Family Room | In-room safe, desk, blackout curtains, soundproofing
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Reviews of Hotel Insitu Eurotel Andorra

3 out of 5
Hotel Insitu Eurotel Andorra
Avda. Fiter i Rosell , 51, Escaldes-Engordany, Andorra

Reviews

8.2

Very good

Rating 10 - Excellent. 106 out of 271 reviews" "
Rating 8 - Good. 94 out of 271 reviews" "
Rating 6 - Okay. 54 out of 271 reviews" "
Rating 4 - Poor. 11 out of 271 reviews" "
Rating 2 - Terrible. 6 out of 271 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Nice hotel, very comfortable close enough of city everything, no air conditioning for summer may be an issue, room was big and staff super friendly
Stayed 2 nights in Feb 2024
Response from Insitu Eurotel on 27 Feb 2024
Dear Mr. Marcelo,Thank you so much for your feedback regarding your stay. We're glad to hear that you enjoyed your stay.Hopefully we will get to see you come back again soon.kind regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stay for a Trip to Grandvalira
A basic & clean hotel near centre, Bed is comfy. But the breakfast (12€ per person) is too disappointed. At this price, I can get for a lunch or add little bit more to get dinner. I expect to see a good range of breakfast but there is only little choice. Plenty of cafeteria out there, you better eat your breakfast outside. Overall, I am happy with the location. Easy to take bus to go to Grandvalira or town.
Stayed 4 nights in Feb 2024
Response from Insitu Eurotel on 27 Feb 2024
Dear Client,Thank you for writing your review, we appreciate your feedback.We hope to see you again soon.Kind Regards,

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent budget option
Decent hotel. Within walking distance of the town centre but up a hill. Friendly staff. Comfortable beds. Its not super luxurious and there was an issue with door locks. All in all not bad for a budget option.
Stayed 1 night in Jan 2024
Response from Insitu Eurotel on 5 Feb 2024
Dear Mr. James,Thank you for writing your review, we appreciate your feedback.Kind Regards,

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Insitu Eurotel on 29 Jan 2024
Apreciado Alexis,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

2/10 Terrible

johanna

Stayed 1 night in Dec 2023
Response from Insitu Eurotel on 9 Jan 2024
Apreciada Johanna,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Supriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room and bathroom. Very comfortable. A nice addition would be to have a kettle in the room.
Stayed 1 night in Dec 2023
Response from Insitu Eurotel on 11 Dec 2023
Dear Supriya,Thank you for sharing your experience with us.Receive a cordial greeting,

10/10 Excellent

Jarmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from Insitu Eurotel on 29 Nov 2023
Dear Client,Thank you for staying at the establishment.Receive a cordial greeting,

10/10 Excellent

Janis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Insitu Eurotel on 3 Nov 2023
Estimada Janis,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Mihai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Insitu Eurotel on 27 Sep 2023
Apreciado Cliente,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Felipe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel staff were super friendly
Stayed 1 night in Jul 2023
Response from Insitu Eurotel on 10 Aug 2023
Dear Mr. Felipe,Thank you for staying at the property.Receive a cordial greeting,

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Insitu Eurotel on 10 Aug 2023
Apreciado Sr. Antonio,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. staff were so nice Well located Great view Great price
Stayed 1 night in Jul 2023
Response from Insitu Eurotel on 3 Aug 2023
Dear Mr. Felipe,Thank you for sharing your very favorable experience about your stay. Best regards,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms nice terrace views, short walk to shops and restaurants.
Stayed 1 night in Jun 2023
Response from Pier on 2 Jul 2023
Dear Michael,Thank you for your comments.They are very important to improve our products and services.We are pleased to know that you enjoyed your stay at our hotel.See you soon !!!Sincerely,

10/10 Excellent

Riaz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 2 nights for a very reasonable price and am very happy with my experience. Staff was eager to help with any question I had and also very friendly. The beds were comfortable and the location is great. I would definitely stay here again)
Stayed 2 nights in May 2023
Response from Insitu Eurotel on 24 May 2023
Dear Mr. Riaz,Thank you for staying. We are glad to hear that your stay has been successful.Receive a cordial greeting,

10/10 Excellent

Guy

Stayed 2 nights in May 2023
Response from Insitu Eurotel on 22 May 2023
Apreciado Sr. Guy,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View of the back of the building is natural scenery view of mountains and creeks, very unique
Stayed 2 nights in Mar 2023
Response from Insitu Eurotel on 27 Mar 2023
Dear Mr. Ying,Thank you for staying at the hotel and expressing your experience with us.Receive a cordial greeting,

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Insitu Eurotel on 20 Mar 2023
Apreciada Sra. Ilona,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet hotel,
Stayed 1 night in Jun 2022
Response from Insitu Eurotel on 15 Jun 2022
Dear Customer, Thank you for staying at the property. Receive a cordial greeting,

6/10 Okay

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Lauren

Liked: Cleanliness, room comfort
It's a hotel room, not much else
Aside from the pretty nice view from the balcony room, the room was pretty unremarkable. Small and spartan. Corridors are oddly dark. Paid parking was full, spent some time driving around til we found parking for 10 euro up the hill.
Stayed 1 night in Mar 2022
Response from Insitu Eurotel on 23 Mar 2022
Thank you for your review. We are pleased to know that you enjoyed the terrace of your room. We take note of your comments in order to improve the aspects you mention.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok
It was ok. The expectations was higher then the reality of the hotel: poor reception, poor cleaning; however very expensive room.
Stayed 1 night in Aug 2019
Response from Silken Insitu Eurotel on 2 Sep 2019
Estimado Cliente, Gracias por dejar su comentario sobre el alojamiento. Lamentamos que haya tenido una mala experiencia con la recepción y la limpieza, tomamos nota sobre ello. Reciba un cordial saludo,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019
Response from Pierre on 30 Apr 2019
Apreciado Cliente, Ante todo le queremos agradecer su tiempo a la hora de valorar su experiencia en nuestro establecimiento. Su opinión nos ayuda a mejorar tanto nuestro producto como nuestro servicio. Lamentamos en esta ocasión no haber cumplido con nuestro propósito. En el supuesto de que decida visitarnos de nuevo le rogamos nos lo comunique para poder atenderle personalmente. Atentamente,

6/10 Okay

Calvin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Silken Insitu Eurotel on 27 Sep 2018
Estimado Sr. Calvin, Gracias por alojarse con nosotros, nos alegra saber que haya dedicado su tiempo en puntuarnos. Reciba un cordial saludo,

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay but get a receipt
This place is a nice place to stay. There breakfast buffet is very good. Has eggs and bacon other good stuff even had wine. The only issue I had was at checkout. I made sure to pay for my breakfast ever morning. But on checkout they claimed I didn't pay on 1 of the mornings. So I paid them again. I suggest if you stay here to get a receipt every morning.
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Dear customer, We are glad to know that the hotel has been to your liking. Receive a cordial greeting, Team Silken Insitu Eurotel

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a combi ski/town holiday.
We weren't in the hotel long each day, as it was a ski holiday. Location was in a town with an easy drive to the ski resort. It was a bit quiet, but the rooms were ok, and the lounge was spacious. Importantly breakfast was a great start to the day. The staff were friendly, helpful and knowledgeable.
Dear Guest, Thank you very much for your nice comments. They help us to improve and give to all you all our best. We hope to see you again in our establishment. Yours sincerely,

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Insitu Eurotel on 22 May 2024
Apreciada Tere,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bueno
Stayed 1 night in May 2024
Response from Insitu Eurotel on 7 May 2024
Apreciada Ingrid,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

6/10 Okay

Isabel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El alojamiento sucio, las ventanas estaban negras de suciedad habia hormigas en la habitación.la limpieza era muy excasa y no cambiam las sabanas en toda la semana.
Stayed 7 nights in Mar 2024
Response from Insitu Eurotel on 9 Apr 2024
Estimada Isabel,En primer lugar muchas gracias por escogernos.Lamentamos que su estancia no haya llegado a cumplir sus expectativas, tomamos nota de su comentario y trabajaremos por mejorar estos aspectos.Apreciamos su valoración.Reciba un cordial saludo,

6/10 Okay

maryse

Travelled with family
Liked: Cleanliness, staff & service
Personnels très agréables mais chambres très basiques
Stayed 2 nights in Mar 2024
Response from Insitu Eurotel on 9 Apr 2024
Chère Mme. Maryse,Merci de partager votre expérience avec nous.Veuillez recevoir un salut cordial,

6/10 Okay

Julia

Stayed 2 nights in Apr 2024
Response from Insitu Eurotel on 29 Apr 2024
Apreciada Julia,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

6/10 Okay

Natalia Soledad, Valencia

Travelled with family and small children
Buena predisposición del personal
Stayed 2 nights in Apr 2024
Response from Insitu Eurotel on 9 Apr 2024
Apreciada Natalia Soledad,Gracias por dejar su comentario. Sin ellos no podríamos realizar eficientemente nuestra tarea de mejora continua.Reciba un cordial saludo,

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Insitu Eurotel on 2 Apr 2024
Apreciado Edgar,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

6/10 Okay

Tiffany

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Insitu Eurotel on 2 Apr 2024
Apreciada Tiffany,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

6/10 Okay

Jordi

Liked: Cleanliness, staff & service
Un poco alejado del centro y con pocas alternativas para aparcar
Stayed 2 nights in Mar 2024
Response from Insitu Eurotel on 2 Apr 2024
Apreciado Jordi,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Frrran

Liked: Cleanliness, staff & service, property conditions & facilities
Todo genial
Stayed 1 night in Mar 2024
Response from Insitu Eurotel on 18 Mar 2024
Apreciado Ferran,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2023
Response from Insitu Eurotel on 4 Mar 2024
Apreciado Alfonso,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Brenda Alicia, Juarez

Travelled with family
Liked: Cleanliness, staff & service
El hotel está funcional sin embargo la ducha presentaba fallas.
Stayed 2 nights in Mar 2024
Response from Insitu Eurotel on 4 Mar 2024
Apreciada Brenda Alicia,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo correcto
Muy buena estancia aunque pedimos cama de matrimonio y nos pusieron camas individuales separadas. Pero todo muy bien.
Stayed 2 nights in Feb 2024
Response from Insitu Eurotel on 27 Feb 2024
Apreciado Cliente,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Virginie

Hôtel un peu vieillissant personnel très agréable qui parle français parking 15€ la nuit !! Sûr place il faut réserver a l’avance A 15 minutes du centre ville a pied La tv ne marche pas
Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 27 Feb 2024
Chère Mme. Virginie,Merci de séjourner à l’hôtel.Recevez un salut cordial,

8/10 Good

Alexsander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Insitu Eurotel on 19 Feb 2024
Apreciado Alexsander,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en zona tranquila, a cinco minutos de la calle de tiendas, pasando por La Caldea. Calidad/precio aceptable. Volvería.
Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 19 Feb 2024
Apreciado Rafael,Gracias por compartir su experiencia con nosotros.Reciba un cordial saludo,

4/10 Poor

Gerardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Pier - Front Office- on 17 Feb 2024
Apreciado Sr. Romero,Gracias por indicarnos su puntuación.Con referencia a la misma nos interesaría conocer qué aspectos de nuestro producto y/o servicio no han sido de su agrado.Gracias de antemano.

10/10 Excellent

Alcino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Insitu Eurotel on 19 Feb 2024
Apreciado Alcino,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Laura

Muy limpio y bonito, y cerca del centro
Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 15 Feb 2024
Apreciada Laura,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Núria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo correcto. Solo pernoctamos una noche.
Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 15 Feb 2024
Apreciada Núria,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 15 Feb 2024
Apreciado Jorge,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No esta mal para pasar un fin de semana, cerca de Caldea y a 15 min del centro a pie. El personal muy atento y agradable. El parking privado algo complicado para entrar y salir.
Stayed 1 night in Feb 2024
Response from Insitu Eurotel on 8 Feb 2024
Apreciada Sandra,Gracias por compartir su experiencia sobre su estancia en el hotel.Reciba un cordial saludo,

6/10 Okay

Blad

Travelled with partner
Liked: Staff & service
Atención excelente, tranquilo.limpio
Stayed 2 nights in Feb 2024
Response from Insitu Eurotel on 5 Feb 2024
Apreciado Blad,Gracias por alojarse en el establecimiento.Reciba un cordial saludo,