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"We checked in on Christmas Eve night, and Sam was at the front desk. Although he was short staffed due to employees wanting to be with their families at Christmas, he was so polite, friendly, attentive and went beyond what was expected on a normal day to be accommodating! He is to be commended! Very grateful for making our stay extraordinary! Besides that, the room was clean, spacious and comfortable. Excellent hot breakfast. "

"Clean"

"Staff was very accommodating and placed me on first-floor to assist with mobility. "

"Yes"

"This hotel is beautiful and close to short north restaurants. It was extremely clean and comfortable. The staff was so accommodating and friendly. I will be back!"

"Great price and room, awesome location and love the skywalk to get around in the cold! The room was clean and nice, loved the big bed and the bathroom had all the things you needed no need to travel with shampoo, body wash, or hair dryer if you don’t need to/don’t have a preference! "

"Excellent customer service, clean room and great breakfast."

"Mocha and biscuit from Maudine’s "

"The location, in the Grandview Yard, was terrific. The Hyatt is in a walkable area with several good places to eat (Dim Sum Asian Bistro, Past Times Pub). The room was spacious and comfortable. The breakfast was extensive-scrambled/hard boiled eggs, turkey sausage, pork sausage, potatoes, cold cereals, steel-cut oatmeal, fresh cut up and whole fruit, bagels, toast, tortillas, yogurt, oj, apple juice, coffee and tea. The staff (Saundra & James) were friendly and helpful as were the housekeeping people. It's a great place to stay; we will return."