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"Great staff and great location. "

"Breakfast was good"

"What fabulous location , right on the quayside and alongside the millennium bridge . The magnificent glasshouse is directly opposite. Book a bridge view room !!! Staff were brilliant . The hotel is classic Malmaison , quality with an air of coolness . I loved staying here. Sensible priced , safe , secure nominated Parking was a real bonus. Thanks. "

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"Disappointed not to have a twin room that I specifically requested at time of booking as was travelling with my grown up son. Was told 100% full on arrival (nearly midnight) but that there was a sofa bed in room. Got in there and that wasn’t made up and didn’t look fit to take a 6ft man or be comfortable to sleep in with my bad back. Eventually got a call saying a twin could be cleaned & made available- why that wasn’t the case in the first place I don’t know. The carpet near the bathroom was damp underfoot-think the ill fitting shower door allowed water from a previous occupant to leak out."

"good"

"Great hotel , lovely breakfast, excellent staff , very clean rooms , gorgeous comfy beds just disappointing that no twin rooms had a river view . Lovely stay though and would recommend"

"Brilliant hotel.lovely friendly staff. Would definitely recommend Lumley castle"

"Excellent quality hotel and staff very attentive. Made to feel very welcome and nothing a problem. Bed a little too firm for our liking but great room. Breakfast a little space for value but cooked lovely. "