Search Hotels Near East Island and West Island, Shenzhen

"Location: Very centric, convenient. Next to a metro station and a 5-minute walk to Dongmen Street. Breakfast: It's decent, not a huge variety but it's ok. The only recommendation that I have is to purchase food warming trays for the hot food as many items were on the cold side. Coffee is good, but they also give you some complimentary coffee/tea vouchers plus 3 coupons for 50% off on drinks to be used at the coffee shop in the lobby area. Laundry: Huge plus and it's complimentary! There are 3 "smart" washers (one doesn't need to add detergent to the load as it does so automatically), and 3 dryers. There is also a steamer/iron in the laundry room. Staff: The staff (from the top down) are fantastic and very customer-centric. They speak only Mandarin and some Cantonese, but they try their best to answer any question/query/request one may have by using a translation app. We met Alex (duty manager) by chance and he answered all our queries in a pleasant manner. I asked one of the staff to show me how to use the steamer and even when she didn't know much, she went to get someone who did to assist me. I requested a taxi to go to the airport the day before, and the taxi came on time. Those are a few examples of the great customer service we got during our stay. Clean room: Rooms are perhaps on the small side, but are clean and modern. There is an automatic night light which comes in handy when waking up in the middle of the night to use the toilet. The bathrooms all well equip"

"Clean room. Safe"

"excellent hotel, great location, gym, and room amenities. staff are all lovely and helpful!"

"Yes "

"Can’t get a good coffee."

"It was a pleasant stay with a child-friendly environment and welcoming staff."

"lovely hotel. saw lots of kids and dogs so very family friendly. Room was large, view was nice, had a kettle to make tea/coffee which I always appreciate. Breakfast was decent, a few vegetarian options and the freshly made juices were really good. There's an arcade with games but the pool table/cues are in bad condition and unlike my previously hotel you had to pay to play the games which felt a rather ungenerous for a 5 star hotel, same with the little train ride you can take around the building, surely a 5 star hotel could include that in the price of the stay. nothing is walkable from here except the beach. overall it was nice, staff were friendly and we slept well."

"Clean, upscale and amazing breakfast"

"Yes"