Search Hotels in Downtown Hershey, Hershey

"Very nice, friendly staff "

"The breakfast was very good and the breakfast staff were cheerful and friendly keeping the items topped up. The breakfast seating area is too small for the size of the hotel and the condition of the seating is very poorly maintained and in desperate need for replacement. The electric window blinds fail to operate if not fully charged. The TV screen was blue (maintenance staff said the TV needs replacing a common fault). The two business centre printers did not work. The hotel displays signage to say "We want you to be 100% satisfied with your stay! If we have not met your expectations, please let us know why!" These were words not supported by action. "

"Clean room and nice staff"

"Very nice, I would stay here again "

"Friendly staff. Clean and large room."

"Breakfast very good. Good safe area."

"The room was clean. I booked it for the indoor pool but when I got there it was down for maintenance. That was never told to me When I booked, not when I called to make sure they had an indoor pool nor was it on the website. When I called for extra blankets I was told to come down and get a set. I booked a studio room so I feel extra blankets should have already been in the room. The hotel seemed short staff as it was long wait times at the counter whenever we tried to check in, check out or ask a question. "

"The room was clean! The check in gentleman was very friendly!! Breakfast ok the air conditioning was a little laud Overall a good experience 😌 "

"My first night, there were two young children about five and seven years old running up and down the hallway screaming at 1 PM then again at 3:30 AM. The parents were yelling shhhhh! There are signs everywhere telling about a 10 AM quiet requirement. I travel the world talking about customer service so may be overly critical but… I had a 7 AM meeting 20 minutes from the hotel. I arrived downstairs at 6:25 for the 630 breakfast at the hotel. At 6:30 there was nobody there and no food. 635 still nobody. At 6:40 AM I heard someone in the kitchen, but now I was going to be late for my meeting so, I grabbed the the only thing that was available – a yogurt. There was no color. I went to the door of the kitchen and asked the woman who is preparing the food if I could have a spoon. She said no. She continued to tell me that I could wait until she gets everything out. I thought she was kidding. She totally refused to give me a spoon and continue to tell me how much work she had because she is the front desk clerk and the morning breakfast person. Craziness. They work a room has two machines… Mom was out of order. The other was a clunky stationary bike. They did have some free weights, but that was all. There is a decent Denny’s-like restaurants in the parking lot, but nothing else around the hotel except a gas station with food"