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We enjoyed the friendly staff, especially Andrea and the recommendations the staff gave us for eating out. Breakfast was very good with fresh waffles on tap, which my daughter enjoyed! And nothing was too much trouble. Family room which consisted of 2 x Queen size beds was huge in comparison to other hotels with coffee/tea facilities (being British you have to have tea facilities) plus microwave and fridge. Plenty of white towels and nice quality which is always a positive especially when girls...

We were greeted with a smile and lots of energy for a Bills game day experience, most staff had their jerseys on and were really excitable for the game. We couldn’t have been made more welcome!

This hotel was a one night stop-over before heading for Niagara Falls. Would have scored higher because the hotel was fine, and we had no problems at all. When we stayed they were going through a refurbishment as it had just been taken over by one of the larger chains, marriott or something similar. The staff was pleasant and helpful and we had a very good breakfast which is perfect when you need to get on the road after your stay.

The hotel was great the staff were friendly and courteous. We had a slight problem to start with, with a noisy air conditioning unit outside our window, but when we advised the duty manager the next day they immediately moved us to a quieter room. Breakfast was very good with an extensive choice. We would certainly book this Hotel again.

Friendly host. The hotel is a bit dated, but room was spacious and clean. The location is very good. The host is very helpful and friendly. Will definitely consider for next trip.