Exterior

Reviews of Holiday Inn El Paso West - Sunland Park, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Emanuel, Glen Mills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good location. Gym and pool are very nice. The lighting in the room is mediocre.
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Emanuel, thank you for your positive feedback about Holiday Inn El Paso West – Sunland Park. We're pleased you enjoyed the gym, pool, and our team members. We appreciate your comment about the room lighting and will take it into consideration. We're looking forward to welcoming you back.

4/10 Poor

randy, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didnt like the the pool wasnt really sanitary. The day we were leaving we decided to hope in the pool but on part of the pool was clear and the other side of the pool looked really dirty. And also the smoke detector low battery alarm went off we didnt get a good last night sleep. But all in all it was a good place to stay.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Randy,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered with the pool and the smoke detector during your stay. Your comments are important to us, and they will be shared with our team to ensure these matters are addressed. It is good to know you found the overall experience satisfactory. We hope to have the opportunity to provide you with a more enjoyable visit in the future.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was open and clean. The room was clean and pleasant. We really enjoyed our stay and will come back again.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Sandra, it's wonderful to hear that you had an enjoyable stay at the Holiday Inn El Paso West – Sunland Park. We're thrilled that you appreciated the cleanliness of our pool and rooms. We truly look forward to welcoming you back for another pleasant visit.

10/10 Excellent

Carlos, bloomfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch from the front desk to the servers during breakfast. Super friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Carlos, it's delightful to hear about your positive experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate you acknowledging our team members' hospitality at the front desk and during breakfast. Their efforts to provide a friendly and accommodating environment evidently succeeded. Looking forward to making your next stay just as enjoyable.

2/10 Terrible

Tanwie, Spring

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 5 May 2024
We appreciate the feedback, Tanwie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Kayla

Travelled with family
Beds were so comfortable and our kids had alot of fun at the pool
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Kayla, it's pleasing to hear that you found your stay at Holiday Inn El Paso West – Sunland Park to your liking! We're glad to know both the comfort of our beds and the enjoyment of our pool added to the fun for your family. We look forward to welcoming you and your family back in the near future for another memorable stay.

4/10 Poor

Marisol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ac partially worked.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Marisol, we regret to hear about the inconveniences with the cooling unit in your room. It's our priority that every guest has a comfortable stay, and we take your feedback seriously. We have ensured our maintenance team are aware and will address this. Your feedback helps us continuously improve. Thanks for sharing.

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the dirtiest air conditioners I have ever witnessed. The room was hot, dark and dirty. I left immediately and I was given a refund.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Scott, we're grateful for your feedback. It is regrettable to hear about the condition of your room, including the issue with the air conditioner. Please know that we accommodate refund requests with the priority of guest satisfaction in mind. We have taken note of your comments and we assure you that measures are being taken to address your concerns. Your review is instrumental in helping us improve our service.

10/10 Excellent

Manuel Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very quite and rooms independent of other rooms. the room needs maintenance and renovation.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Apr 2024
Manuel Rogelio, it's pleasing to hear you appreciated the quietness and relaxed atmosphere at the Holiday Inn El Paso West – Sunland Park. In regards to your comment about room improvements, we continuously aim to provide quality accommodations. Your feedback will be taken into account as we constantly strive to enhance our guest's stay. We hope to welcome you back again, aiming to exceed your expectations the next time around.

4/10 Poor

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
Ironing table was dirty and disgusting .. the rooms are outdated and kinda creepy. No elevator had to lug my heavy suitcase up the stairs stopped and asked a female employee where to find building 6 she just pointed didn’t say a word emergency exit gate was broken and left open serious safety issue the toilet seat was disgusting yellow and old .. found some critters in the shower
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Michelle, we regret to hear about the inconveniences you encountered during your stay. It appears there were multiple aspects of your visit that did not meet your expectations, including the condition of our amenities and the level of service received. It is certainly not our intention to make your experience feel uneasy. Our goal is to provide a refreshing sanctuary for all guests. When it comes to issues related to cleanliness and maintenance, we take them very seriously and we will share your feedback with our team members. Your insight will help guide improvements for our property. We sincerely hope you give us another opportunity to deliver a much better experience in the future.

10/10 Excellent

Gloria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the great rating, Gloria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Raul

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Raul, thank you for taking the time to recognize the cleanliness at Holiday Inn El Paso West - Sunland Park. Our dedicated team members work hard to maintain high standards. We're looking forward to welcoming you back soon.

8/10 Good

CLAUDIA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Claudia, thank you for staying at the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We're glad to know that your experience was positive and we always aim to improve our services. Your feedback is valuable and we look forward to seeing you on your next visit.

10/10 Excellent

Philip

Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Philip, it's great to hear that you've had an enjoyable experience at the Holiday Inn El Paso West - Sunland Park. We aim to deliver the best services possible and it seems we hit the mark with you. We look forward to hosting you again on your next visit to El Paso. Thank you for being a valued guest.

10/10 Excellent

Michelle, Sedona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a good location that is just not designed well. The pool is cramped and plain; the area has a men’s bar (popular for the waitresses, named Twin Peaks), no other restaurants to speak of. On site restaurant is good. We were entertained by a work crew at the bar.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Michelle, it's splendid to hear your appreciation for Holiday Inn El Paso West – Sunland Park's prime location and onsite dining. We're delighted you enjoyed the lively atmosphere. As for your suggestions about the layout and area amenities, we appreciate the feedback and continue to strive for improvements that enhance our guest experience. We hope to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Thank you for the excellent rating, James!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy little setup with small clusters of rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Jason, thank you so much for your complimentary remarks. We're delighted that you appreciated the charming design and intimate ambiance at Holiday Inn El Paso West – Sunland Park. We hope this made your stay enjoyable and we look forward to welcoming you back in the future.

8/10 Good

James

Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Apr 2024
James, the team at Holiday Inn El Paso West – Sunland Park is thrilled to hear that you had a positive stay with us. We hope to welcome you back in the near future. Thank you for choosing us for your stay in El Paso.

6/10 Okay

Luis Fernando diaz

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
We appreciate the feedback, Luis.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay 5 stars
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the amazing rating, Henry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel!

8/10 Good

Anthony

Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Apr 2024
Thanks for the 4/5 rating, Anthony!We're thrilled you enjoyed your time at Holiday Inn El Paso West – Sunland Park, an IHG Hotel so much! We look forward to sharing an even better experience with you soon.

6/10 Okay

Maria

Travelled with family
The only complaint I have is my room was not clean. The carpets had major stains, the headboards had thick dust, the shower curtain was stained. I had to ask front desk to change it. Staff was polite and helpful.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Maria, it's regrettable to hear you encountered cleanliness issues during your stay. We take great pride in our maintenance standards, so hearing this is concerning. Your feedback is much appreciated and will be shared with our team to ensure necessary improvements. It's heartening, though, that our team members were polite and helpful. Should you give us another chance, we aim to provide you with the flawless stay you deserve.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Christina, thank you for your positive rating of Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We're thrilled you enjoyed your stay, and we hope to welcome you back for an even better experience next time.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Grant, thank you for your succinct positive feedback. It's fantastic to learn your experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, was thumbs-up worthy! We can't wait to welcome you back for another great stay.

10/10 Excellent

Kaustubh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike most other holiday inns, which his property is a little spread out but once you get oriented, it’s easy. The front desk staff is amazing and the best part was Matthew at the bar!! Ask him for a smoked old fashioned!! Would highly recommend this hotel for a short or long stay with or without family.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Kaustubh, we're thrilled to know you appreciated Holiday Inn El Paso West – Sunland Park's unique layout and found it easy to navigate. Our front desk team and bartenders, such as Matthew, indeed strive to provide an exceptional experience. We're glad you enjoyed your smoked old-fashioned! We sincerely appreciate your high recommendation and can't wait to welcome you back, whether your stay is short or long, and with or without family. We're confident we'll meet your expectations each time.

4/10 Poor

Lila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Los cuartos olían a cigarro
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Lila, lamentamos saber tu experiencia con respecto al olor en tu habitación. Nos esforzamos por mantener un ambiente cómodo para todos nuestros huéspedes y tomamos en serio sus comentarios para evitar este tipo de problemas en el futuro. Esperamos que considere brindarnos otra oportunidad para brindarle una mejor estadía.

8/10 Good

Roger, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities
Gated access from parking to cabana and room. Didn’t like that the room door was not sealed so wind could blow in.
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Roger, it's refreshing to hear that you found our secure parking to your liking at the Holiday Inn El Paso West – Sunland Park. Your comfort is our priority and we regret to hear of your experience with the room door, this will indeed be evaluated. We invite you to join us again for a seamless stay.

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Kevin, thank you for choosing to stay at the Holiday Inn El Paso West - Sunland Park. We truly appreciate your rating and are delighted that you had an overall positive experience. We welcome any specific feedback next time, as it helps us continually improve. Looking forward to hosting you again in the future.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Mayra, thank you for choosing to stay at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's rewarding to know you've appreciated your experience with us. We're looking forward to welcoming you back for another wonderful stay.

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again. Just didn’t like that we got a smoking room and it reeked.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Ryan, it's delightful to know that you would consider staying at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, once again. We sincerely appreciate your feedback about room preferences. We always strive to accommodate our guests' needs and make improvements where necessary. Your next stay will indeed be better.

2/10 Terrible

Graciela

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Graciela, it seems you didn't have the best experience at our hotel, which is disappointing to hear. We would greatly appreciate any specific feedback you could provide, so we have an opportunity to address it. We're devoted to enhancing our guests' stays and we hope to better your view in the future.

8/10 Good

Manuel Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, seguro. Le falta mantenimiento, aunque estaban pintando los estacionamientos lo cual se dificultó el encontrar lugar para el automóvil. Una de las cortinas estaba rota y faltaron todos los ganchos para colgar la ropa (lo reportamos y los llevaron de inmediato). Las maquinas de refrescos y las de hielo, no funcionan. Me he quedado varias veces en esta hotel y siempre había estado todo en perfecto estado. Creeo que posiblemente lo tienen en periodo de mantenimiento y renovacion
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Manuel, es maravilloso leer que valoras la comodidad y seguridad que brinda nuestro hotel. Tomamos nota de sus valiosas observaciones sobre las áreas de mantenimiento y apreciamos su comprensión mientras trabajamos en las mejoras. Nos alegra saber que se tomaron medidas inmediatas cuando informó sobre las perchas faltantes. Realmente apreciamos sus estadías repetidas y esperamos que note una mejora en su próxima visita, ya que nos esforzamos continuamente por garantizar el más alto nivel de satisfacción de los huéspedes.

2/10 Terrible

Maricruz

Liked: Staff & service, property conditions & facilities
Loved the place nice and quiet clean the bed very comfortable The only down fault was the bugs in the room crawling on the walls couldn’t help thinking it crawling in my ears wild sleeping
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Maricruz, we appreciate you taking the time to share your feedback. It pleases us to hear that you appreciated the cleanliness and calm environment of the property, along with our comfortable beds. Nonetheless, we deeply regret to learn about the concern you mentioned. Rest assured such incidents are uncommon and we intend to do everything possible to rectify the situation. We hope you'll give us another chance to provide a much more enjoyable stay in the future.

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE SHOWER WAS TERRIBLE, WATER DID NOT DRAIN PROPERLY, THE TOILET DID NOT FLUSH PROPERLY, THE REFRIGERATOR FROZE ALL MY DRINKS. THE VAR WAS TERRIBLE, NO BEER ON TAP, NO SODA WATER, NO CRANBERRY JUICE. OVER ALL IT WAS NOT A GOOD STAY FOR THE PRICE.
Response from Customer Service on 1 Mar 2024
Jorge, we regret to note that your recent experience didn't meet expectations. Understanding the issues regarding the facilities, we assure you that they're not characteristic of the usual standards our guests expect. It seems there were certain limitations in our bar selection during your stay, we appreciate you mentioning this; it will aid us in our continuous improvements. Despite these points, we earnestly hope to have the chance to make a stronger impression in the future.

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with easy access to shopping centers and food.
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Monserrat, it's wonderful to hear that you found your room at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel, to be comfortable and appreciated our convenient location. We hope to welcome you back soon!

6/10 Okay

Lisa

Travelled with partner
Property is showing its age. Carpet was stained and dirty. Bathroom is tiny and room small. Bed was clean and comfortable. No interior hallways. No free breakfast.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Lisa, thank you for sharing your experiences after your stay with us. It’s unfortunate to hear your perception of our accommodation, specifically your comments about room size and certain aspects of cleanliness. Your comfort is our priority, and your feedback is crucial in helping us improve our services. We're, however, glad to note that you appreciated the cleanliness and comfort of our beds. While we don't provide free breakfast, we strive to offer a great value for our dining options. Thank you again for bringing these matters to our attention. We hope for another opportunity to offer a more satisfying experience.

2/10 Terrible

Francesca

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate the feedback, Francesca.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value, comfortable bed
We enjoyed our stay. Bed was very comfortable. Shower was clean but very light water pressure. Breakfast was ok. Nothing special. Coffee was good. Staff was very friendly. Rooms and buidling could use updating. Good value.
Stayed 3 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Danielle, it's wonderful to hear that you had an enjoyable experience at Holiday Inn El Paso West – Sunland Park. We're pleased our cozy bed and clean shower, alongside our affable team members, contributed to your stay. We appreciate your comment about the building, as we constantly strive to enhance our facilities. Rest assured your input about the breakfast and water pressure scenarios will be considered. Delighted that you found our hotel to be a good value. We hope to welcome you back soon for an even more pleasing stay in the future.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues professional staff
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Donna, thank you for sharing your positive experience at the Holiday Inn El Paso West – Sunland Park. It's heartening to hear that our team's professionalism made your stay seamless and enjoyable. We're looking forward to your next visit.

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We liked the place it’s nice and clean but the personal need to be friendly there with there long face and not friendly at all
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Manuel, addressing your experience, it's regrettable that the friendliness of our team members did not meet your expectations. We're pleased to hear you found the premises to be tidy and pleasing. We value and take your feedback to heart as it helps us enhance our guest experience. We hope to welcome you back, aiming to exceed your expectations in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under renovation during my stay.
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Feb 2024
Robert, thank you for taking the time to review your stay at the Holiday Inn El Paso West – Sunland Park. While it's true, improvements are currently being made, we're still committed to providing our guests with the best possible experience. We hope to have the opportunity to welcome you back once these enhancements have been completed.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean comfortable and quiet
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Elizabeth, thank you for your positive remarks! We're thrilled to hear that you enjoyed the tranquil ambience and comfort at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. Cleanliness is indeed one of our top priorities. We can't wait to welcome you back in the future. Safe travels!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Changed a bit since I stayed last time over 20 years ago.
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Kyle, it's wonderful to hear you had the opportunity to revisit Holiday Inn El Paso West – Sunland Park after all these years and noticed some of the enhancements we've made. We strive to consistently improve and update our hotel for guests like you. We're looking forward to having you back in the future, perhaps sooner than another 20 years.

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Rossana, thank you for choosing Holiday Inn El Paso West – Sunland Park for your stay and for taking the time to share your rating. We're thrilled you enjoyed your experience and we look forward to welcoming you back in the future. Safe travels until then.

10/10 Excellent

Mario

Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thanks for the perfect rating, Mario!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn El Paso West – Sunland Park, an IHG Hotel.Have a wonderful day!

6/10 Okay

Luz, Somerset

I felt unsafe. The rooms are inconveniently located and rooms are older
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Luz, thank you for sharing your experience. Safety is of paramount importance to us, therefore, we are saddened to hear there were concerns during your stay. We apologize if the layout of our hotel was not to your liking and if the style of the rooms did not meet your expectations. We continuously strive for better and will reevaluate our settings to ensure guest comfort and satisfaction. Your feedback is appreciated and essential in helping us improve.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the 10/10 rating, Leslie!It's excellent you enjoyed your time at Holiday Inn El Paso West – Sunland Park, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Ivon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with the hotel, was super dirty and nasty
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
We appreciate you taking the time to leave us this feedback, Ivon.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 Okay

Mary C

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Mary, your feedback is greatly appreciated, even if it's just a rating. If you have any specific suggestions for improvements or any particular experiences you've had with the facilities or service at our hotel, we'd love to hear about them. Thank you for your time and we do hope to have the opportunity to serve you better in the future.

10/10 Excellent

RAMIRO

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ramiro, thank you for choosing Holiday Inn El Paso West – Sunland Park for your stay. Your five-star rating speaks volumes about your enjoyable time with us. We hope to welcome you again during your next visit to the area. Safe travels.