"We booked The Relais Cooden beach via Expedia particularly for its location and spa facilities. We had booked the "Cosy double room" because that was all that was left. On arrival we tried to book spa treatments but there were no available bookings during our three night stay. This was disappointing as there was no mention on the Expedia website that you needed to book in advance. Apparently, guests who booked directly with the hotel enjoyed free use of the spa whereas booking through Expedia there was an additional charge which we had to pay. Also, spa shower not working. If all this had been clear on the website we wouldn't have booked.
No lifts and no help to carry luggage. Whilst I accept the sq ft of our room is on the website, it really is a shock how small it is. For a single traveller it might be Ok but for a couple with luggage in my opinion it's not up to the standard of a 4 star hotel. If you are a couple then I strongly suggest you avoid this room. While some rooms have air conditioning, this room does not and it's very uncomfortable at night in hot weather. It would make a good cupboard.
The location of the hotel is excellent but it is a bit out the way with no restaurants or bars in the immediate vicinity. Inside the hotel there is no specific bar/lounge area, just a pool room that could be utilised better. There is a lovely outside bar/restaurant area with sea views but the service is abysmal. Expect long waits to be served or get your bill."
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