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Reviews of Hilton Grand Vacations Club The Crane Barbados

4.5 out of 5
Hilton Grand Vacations Club The Crane Barbados
The Crane Resort, Diamond Valley

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 155 reviews" "
Rating 8 - Good. 41 out of 155 reviews" "
Rating 6 - Okay. 17 out of 155 reviews" "
Rating 4 - Poor. 7 out of 155 reviews" "
Rating 2 - Terrible. 18 out of 155 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simone, Bridgetown

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here, amazing as usual
Stayed 2 nights in May 2024

8/10 Good

Delford

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in May 2024

6/10 Okay

Suzanne

Disliked: Cleanliness, property conditions & facilities
Very average. Property felt claustrophobic. Dirty/cleanliness issues.
Stayed 2 nights in Feb 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Sara Maria

Excellent
Stayed 4 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

6/10 Okay

Zahid

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool area is just perfect for our 6 year old.
Stayed 5 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

8/10 Good

Inderia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great views!
Stayed 4 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Gervona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved my stay! My room was exactly like the pictures however if you are looking to be close to night life and do not have a rental (you will need one if you’re looking to not spend $100 per ride) then staying near the south side or west is your best bet!
Stayed 4 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The garden was well maintained
Stayed 2 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Fitz-Rian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and has beautiful surroundings. Room service was quick and the staff is friendly.
Stayed 2 nights in Apr 2024
Response from David on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place and breakfast Buffett is very good. Probably one of the best hotels on Barbados.
Stayed 1 night in Mar 2024
Response from David on 8 Apr 2024
Thank you for your feedback

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Far away from restaurants, service was very slow, food was ok
Stayed 6 nights in Mar 2024
Response from David on 8 Apr 2024
Thank you for your feedback

4/10 Poor

Edmond

Travelled with family
Disliked: Amenities, property conditions & facilities
Second time staying here. We had a roof top pool, which had dead skin and debris floating in it. No hot water the first day and night. The food is expensive and not worth the cost. Some of the public pools were also dirty and unusable. It was the same way the first time we stayed for 1 night. Thought it was just but timing but obviously not.
Stayed 2 nights in Mar 2024
Response from Lasasha on 15 Mar 2024
Dear Edmond,Thank you for sharing, as your feedback is invaluable.We sincerely apologize for the disappointment you encountered during your recent stay. Your feedback regarding the pool's cleanliness and amenities has been duly noted and will be addressed with urgency to ensure a more enjoyable experience for our guests. Please be assured this is a gross departure from our usual standard.It was our pleasure to host you and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Faye Best

10/10 Excellent

Lumed

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning hotel, very well built, and it was like being in a private town! Wonderful scenery as it’s right next to the beach, the kids absolutely loved it! Will definitely return.
Stayed 2 nights in Dec 2023
Response from David on 8 Apr 2024
Thank you for your feedback

10/10 Excellent

Trisha L

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from David on 8 Apr 2024
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Pretty Solid All Around
The property itself is quite pretty, some Minor upkeep needed but nothing major. I stayed solo for only 2 nights after a work trip in a different part of the island and that was plenty of time. The beach while pretty is quite small and had an issue with seaweed while I was there. Drink and food service on the beach which is great. A few pools to choose from, nice - seating could be updated. The room was huge especially for one person - no complaints there. However, I had a constant mosquito problem and could never seem to kill all of them. AC in living room worked well, in the bedroom not as well. The hot water in the shower never got hot enough. Food was good for the most part. For a solo traveler, it would have been nice to have more bar seating options. Particularly enjoyed my meals at the Italian restaurant and Zen - the Asian restaurant. Staff was really friendly. Only issue I had was I called down at 6am for a late check out which was approved but no check out time confirmed, the lady asked me to come by front desk after breakfast so I did. I was then told I could not check out late and I had to hold a firm stance that the answer she was giving me wasn’t an acceptable one. Luckily, they found the girl I talked to not the phone and confirmed the agreed upon late check out. All and all it was nice and would generally recommend if your looking for a quiet getaway.
View from Carriage House
Walking to Pool Area
Walking up to room at night
Beach from above
Stayed 2 nights in Feb 2024

10/10 Excellent

Aminah, Walsall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

2/10 Terrible

Bill

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place is really run down,
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Feb 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Crane is a stunning resort. Tucked away in the residential east side of Barbados, The Crane has a uniquely beautiful location, with a dramatic beach and gorgeously maintained prope
Stayed 1 night in Jan 2024

8/10 Good

Richelle

Stayed 1 night in Jan 2024

8/10 Good

michel, PREVOST

Stayed 1 night in Jan 2024

10/10 Excellent

Shona

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything. The staff are so friendly, welcoming and eager to assist.
Stayed 1 night in Dec 2023

6/10 Okay

Simon

Stayed 2 nights in Dec 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities, property conditions & facilities
Great friendly service
Stayed 2 nights in Dec 2023

10/10 Excellent

Leeandrea

Stayed 4 nights in Dec 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Historic charm mixed with solid restaurant offerings and a stunning beach.
Stayed 4 nights in Dec 2023

8/10 Good

ANGELA B

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is nice, very much a retiree property. Shout out to Shane, Miguel, Barry and Grantly for knowing what good customer service is! Bar 1889- food poisoning first night after waiting half an hour for drinks, an hour for the pizza I got sick from. Front desk, unless youre checking in, they can't/won't help with anything. Taxis easy to get. 5 restaurants at the property, but only one serving breakfast that ends strictly at 11am. They do not hold any tables for walk ins, so if you want to eat, make sure you make a reservation. Excellent restaurant across the street, Le Shack, go, you won't be disappointed. Front desk staff rang my room and hung up until i checked out a noon. Really unprofessional. I probably wouldn't stay here again.
Stayed 5 nights in Nov 2023

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was relaxing. The staff were helpful and friendly.
Stayed 1 night in Dec 2023

8/10 Good

warren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sharika

Stayed 1 night in Dec 2023

2/10 Terrible

Kerry

I did not get to stay at the resort because when I arrived, I was told there was no room for me and I was never checked in.
Stayed 1 night in Nov 2023

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, property conditions & facilities
Beautiful beach
Stayed 4 nights in Nov 2023

8/10 Good

henry

Stayed 1 night in Nov 2023

8/10 Good

Caterina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and the suite is stunning! The only think I would improve is communication. The check in is quite late (4pm) and the check out is early (10am)
Stayed 1 night in Nov 2023

2/10 Terrible

George

Our room was terrible, lights in bathroom that did not work, poor air condotioning (they resolved by bringing 2 floor fans), no wash cloths. Bed was not made when we checked in.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wingrove

Liked: Cleanliness, property conditions & facilities
Quiet and very private
Stayed 2 nights in Oct 2023

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jaylin

Travelled with partner
Liked: Amenities
We enjoyed our stay for the most part! The staff was both friendly and helpful. The dining options were excellent and the beach was awesome! On the negative note we payed extra to have a plunge pool in our room and a few days into our trip the water in the plunge pool emptied out. We informed engineering, house keeping and the front desk and nothing was done about. This was extremely disappointing and irritating seeing how we paid extra for this in room amenity. The other thing was we went without fresh towels for two days! We call both housekeeping and the front desk several times but we didn’t receive the towels until our final day at the resort.
Stayed 6 nights in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Stayed 4 nights in Oct 2023

4/10 Poor

Lorna

There was not enough staff at checkin and the one staff member seemed to dealing with an elderly lady who appeared to be planning an event and had lots of questions before making a decision. So the staff member was unable to ensure a quick and comfortable check in for a waiting tired guest
Stayed 1 night in Sep 2023
Response from Guest Services on 4 Oct 2023
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

8/10 Good

Desiree

Liked: Cleanliness
Stayed 9 nights in Aug 2023

10/10 Excellent

kalpesh

Liked: Cleanliness, property conditions & facilities
Nice peple
Stayed 8 nights in Aug 2023

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

4/10 Poor

Nicki

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No efficient communication between crane resort and Hilton resort
Stayed 1 night in Aug 2023
Response from Guest Services on 12 Sep 2023
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is enormous with several large outdoor pools for all ages, several types of restaurants and very friendly and helpful staff. Everyone was so welcoming! We stayed in a gorgeous apartment with a private pool and exotic floral garden. We really felt relaxed. Having never been to Barbados before, it would have been nice to have been introduced to some local amenities, a map of where the restaurants were, how to get to different places etc but this is just a minor detail for reception. That said, we were greeted with lovely cold drinks on arrival and if I needed help or had any requests, the team were always very helpful. Regarding the Crane beach, having read great reviews about it, I was very surprised to find it’s actually quite unpleasant as it is a red flag beach with strong currents and seaweed all over, not great when you have a young family. You should definitely either hire a car or be prepared to take buses or taxis to get to nicer beaches.
Stayed 5 nights in Aug 2023

2/10 Terrible

Lucinda

Disliked: Cleanliness, property conditions & facilities
Generally it was a disspointing stay - the staff were friendly and welcoming. When we arrived our room Wasnt ready which as it was 3.30pm Was not great and we only needed the room for 5 hrs. The pool towels were not available Our key would not work The area around the pool was dirty with old food, socks and poor chairs
Stayed 1 night in Aug 2023
Response from Guest Services on 29 Aug 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Shanece

Stayed 1 night in Aug 2023
Response from R.C on 4 Sep 2023
Thank you for being a Hilton Member, we certainly appreciate your loyalty! Thank you for taking the time to submit your review. Your scores will be shared with our team. We are very happy that you were pleased with your overall stay. We look forward to hosting your stay once again and continue to meet your expectations. Thank you for choosing Hilton Grand Vacations at The Crane Resort.