"I always enjoy my stays at the Jasper, and it was wonderful to return. The hotel continues to be a place I look forward to visiting. However, I do have some feedback regarding my recent experience at Rosewild.
On a quiet Sunday evening, we entered the restaurant and saw a sign directing guests to seat themselves, so we did. Shortly afterward, a hostess/server approached us, questioned whether someone had seated us, and informed us that the table we had chosen was reserved. We were then relocated to a rather cold corner of the restaurant.
Not long after, another party was seated beside us. They had been moving throughout the restaurant taking photos, and once seated, began using their phone on speaker at a volume that made it nearly impossible to have a conversation with my dinner companion.
After they left, I politely mentioned the disruption to our server, who explained that staff are not allowed to ask guests to lower the volume on their phones. If that is indeed the policy, I would strongly encourage management to reconsider it. Guests should be able to enjoy their meals and conversations without competing with someone else’s speakerphone.
What made the experience particularly frustrating was that the table we had originally selected remained unoccupied throughout our visit.
I understand that restaurants have seating arrangements and that staff must navigate different guest behaviors. However, hospitality is also about creating a comfortable and welcoming atmosphere."
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