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Our room was quite far from the lobby….down 3 hallways. Only working ice machine was up one floor and down two hallways. Carpet in room was fairly dirty and makeup mirror was so loose of couldn’t be used. Linens and all else was clean. Free breakfast was good.
Norma
Stayed 1 night in May 2024
Response from FC on 21 May 2024
Hello, We are pleased to enjoy you found our hotel clean and that the breakfast met your expectations. We are really booked up for the first half of the year and our inventory is really limited for a "close to the lobby" room request. We apologize for that.Please reply through this portal with your room number. We'll make sure everything is taken care of.We hope to see you on your next visit to ELP.
Hello Leonardo, I appreciate your feedback on our rooms. Can I have a reservation number so that I can look into this?Do you happen to know the name of the person that helped you through your stay? I apologize for any inconveniences this might have caused.We hope you give us another opportunity to redeem this last stayThanks in advance!
6/10 Okay
Juan
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our first impression as we checked in was how "old" the reception area looked. No matter how much you clean, the carpets, the wallpaper coming off, furniture all beat up, this place needs a lot of TLC.
Juan
Stayed 3 nights in Apr 2024
Response from FC on 21 May 2024
Does TLC mean Tender Love and Care? We love our Hotel Juan!We take good care of it.But, thanks for the feedbackHave a great day!
6/10 Okay
Gale
Travelled with group
20 Apr 2024
Very unfriendly front desk staff
Gale
Stayed 1 night in Apr 2024
Response from FC on 21 May 2024
Hello Gale,I apologize for the experience with our front desk.Can you elaborate the situation that you encountered? Please let me know how can we improve our front desk experience. Thank you!
2/10 Terrible
Gerardo
18 Apr 2024
Liked: Property conditions & facilities
Very friendly staff wonderful. Only thing bathroom could use a little upgrade
Gerardo
Stayed 2 nights in Apr 2024
Response from FC on 21 May 2024
Thank you for your feedback on our Staff.
8/10 Good
Lorenzo
15 Apr 2024
Lorenzo
Stayed 1 night in Apr 2024
Response from FC on 21 May 2024
Thank you Lorenzo!
6/10 Okay
Ric
12 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in dire need of refurbishment. Everything is old. I had a non-functional refrigerator/freezer, broken lamp, and worn out furniture in the room. With some TLC it could be a wonderful place to stay.
It has a very comfy bed and a nice shower! The breakfast the serve is nice quality too. Very friendly staff. A few of thw security doors 6 not work and anyone could walk in.
Amber
Stayed 3 nights in Apr 2024
8/10 Good
Alea
8 Apr 2024
Front desk staff was very nice and professional. Housekeeping staff repeatedly knocked on my door in the morning, before checkout time. Some knocks were quiet and difficult to hear, with no time to respond before they started to open rhe door.
There was mold on the bathroom wall. The toilet paper holder was falling off the wall. The bathroom sink was clogged and cracked. The mirror on the wall was falling off. It was not updated. It was very old and our sliding glass door would not lock, so no, I will never stay there again. The whole suite was very dark you had to open the curtains to get enough light and at night it was very dark lighting is needs to be updated.
For a Wyndham, the property was tired. Pool was dirty for entire 5 days we were there. One of the sliding doors did not lock. Mattress comfortable. Breakfast ok. Twice key card demagnetized, both at same time. Told that happens at all hotels.
Quick check in, rooms are out dated, my light in the bathroom stopped working at night did not turn back on in the morning. Overall I paid a good price for the night.
The petson working the front desk at 3am on 2/24/24 has a horrible attitude and doesnt know the first thing about customer service and appropriate interaction with guests. Very rude and cones off as a smart ass.