Reception
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Reviews of Novotel Duesseldorf Airport

4 out of 5
Novotel Duesseldorf Airport
Wanheimer Strasse 78, Düsseldorf

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 98 reviews" "
Rating 8 - Good. 29 out of 98 reviews" "
Rating 6 - Okay. 6 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Barry

Travelled with family, Business traveller
Liked: Property conditions & facilities
Ok
Stayed 1 night in May 2024

10/10 Excellent

Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect and staff were polite and professional and they spoke English
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

Muhammad, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Jan 2024

10/10 Excellent

jozef

Stayed 1 night in Jan 2024

2/10 Terrible

Ronald

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms are not cleaned daily unless you let them know, and nobody informs you of this in Reception; why? Are they saving money, I left early for a business meeting and arrived at 6 PM, and the room was not cleaned, Food terrible? Avoid eating at the hotel; the breakfast is basic, all in all, I will never use them again.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

jozef

Stayed 1 night in Nov 2023
Response from Engie Daudi on 12 Nov 2023
Dear Jozef,thank you for taking the time for such a positive review.We would be glad to welcome you in the future.Best regards,Your Novotel Düsseldorf Airport Team

4/10 Poor

Mark

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Novotel DUS
One of the worst Novotel Hotels I have ever used. Sadly it’s in a prime location.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin, myrtle beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more hotel than expected for the price.
Stayed 1 night in Sep 2023

8/10 Good

Nicole, Juriquilla QRO

Stayed 1 night in Sep 2023

6/10 Okay

Steven

Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mladen, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at a new hotel for one night and had a mixed experience overall. There were some things we liked and appreciated, but there were also a few aspects that left us disappointed. On the positive side, the property was new and well-maintained, offering clean and comfortable rooms. The friendly staff added to the welcoming atmosphere, making us feel right at home. Additionally, the hotel's proximity to the airport was incredibly convenient, as it took us just 5 minutes to get there. However, there were a couple of downsides that affected our stay. Firstly, the pillows provided were extremely uncomfortable, which made it challenging to get a good night's sleep. Additionally, we were disappointed to find a lack of English channels available on the television, limiting our entertainment options. Another significant drawback was the absence of charging stations for electric cars. As eco-conscious travelers, we had hoped to charge our vehicle overnight, but unfortunately, the hotel did not offer this amenity. The nearest supercharger was located 30 km away, and the closest regular charger was not suitable for overnight charging.
Stayed 1 night in Jul 2023

4/10 Poor

Nada

Stayed 1 night in Jun 2023

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
New facility that is well maintained. Clean rooms. Short Taxi drive to the airport.
Stayed 1 night in Jun 2023

6/10 Okay

Sarah

Stayed 3 nights in May 2023

4/10 Poor

Swiftpak

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Avoid this hotel
Some.staff were arrogant and will n welcoming. No room service Only buffet food Didn't clean the room or make the bed
Stayed 2 nights in May 2023

10/10 Excellent

jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

jozef

Stayed 2 nights in Apr 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient, clean and comfortable.
Convenient, clean and comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room was spacious and warm. Nothing to note. Quiet while next to the airport. Only downside was the price for the parking. 20EUR for one night is too much.
Stayed 1 night in Feb 2023

10/10 Excellent

jozef

Stayed 3 nights in Feb 2023
Response from Your Novotel Düsseldorf Airport Team on 14 Feb 2023
Dear Jozef, thank you for taking the time to send us your rating. We are very pleased to see your positive points and would be happy to welcome you again.Best regards,

10/10 Excellent

jozef

Stayed 3 nights in Dec 2022
Response from Your Novotel Düsseldorf Airport Team on 12 Dec 2022
Dear Jozef,thank you very much for taking the time to send us your rating after your stay in our hotel. We are very pleased to see, that you enjoyed your stay and would be happy to welcome you back soon. Best regards

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Novotel Düsseldorf Team on 29 Nov 2022
Dear Jason, Thank you for taking the time to give us such a positive review! We are so glad you enjoyed your stay with us, and hope to welcome you back soon.Your Novotel Düsseldorf Airport Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
A good hotel close to the airport. Spacious clean and well appointed rooms. Desk is comfortable enough to work at with a good light. Light can be a little low in the main room, though this seems to be a general design choice in almost every hotel nowadays. Comfortable beds and AC in the room. Plenty of power and USB power outlets for charging at the desk or bedside. Note that there is no aiport transfer, though it is walkable from the airport in about 15-20 minutes.
Stayed 3 nights in Nov 2022
Response from Your Novotel Düsseldorf Team on 29 Nov 2022
Dear Paul, Thank you for your positive review!We are so glad you enjoyed your stay with us, and we could provide a good working environment for you. We hope to welcome you back in the future!Your Novotel Düsseldorf Airport Hotel Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... Just chose the wrong time to visit.
Very modern and comfortable... A bit upset at the 470 Euro per night cost due to the Medica conference being on that week, but the food was good and service was excellent.
Stayed 1 night in Nov 2022
Response from Your Novotel Düsseldorf Airport Team on 17 Nov 2022
Dear guest,thank you very much for taking the time to send us your thorough review.We are very pleased to see your great feedback for our service and kitchen staff and will be happy to pass it on to them. Hopefully we can welcome you back another time, when it is less busy with conferences, and we can offer you better prices.Best regards

10/10 Excellent

Yvette

Stayed 1 night in Nov 2022

8/10 Good

Ankit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Your Novotel Düsseldorf Airport Team on 2 Nov 2022
Dear Ankit,thank you for taking the time to rate your stay in our Novotel Düsseldorf Airport. We are pleased to see your positive rating and hope, we can welcome you back soon. Best regards,

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Nice room.
Stayed 1 night in Oct 2022
Response from Your Novotel Düsseldorf Team on 18 Oct 2022
Dear Paula, thank you very much for taking the time to write us your feedback. We are very happy to see your compliments for our reception and our rooms. We hope we can welcome you back soon. Kind regards,

10/10 Excellent

jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Your Novotel Düsseldorf Team on 18 Oct 2022
Dear Jozef,thank you very much for taking the time to send us your feedback. We are very pleased with your great rating and hope this means we can welcome you back soon. Best regards,

10/10 Excellent

Debra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Spotlessly clean.buffet had very nice food. Soundproof rooms.
Stayed 1 night in Sep 2022
Response from Your Novotel Düsseldorf Team on 4 Oct 2022
Dear Debra,we very much appreciate your comments regarding your stay at the Novotel Duesseldorf Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Your Novotel Düsseldorf Team on 10 Sep 2022
Dear Michael,thank you very much, for taking the time to rate your stay in our hotel. We are very pleased with the great points you gave us and hope this means, we can welcome you back soon. Best regards

10/10 Excellent

Anvita

Stayed 1 night in Jul 2022
Response from Your Novotel Düsseldorf Team on 4 Aug 2022
Dear Anvita, thank you very much for taking the time to send us your rating after your stay. We are very happy to see such positive points and hope this means we can welcome you back in our hotel soon. Best regards,

6/10 Okay

Paul

Stayed 1 night in Jul 2022
Response from Your Novotel Düsseldorf Team on 22 Jul 2022
Dear paul, Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Vishweshwar Rao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for airport users.
Stayed 2 nights in Jul 2022
Response from Your Novotel Düsseldorf Team on 16 Jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards Your Novotel Düsseldorf Airport

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Your Novotel Düsseldorf Team on 16 Jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards Your Novotel Düsseldorf Airport

8/10 Good

Maiko

Stayed 1 night in Jul 2022
Response from your Novotel Düsseldorf Airport Team on 7 Jul 2022
Dear Maiko, thank you for your kind rating. We very much appreciate your feedback regarding your stay at the Novotel Duesseldorf Airport. It is always a pleasure to receive positive feedback. Hopefully we can welcome you back in our hotel soon. Kind regards,

8/10 Good

horst

Travelled with partner
shower stall floor very slippery
Stayed 1 night in Jun 2022
Response from Your Novotel Düsseldorf Team on 3 Jul 2022
Dear Horst, thank you for taking the time to write us your feedback so we can strive to improve. We are happy, to still see an overall positive rating and hope to welcome you back soon. Best regards

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Your Novotel Düsseldorf Airport Team on 8 Jun 2022
Dear Tristan, thank you for taking the time to send us your rating after your stay. We are very happy to see, that we were able to meet your expectations and make your stay with us a pleasant one. Hopefully we can welcome you back soon. Best regards

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite but close to the airport with easy safe parking
Stayed 2 nights in May 2022

8/10 Good

Terry

Stayed 3 nights in May 2022
Response from Your Novotel Düsseldorf Team on 30 May 2022
Dear Terry, thank you for the great review! We really appreciate you for taking the time to give us your feedback. Hopefully we can welcome you back soon. Best regards,

10/10 Excellent

Iain

Stayed 1 night in May 2022
Response from Your Novotel Düsseldorf Team on 16 May 2022
Dear Lain, thank you very much for taking the time, to send us your rating after your stay with us. We are very happy to see your positive points and hope we can welcome you back again soon.

10/10 Excellent

Satyendra

Stayed 5 nights in Mar 2022

8/10 Good

Kareshma

Stayed 5 nights in Nov 2021

8/10 Good

SG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Novotel Düsseldorf Airport Team on 12 Dec 2021
Thank you for taking your time to review your stay at the Novotel Düsseldorf Airport. We hope to see you again soon. Kind regards

8/10 Good

Barna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Novotel Düsseldorf Airport on 17 Oct 2021
Dear Barna, thank you for taking your time to review your stay at the Novotel Düsseldorf Airport. We are happy to read your positive feedback and hope to see you again soon. Kind regards Your Novotel Düsseldorf Airport Team

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette kamer, schoon, goede service. Goed ontbijt en lekker en goed gegeten daar.
Stayed 1 night in Feb 2024

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024