Cari Hotel di Mombasa County

"Great location and excellent food options esp. sea food. However its a cashless property and that's not mentioned in expedia. Also a small irritant that my room did not have a door mat :("

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"Variety of restaurants and pool areas. Beautiful garden landscapes, direct access to the beach and overall attentive and friendly staff. Will certainly visit again👍"

"La posizione davvero incantevole,(dal mio ampio balcone mi affacciavo su due ampi canali dell'oceano con acqua che sia al tramonto che all'alba, aveva dei colori dalle mille sfumature dal blu al verde). Hotel lontano da ogni rumore, proprio riposante per chi vuole trascorrere delle giornate in relax assoluto. Camera da letto molto grande con salotto e scrivania. Dotato di due ristoranti, uno in piscina sul bordo del mare ed un altro al piano rialzato molto elegante. Entrambi preparano piatti...

"Great place and well run. There are parties every night with loud music and sometimes all night so forget about sleeping during the night."

"We didn’t like the cleanliness of the shower. The bathroom sink had a clogged drain. There were missing flushing operating parts on the toilet. The lounge furniture was dirty. The air conditioning had a bad order which triggered my allergies. Continuously triggering a cough. I had to sleep with the windows open and portable fan blowing for an entire night in order to keep from coughing. I had requested to change to a cleaner room without all of these issues. What they gave was a smaller room...

"Rooms are small and its like hostel"

"The location is right at the beach, beautiful gardens and from the room’s balcony you have a fantastic view of the ocean and coconut trees. The staff are amazing, professional, friendly and helpful. Food was delicious and well prepared. However, this place has poor maintenance. Rooms are moldy and smell stuffy with a dirty seat, the beddings are not very clean and the mosquito nets have blood stains (from squishing the mosquitoes) bathrooms are rusty. There is serious need of repairs and...

"A wonderful boutique hotel, in the heart of Mombasa. This place is pristine: Room, restaurant, and all other amenites. All i know is that when in Mombasa, Premium Inn will be my first Choice. The staff is better trained than that of 5 star hotels. If you're in Mombassa for business, Premium inn is the place to be. The staff is better trained than that of 5 star hotels. If you're in Mombassa for business, Premium inn is the place to be."

"The room was clean and in good condition. When we arrived we asked about laundry service, but they would not tell us the price. We had to have laundry done and the cost was over $120 for one large load of laundry. The whole place smelled of sewage and the toilet in our room leaked. The water for the shower was salty, there was no fresh water to shower or wash with. When we asked about bottled water, they would only provide 500ml/ person per day. They told us we could buy water for the water...

"I stayed at Hotel Sapphire for one night last week, and unfortunately the experience fell below expectations. The first room had an unpleasant smell and no hot water. We were moved to a better room, but the next morning there was again no hot water, which was particularly disappointing for such a basic hotel service. Breakfast was fairly average, and many of the staff appeared to be trainees or interns, which may have contributed to the inconsistency in service. My wife and I also used the...

"Terrible. Nothing's works and the entire hotel is not maintained with old rusting features. The hotels rooms are very noisy all the way till 3am as there are on going parties every day. I was not able to sleep till after 4am everyday. Terrible experience. I would not recommend this hotel."

"There are no elevators so you walk up the stairs with your luggage. There is no shower head, only a handheld shower with the thinnest of water to shower with. Breakfast was…. very regular at 1-star level. It’s not worth the cost! "