2/10
Upon arrival the door to the Laundry/maintenance room was open laundry on floor and dirty looking. Not a good 1st impression. The attendant at the front desk seemed unengaged, like he didn't want to be there. He didn't ask how many keycards we needed. The wifi password on the keycard jacket was not legible.
The AC remote didn't work had to climb on a chair to turn on.
Mulitple window screens were cut or ripped.
We had to ask for an additional bath towel, only 2 were supplied.
The shampoo/condition and body wash dispensers were empty or not working.
The room used for breakfast was absolutely disgustingly dirty. The counters, floor and garbage can lid looked as if they hadn't been cleaned in a long time, this was only 30 min. Into breakfast.
Breakfast offered, was very limited to 2 cereals, yogurt, oranges & waffles, which the dispenser wasn't working or the mix was still frozen. In fact my husband was so disgusted by the uncleaniness of the breakfast area he left without finishing eating.
I made 3 trips to the front desk and had to call for an attendant each time. Even to check out nobody was available even after ringing the bell.
Extremely disappointed with this facilities lack of attention to the simple things like appearance, cleanliness & customer service.
It appears the facility had gone thru some type of remodeling but attention to the details and craftsmenship was totally ignored and missed.
Kathy
Menginap 1 malam pada bulan Juli 2025
