Downtown El Paso hotel guide. Best Western hotel in Downtown El Paso, El Paso

"Trying to check in multiple times after the 3pm check in time to be told each time, our room wasn’t ready yet when we had a concert to get to, and in a time crunch! Several other people in the lobby were told the same thing and in the same situation. I think they underestimated the amount of people, and the concert crowd that was in town for this performance, and should have prepared better with their housekeeping, Staffing and front desk staff also to help get everybody checked in in a timely manner.."

"The staff was amazing. We were in town for the BTS concert and they did their best to accommodate early check ins while also preparing a room for people to get ready in for those that weren’t checked in yet."

"Yes, parking and ac were perfect "

"The room was clean, the view to downtown El Paso was great and the restaurant staff and the food was great as well 👍"

"Lean"

"First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond."

"It was a very nice hotel, especially BTS was staying at this hotel while we were there. Unfortunately we could not stay 2 nights, due to such high demeand for hotels at that time."

"NEVER AGAIN EXTREMLY DISAPONTING!!! The room was disgusting scratches all over the walls the carpet was so badly stained and smelled like urine. The smell coming from the AC unit almost gaged me the boarder around the floor was pealing. We stay at La Quinta's across the country we have NEVER had such a horrible experience. Unfortunately we had no other options as there was some concert in town and rooms were $2000 a night and up "

"The room I stayed in had a bright parking lot light shining through the window and it was daylight all night long. Should have blackout curtains"