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"the pool was closed"

"Great hotel "

"It is advertised with two restaurants, one a cafeteria. After a long hard drive from Santander to Badajoz. On arriving my partner tried to check is both in having to compete two ridiculously long forms, never having to do so before. I was seated as l am disabled they needed my signature. On here return to the desk, the clerk dicided to check in a goup of six. NOT impressed. On asking what time the restaurant was serving dinner the answer was it's closed. No expliction or apology. Use the cafeteria only to find it was in the adjoining service station. Again NOT impressed. At breakfast there was a container for hot food in which Nothing appeared in the 45 minutes we were there poor selection with over ripe bananas on disply. "

"Free parking and easy access to city center. Staff were friendly. Only complaint is no tea or coffee in room. Or compliment water. "

"Have you ever checked into a hotel and been made to feel that you were an inconvenience? That you were interrupting someone? That you were being looked down at by someone who thought they were superior? I was fortunate in my work and now in my retirement to have traveled the world for 30 years averaging about 250 nights of travel per year. Never, ever, have I been “greeted” with such rudeness and arrogance. We were demeaned and considered leaving after our miserable experience at check in but resolved to stay and put this rudeness behind us. The next morning I was outside taking some photos and the owners Dobermans starting barking furiously. No problem — until the owner opened the door and one of the dogs came racing toward me only to screech to a halt when I screamed at the dog. The property is very nice but it is not a hotel. It is a ten room bed and breakfast. During our stay we conducted a search of reviews for this property on multiple websites. Unfortunately, we were not surprised to see a lot of bad reviews due to the rudeness and arrogance. Had we read the reviews first, we likely would have stayed somewhere else. "

"The staff was exceptionally nice and helpful and our room was lovely. "