"Arrived 05/15/26 at 7pm, went in to the office to check in and immediately could not breathe due to the amount of incense in the office. May have us the key, we immediately noticed it looked nothing like the pictures on Hotel.com. Took our stuff to the cottage and looked at the pool (there were only 2 chairs and the pool was cloudy and dirty). We brought food to grill out as it was advertised there was a grill. No grill, all we could find was a random broken treadmill sitting outside the cottage. We left to get food, when we came back at 9pm, we realized there was only 1 lamp in the room and 1 working light bulb in the ceiling light. The bed was broken and severely sunken in, could not sit on the couch as it had metal coming out of it, the toilet wouldn’t flush, the shower was moldy and dirty, the bolt lock did not work on the door, and we noticed a creepy trailer that was butted up to the bedroom windows. At this point, we didn’t feel safe or comfortable staying here so we left. I contacted Hotels.com the next day and was told I had to go through Grove City Motel to get a refund. Hotels.com contacted them and was told the manager was not there and they could not approve a refund. The manager has not returned any phone calls or emails. This is a scam and Hotels.com should also be responsible for not verifying a place before advertising them."
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