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"We had two issues with this hotel stay. One is that the Expedia title for the property is ”Stay in National Park Village”. The property is actually 3 km away from National Park Village on a Main road with a lot of traffic. If you rent the top room with the balcony you overlook this busy road. It was not as peaceful as expected. National Park Village is a misnomer also as it is not in the park but at the access point to enter the park. It’s a further 14 minute drive to get to the parks visitor center from “National Park Village” Aside from the misunderstanding about the location the bed we had was so firm as to be uncomfortable, the shower in the room was very small. The continental breakfast was a positive."

"Very well-maintained room, spotlessly clean and tidy. Staff very efficient and friendly. Great location Great value for money"

"Very friendly staff"

"I was disappointed there were no plates or cutlery in the room, but I guess that I got what I paid for. The heater was OK on the first day, but it wouldn’t operate on the second day. Otherwise the room was fine and the shower was great. "

"Good location, especially for the Teranaki Falls walk, but also for Tongoriro Crossing (20 minutes drive to the trail head). The staff was friendly. The room was clean and as-described. The property is a little old/dated. Also, the hot tub is only available 3pm to 8pm and you need to reserve a 30-minute slot (on the plus side you get the hot tub to yourself for the 30 minute slot, and the clean it fully every day). "

"Everything was ok and Plateau Lodge is one of the best we have stayed for our hiking trips. The only little problem is just photo displayed when I booked. It shows a nice outdoor bath tub, so I expected the room I booked looks like this. However, that is indeed for another room type."

"The only thing i would change would be the cleanliness of the kitchen . I would give the kitchen a 1&half star for that. It did have lots of utensils and pots and pans ect . If i didn't need to us the kitchen i would stay again "

"Clean and all required services "

"Great location, convenient to outdoor activities"