"I have stayed at the Bourbon Orleans hotel multiple times during the summer months. Generally speaking, I would rate my stays a 4.5 stars or above. This stay was not as enjoyable as others. First, for the first time we booked a poolside room which was a mistake. The room had a bunch of mosquitos and I ended up with multiple bites. It was difficult to sleep because of the constant loud/terrible music that was played for the pool area. The music was a repeating loop of awful dance music. It was the worse! I requested a room change but I had to push to get it which was problematic. They didn't respond to my initial request at all. I was told the manager would contact me shortly, but hours passed and I ended up contacting the front desk again. My husband and I were eventually assigned to a suite on the top floor. The manager appeared to suggest that we were getting a much better room at no additional charge, as if we were getting over. We'll, it wasn't a better room. It was hot. The temperature was consistently at 74 degrees which was uncomfortable when you're in New Orleans. However, I will stay there again because overall the hotel is great. Beautiful and clean rooms, great live music each night at the bar. and a good staff. I would not recommend poolside rooms, or rooms on the top floor or breakfast. They should serve real eggs and potatoes instead fake eggs and frozen potato bites. It's New Orleans, we're expecting much better food!"
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