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"The staff is the reason I normally stay here. Great team, biggest smiles and just warmth. Keep it up Novotel Lami. Great scenery with bay view, clean and comfortable. I would recommend it to everyone, especially those travelling for business but family friendly as well. "

"Lots of old world charm in the public areas and everything is well maintained. We had a king room with harbor view in a newer section of the hotel. The room was very spacious and comfortable. The only odd thing was that the bathroom is enclosed in frosted glass walls. So the light from the bathroom can disturb someone trying to sleep. Not a good design, and does not feel very private. The staff members were gracious and helpful. Overall a wonderful experience."

"Everything "

"Rooms are great view. Staff a amazing "

"Staff was spectacular! Amenities were well staffed and great options from horseback riding to golf to snorkeling "

"Great service, location and food"

"Beautiful surroundings and amazing resort. Best holiday spot its magical."

"Incredible stay. The staff truly make you feel like family!"

"Appreciation Letter to Hotel Staff Dear Hotel staff I would like to express my sincere appreciation for the wonderful service I received during my stay. Your professionalism, friendliness, and attention to detail made my experience truly enjoyable. The rooms were clean and comfortable, the amenities were well maintained, and every staff member I encountered was courteous and helpful. Your hard work and dedication do not go unnoticed, and I am truly grateful for the care you provide to your guests. Thank you for creating such a welcoming and pleasant environment. Your efforts made my stay memorable, and I look forward to returning in the future. With appreciation, Ritia "