. We have taken up the issue of touts with authorities and are glad to inform you that their number has since reduced. We hope this information would help encourage you to stay at Karol Bagh the next time around. Looking forward to serving you on your next visit to Delhi.

8/10 Good

Harry, Hereford, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel but hard to find
There are at least 6 Sunstar hotels scattered over a couple of streets. They all have slightly different names like Sunstar Grand, Sunstar Heritage etc. this confuses the taxi drivers. The rooms were quite comfortable but no windows at all which might not suit everyone. Breakfast was a fairly modest affair in the basement. The restaurant is on the roof but didn't seem very appealing. Fine for a last night in Delhi but if I was staying longer I'd try somewhere else.
Response from General Manager on 19 Sep 2015
It is extremely pleasurable for us to know that we could live up to your expectations. We provide detailed driving direction upon request and have also started offering complimentary airport pick up. All major channels have been subscribed to and have made major improvements to our breakfast.

8/10 Good

fo, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good last minute biking
Helpful friendly staff. Decent a/c room. No complaints.
Response from General Manager on 19 Sep 2015
We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Looking forward to serving you on your next visit to Delhi.

8/10 Good

Divya, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel in Karol bagh
We stayed in room no.206, for 2nights, on March 23,24, 2014. Room is spacious, bathroom big. Hot water was available all times. I went with my mom, son and myself. We got an extra bed, which was like a memory foam, it was comfortable for my back, compared to the other beds in the room. Room service was good, food is ok. They provided us Idli and vada from outside, as we were the only guests that day, they also made puri exclusively for us, which was good. Swimming pool was not that appealing. Breakfast was arranged right next to it. They offered few items, but they were served hot and fresh. We were content. Wifi was available all the time in the room. Overall, we felt safe, which was very important to me as we were travelling without male company.
Response from Genreal Manager on 19 Sep 2015
We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. We have noted your suggestions regarding the pool and the breakfast area. We assure you the same would be taken up soon.

4/10 Poor

Sam, NY

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel not being maintained, wrong location.
The staff was okay, but the breakfast was miserable. Most morning breafast serving consist of aloo nan and milk curds, which is not even close to an Indian breakfast. No brewing machines for coffee, only instant coffee with hot milk. It may be wise to have breakfast elsewhere. The indoor nonheated pool and the sauna is next to the breakfast area, offcourse you could smell the meldew from the sauna and the chemical in the pool.
Response from Genreal Manager on 19 Sep 2015
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. We have noted down your suggestions and we assure you that we will be working on the same to provide you with a much better experience on your next visit.

4/10 Poor

manc u, new york

Liked: Cleanliness
do not stay here
Upon arrival, we learned our reservation was not upheld and they shifted us to another location.
Response from General Manager on 19 Sep 2015
Dear Guest, Thank you very much for your valuable feedback. Please accept our sincere apologies for the inconvenience caused. At times the hotel faces certain issues with regard to maintenance. We tried our best to get the issue sorted but couldn't. Finally we had to keep your convenience at the top and had to arrange for alternate accommodation. We urge you to provide us with a second chance and we assure you that you won't be disappointed.

6/10 Okay

Jackie, California

Liked: Staff & service
Rooms clean , air worked well
Older but clean hotel, breakfast adequate,have delivered to room , dont eat in dingy basement w sketchy pool
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. We have noted your suggestion with regard to the breakfast and pool area. We assure you that we will be taking the same up in our next round of renovations at the hotel. We have made quite a few changes with regard to our breakfast and we assure you that this time around you would rate it highly. Looking forward to welcoming you for your next visit

8/10 Good

vineet, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitable staff, satisfying stay
hospitable staff, satisfying stay
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Looking forward to serving you on your next visit to Delhi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out. Breakfast not included and not very good. Otherwise a good hotel
Response from General Manager on 19 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. We have provided breakfast as a separate inclusion so as to offer customers a better price point. We also have categories available which have breakfast included. Regarding breakfast we have also made major changes to the breakfast menu and we are sure that this time around you will love it. Looking forward to serving you on your next visit to Delhi.

10/10 Excellent

Wing6rider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay....
This was my third stay and as always everything went smoothly. The hotel is great value and well appointed. The rooftop restaurant is a feature as is the breakfast. And it's a short walk to the metro.
Response from General Manager on 20 Sep 2015
Dear Guest, We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Thanks for sharing your experience with our Team. It is our endeavor to extend best-in-class hospitality to our guests and all our efforts are routed towards attaining utmost satisfaction of our guests. Thus, you making a special mention for the same is truly delightful. Being situated near the Metro station adjacent to the main road, our location is one of our prime features. Thanks for acknowledging and appreciating the same. Once again, thank you for appreciating our rooms and breakfast. Looking forward to serving you on your next visit to Delhi.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Boston suburb

Liked: Staff & service
OK but....
This was my second trip to India (first was to Mumbai). Based on these two experiences I would say that Indian hotels are expensive. You don't get too much for your money. I stayed at the Sunstar Grand on 3 occassions, each time for one night. For a post arrrival or predeparture one night stay it works. BUT The building is old and it shows its age - very dark (almost black) woodwork, dated wallpaper some of which is peeling. The staff keeps it clean but cannot erase the drab outdated reality of the structure. A minimal breakfast is provided but there is no restaurant (I used room service for my dinners; presumably they got the food from a nearby restaurant - OK food/fair prices). Helpful staff; TV, electric heater was available, street rooms somewhat noisy (suggest an interior room). For the Delhi market probably appropriately priced, but suffers badly if compared to nationwide chains of budget hotels/motels in the US. So I just give it an 'OK'. Final comment (not directed exclusively to this hotel) - The Delhi hotel market seems to be very causual with its use of descriptive terms such a 'deluxe', 'grand', etc. Don't take such adjectives seriously.
Response from General Manager on 19 Sep 2015
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. The hotel has undergone a few renovations since you stay and a lot of improvements have been made. Also hotels in India are no longer expensive and offer good value for money.

2/10 Terrible

Udaya, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badly Manners...
Hotel breakfast too bad. Repeats same menu for days together...Improper information. Bed coffee items never provided. late response of house keeping... Never Visit again this hotel..
Response from General Manager on 19 Sep 2015
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. Since your visit we have made a lot of improvements and all the shortcomings mentioned by you have been sorted out. We urge you to provide us with another opportunity to serve you.

6/10 Okay

HERVE

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel non disponible car en renovation
Grosse surprise en arrivant en pleine nuit a new delhi. Cet hotel reserve etait ferme car en renovation, un veilleur de nuit nous a renvoye dans un hotel a 2 minutes a pied dont le service fourni etait de qualite mediocre.
Stayed 3 nights in Oct 2019

8/10 Good

jan

Liked: Staff & service
Ok til prisen
Hotellet er noget nedslidt, men prisen er selvfølgelig også derefter. Fra hotellet er det nemt at komme hen til metroen, men det kræver at man ikke har en ting bagage med. Der er massere af lokale spisesteder tæt på hotellet, men det er ikke et sted man har lyst til at gå rundt efter at det er blevet mørkt. Morgenmaden på hotellet er ikke speciel god, men deres køkken laver nogle ganske fortrinlige retter til aftensmad. Så hvis du har brug for et billigt sted at overnatte i Delhi er hotellet fint, men forvent ikke noget ekstraordinært
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Catrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service minded and clean hotel in Delhi
This is a very nice hotel, a lot of value for money. Its clean and the staff is very service minded. Mr Ramesh at the front desk was extremely helpful during my stay, and with organizing for me to meet the concierge (Travel Desk with Mr Mubarak) that together with me planned additional sightseeing to fit my individual schedule.
Stayed 1 night in Dec 2018

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom o Hotel
Adoramos o hotel. Muito boa a reserva
Stayed 3 nights in Oct 2018
Response from Customer Relations on 21 Nov 2018
Dear Guest, Thank you for sharing this amazing feedback. Our team was delighted to know that you had an amazing experience. We look forward to welcoming you back. Warm Regards, Customer Relations Team

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel
Muito bom super recomendo tem uma agência de turismo no próprio hotel.
Stayed 3 nights in Oct 2018
Response from Customer Relations on 21 Nov 2018
Dear Guest, Thank you for sharing this amazing feedback. Our team was delighted to know that you had an amazing experience. We look forward to welcoming you back. Warm Regards, Customer Relations Team

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour entre amis
Un séjour très agréable avec une équipe toujours aux petits soins. L’hôtel est situé près du métro et tous les transports sont accessibles. Les chambres sont assez spacieuses et confortables. Un bon hôtel pour une escale sur Delhi avec une piscine indispensable pour se reposer du tumulte de la ville
Stayed 1 night in Aug 2018
Response from Customer Relations on 6 Oct 2018
Salut Alexandre Merci pour la critique incroyable! Notre équipe consacre beaucoup d’amour et de travail à l’ensemble de son expérience et nous nous sentons bien lorsque nos précieux invités s’y retrouvent. Nous sommes heureux que vous ayez apprécié votre séjour à l'hôtel Sunstar Grand. J'espère te revoir bientôt. Meilleures salutations, Customer Relations Team

8/10 Good

Johan

Liked: Cleanliness, staff & service
Matig
Hotel ligt op goede lokatie. Personeel is erg behulpzaam en vriendelijk en staan altijd voor je klaar. Eten is matig, Bed was ongelijk qua matras hoogte.Kamer was schoon maar stonk ontzettend.Die geur was niet weg te krijgen terwijl de kamer schoon was. Zwembad was vies zodat we hier niet in hebben gezwommen.Enige voordeel van dit hotel is het goede personeel.
Stayed 6 nights in May 2018

8/10 Good

christelle

Liked: Cleanliness, staff & service, room comfort
correcte, propre mais pour de court séjour
chambre correcte, personnel sympathique par contre piscine froide. salle de bain correcte mais à surveiller quand ils présente les chambres car la première présentée par l'établissement ne correspondait pas avec les photos de la réservations. Eau chaude difficile à avoir mais comme dans pas mal d'hôtels en inde

8/10 Good

Alexia , Musson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très correct au vu des commentaires que nous avions vus ... la propreté est bien sachant que c’est en Inde ... Le personnel était très accueillant et à l’écoute !
Stayed 8 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2018

4/10 Poor

りお, 埼玉

Disliked: Staff & service, property conditions & facilities, room comfort
お勧めしないホテルです
2013年8月3日と6日7日の2度デリー宿泊時に利用しました。トリップアドバイザーの評価とコメントが良かったので、宿泊先に選びましたが、お勧めできるホテルではありません。まず、シャワーのお湯が出たり出なかったりすること。シャワーカーテンが無いこと。日本語表示には送迎無料とあったのに、英語の案内には、その記載が無く、帰国時の空港へのタクシー代金を600ルピー(最初は650ルピーでしたが友達が値切りました)払ったことです。場所もメトロの駅から近いとは言えず、力車でメトロの駅から移動していました。
Response from General Manager on 19 Sep 2015
Thank you very much for your valuable feedback. Please accept our sincere apologies for the inconvenience caused to you. Instead of curtains we have placed glass partitions. Pick up has been made complimentary and can be exchanged for a drop. Hot water issue has also been resolved.