Exterior

Reviews of Chester Hotel & Conference Center

3 out of 5
Chester Hotel & Conference Center
815 N Pottstown Pike, Building A, Exton, PA

Reviews

6.8
Rating 10 - Excellent. 93 out of 374 reviews" "
Rating 8 - Good. 109 out of 374 reviews" "
Rating 6 - Okay. 66 out of 374 reviews" "
Rating 4 - Poor. 42 out of 374 reviews" "
Rating 2 - Terrible. 64 out of 374 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chester Hotel Management on 22 May 2024
Dear Kathryn,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Chester Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management

6/10 Okay

Eugene

Stayed 1 night in Apr 2024
Response from Chester Hotel Management on 7 May 2024
Dear Eugene,Thank you for leaving us a rating of your stay with us at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Chester Hotel Management

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed blanket reeked of urine and the shower did not work.
Stayed 1 night in Apr 2024
Response from Chester Hotel Management on 16 Apr 2024
Dear Victoria,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of your expectations. We have addressed the issues you mentioned with our housekeeping and maintenance teams to prevent such occurrences in the future. Please accept our heartfelt apologies, and we would appreciate the opportunity to make it right for you on your next visit. Thank you for bringing this to our attention.Regards,Chester Hotel Management

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Chester Hotel Management on 16 Apr 2024
Dear Tanya,Thank you for your kind words! We're delighted to hear that you had a perfect experience during your stay with us. Our team works tirelessly to ensure every guest feels welcomed and comfortable. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another flawless stay in the future!Regards,Chester Hotel Management

4/10 Poor

Tanya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfortable
Stayed 1 night in Apr 2024
Response from Chester Hotel Management on 16 Apr 2024
Dear Tanya,We're delighted to hear that you found your stay comfortable! Providing a cozy and relaxing experience is our top priority. Our team works tirelessly to ensure every guest feels at home. Should you have any specific feedback or suggestions for improvement, please don't hesitate to share. We're committed to continuously enhancing our services to exceed your expectations. Looking forward to welcoming you back for another comfortable stay soon!Regards,Chester Hotel Management

10/10 Excellent

Gamal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Chester Hotel Management on 21 Mar 2024
Dear Gamal,Thank you for a Perfect Score Rating on your stay at Chester Hotel & Conference Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Regards,Chester Hotel Management

8/10 Good

Khamseng

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Chester Hotel Management on 21 Mar 2024
Dear Khamseng,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Chester Hotel Management

8/10 Good

Sunil

Travelled with family
Liked: Staff & service
Good for the price paid.
Stayed 1 night in Feb 2024
Response from Chester Hotel Management on 5 Mar 2024
Dear Sunil,We're delighted to hear you found value in your stay with us! Providing quality accommodations at a reasonable price is our priority. We continuously strive to offer exceptional service and amenities to ensure our guests have a comfortable experience. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!Regards,Chester Hotel Management

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at check was so pleasant and smiling. The room was clear and mostly quiet. Great place. Close to all major route. Easy to navigate around.
Stayed 1 night in Feb 2024
Response from Chester Hotel Management on 27 Feb 2024
Dear Connie,Thank you for sharing your experience! We're thrilled to hear that you enjoyed our friendly check-in service and the cleanliness of your room. We strive to provide a peaceful environment for our guests and are delighted that you found it quiet. Being conveniently located near major routes is a plus, making it easier for guests to explore the area. We appreciate your kind words and look forward to welcoming you back on your next visit!Regards,Chester Hotel Management

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is great, clean and well maintained
Stayed 1 night in Feb 2024
Response from Chester Hotel Management on 20 Feb 2024
Dear Arnold,We're thrilled to hear you enjoyed your stay with us! Maintaining cleanliness and ensuring our guests' comfort are our top priorities. We're delighted that you found your room to be great and well-maintained. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another enjoyable experience. Thank you for choosing our hotel!Regards,Chester Hotel Management

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Nov 2023
Response from Chester Hotel Management on 12 Feb 2024
Dear Adam,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We continually strive to provide exceptional service and comfortable accommodations for all our guests. Your satisfaction is our priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable stay in the future.Regards,Chester Hotel Management

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable
Stayed 1 night in Jan 2024
Response from Chester Hotel Management on 30 Jan 2024
Dear Kathryn,We're delighted to hear that you found our beds exceptionally comfortable! Ensuring a restful night's sleep is a top priority for us. Your positive feedback motivates our team to maintain high standards of comfort and service. We appreciate you taking the time to share your experience and look forward to welcoming you back for more cozy stays in the future.Regards,Chester Hotel Management

6/10 Okay

Rebecca

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I got to the hotel around 1am. There was no staff at the counter. I called the hotel, knocked on the door, kept saying hello and each time was louder. There was no one there. It took about 20 minutes until a Winamp appeared from the back. Just to get into the room it took 15 minutes longer. I will not stay there again.
Stayed 2 nights in Jan 2024
Response from Chester Hotel Management on 23 Jan 2024
Dear Rebecca,We deeply apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're addressing the lapse in service immediately. Our team is implementing measures to ensure prompt assistance, especially during late-night arrivals. We understand the importance of a smooth check-in process and will strive to make it seamless for all guests moving forward. Please consider giving us another chance; we're committed to providing a better experience. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Regards,Chester Hotel Management

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are always comfortable
Stayed 1 night in Jan 2024
Response from Chester Hotel Management on 16 Jan 2024
Dear Kathryn,Thank you for highlighting our consistently comfortable beds! We're thrilled to provide a restful haven for our guests. Your comfort is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for more relaxing stays in the future!Regards,Chester Hotel Management

10/10 Excellent

Ginger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Very good for the price I was really surprised
Stayed 1 night in Jan 2024
Response from Chester Hotel Management on 10 Jan 2024
Dear Ginger,Thank you for your encouraging feedback! We're thrilled to have exceeded your expectations with our affordable rates. Our team aims to consistently provide exceptional value and service to all our guests. Your satisfaction motivates us to maintain our standards and ensure a remarkable experience for future visits. We look forward to welcoming you back for another fantastic stay.Regards,Chester Hotel Management

8/10 Good

kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chester Hotel Management on 4 Jan 2024
Dear kathryn,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Chester Hotel Management

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chester Hotel Management on 4 Jan 2024
Dear Lydia,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Chester Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management

4/10 Poor

David, Ranchos de Taos

Travelled with partner
Disliked: Staff & service
used to be a good hotel, but not keeping maintained.
Stayed 3 nights in Dec 2023
Response from Chester Hotel Management on 1 Feb 2024
Dear David,We appreciate your feedback and apologize for any inconvenience. Ensuring a comfortable stay is our priority, and we're actively working on improvements. Your insights are invaluable in helping us enhance our facilities and services. We hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.Regards,Chester Hotel Management

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023
Response from Chester Hotel Management on 1 Feb 2024
Dear Kathryn,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Chester Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management

10/10 Excellent

tiffy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden Jem. Staff is friendly, plenty of places to eat near and far. Rooms are clean, bathrooms too. Pool is the summer is good too. I will highly recommend.
Stayed 1 night in Sep 2023
Response from Chester Hotel Management on 30 Nov 2023
Dear Tiffy,Thank you for your delightful review! We're thrilled to be considered a hidden gem. Our dedicated staff takes pride in providing a friendly experience. It's wonderful to hear that you appreciated our clean rooms, well-maintained bathrooms, and the nearby dining options. Our pool indeed adds to the summer charm. Your recommendation means the world to us. We look forward to welcoming you back for another exceptional stay!Regards,Chester Hotel Management

10/10 Excellent

Kathryn

Travelled with partner
Liked: Amenities, property conditions & facilities
Always clean and comfortable
Stayed 1 night in Nov 2023
Response from Chester Hotel Management on 30 Nov 2023
Dear Kathryn,Thank you for sharing your experience! We're delighted to hear that you found our accommodations consistently clean and comfortable. Maintaining a pristine environment is our priority, ensuring a relaxing stay for all our guests. Your satisfaction motivates us to uphold these standards continuously. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Regards,Chester Hotel Management

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
bed was terrible, dogs barking in the rooms, people getting stoned in the hallways. 3 nights of bad sleep. There are far to many better hotels in the area to ever return here.
Stayed 4 nights in Nov 2023
Response from Chester Hotel Management on 30 Nov 2023
Dear Eric,We deeply apologize for your disappointing experience. Ensuring a restful stay is our priority, and we regret that the bed and noise disturbances fell short of your expectations. We take guest feedback seriously and are actively addressing these concerns to maintain a peaceful environment. Your comfort is important, and we'd love another chance to provide the exceptional stay you deserve. We appreciate your feedback and invite you to reach out directly so we can make amends and restore your trust in our hospitality.Regards,Chester Hotel Management

6/10 Okay

CYNTHIA, PENNSVILLE

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Chester Hotel Management on 22 Nov 2023
Dear CYNTHIA,Thank you for leaving us a rating of your stay with us at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Chester Hotel Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not recommended, but cheap
Rooms were in some state of disrepair (rusty pipes, mildew in the corners of the showers), trash in the hallways, odd scents around (vinegar, smoke, etc). It was in a safe place and I never felt threatened, but I will choose another hotel on my next visit.
Stayed 3 nights in Nov 2023
Response from KJ on 11 Nov 2023
Dear valued Guest,Thank you for sharing your feedback. We apologize for any inconveniences during your stay. We take your concerns seriously and are addressing them promptly. We appreciate your input and hope you'll consider giving us another chance in the future.Best regards,Chester Hotel

10/10 Excellent

Dorinda

Stayed 1 night in Nov 2023
Response from Chester Hotel Management on 30 Nov 2023
Dear Dorinda,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Chester Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 31 Oct 2023
Dear Kathryn,We're delighted to hear that you found our beds comfortable during your stay. Ensuring a restful night's sleep is a top priority for us, and we're pleased that we could meet your expectations in this regard. If there's anything specific that contributed to your comfort, please let us know so we can continue providing an excellent experience for all our guests. We appreciate your feedback and hope to welcome you back for another peaceful night's rest in the future.Regards,Chester Hotel Management

10/10 Excellent

Ahmad

Stayed 2 nights in Oct 2023
Response from KJ on 17 Nov 2023
Dear Ahmad,Thank you so much for taking the time to share your fantastic 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at our hotel.It's always our goal to provide exceptional service and create a memorable experience for our guests, and we're delighted to know that we succeeded in meeting your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering the best possible service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Best regards,Chester Hotel

8/10 Good

Jordan

Liked: Staff & service, property conditions & facilities
Friendly staff. No issues other than a mostly empty soda vending machine.
Stayed 3 nights in Oct 2023
Response from Chester Hotel Management on 26 Oct 2023
Dear Jordan,We appreciate your kind words regarding our friendly staff. We strive to provide excellent service. We apologize for the inconvenience with the soda vending machine, and we'll ensure it's adequately stocked moving forward. Your feedback is valuable, as it helps us make improvements. We're delighted that you didn't encounter any other issues during your stay. Please consider staying with us again; we'd love the opportunity to make your next visit even more enjoyable. Thank you for choosing our hotel for your accommodation needs.Regards,Chester Hotel Management

8/10 Good

Harold P, Ilion

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 26 Oct 2023
Dear Harold P,Thank you for your review! We're delighted to hear that you found our hotel to be easily accessible. We strive to provide convenience and accessibility to all our guests. If you have any suggestions to further enhance your experience or address any potential noise concerns, please don't hesitate to let us know. We're committed to ensuring your stay is as enjoyable as possible. We look forward to hosting you again, and we'll continue to work on providing a comfortable and quiet environment for all our valued guests. Your feedback is greatly appreciated!Regards,Chester Hotel Management

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 17 Oct 2023
Dear Paul,Thank you for staying with us when you visited Chester Hotel & Conference Center. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Chester Hotel & Conference Center!Regards,Chester Hotel Management

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chester Hotel Management on 17 Oct 2023
Dear Joseph,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Chester Hotel & Conference Center.Regards,Chester Hotel Management

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Hotel needs improvements
The rooms not good at all. The room was not cleaned needed to go back to front desk They needed to call housekeeping to clean it however the rooms needed more than cleaning There was rusted everywhere bathroom tub needs to be replaced it had stains and missing all the fixtures in it broken rugs should be replaced old and not very clean. The bed was ok. As I waited for housekeeping there were other customers that came to front desk and also complained about the same issues and ask for their return and left the hotel conditions need to improve in the rooms the registration area is nice but it does not reflect this in their rooms Need major updates
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 14 Oct 2023
Dear Jennifer,We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable in helping us improve our services. We have taken immediate action to address the cleanliness and maintenance issues you raised, with a focus on upgrading our rooms. We're committed to ensuring a comfortable and enjoyable experience for our guests. We appreciate your patience and hope you might consider giving us another chance to provide you with an improved stay that reflects the quality of our registration area. Thank you for bringing this to our attention.Regards,Chester Hotel Management

10/10 Excellent

Deven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Chester Hotel Management on 12 Oct 2023
Dear Deven,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Chester Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are always comfy
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 10 Oct 2023
Dear Kathryn,We're thrilled to hear that you find our beds consistently comfortable! Providing a restful night's sleep is a top priority for us. We take pride in selecting high-quality mattresses and bedding to ensure our guests enjoy a cozy and peaceful stay. Your comfort is our ultimate goal, and we appreciate your feedback. Should you require anything else to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another peaceful night's sleep in the future!Regards,Chester Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2023
Response from Chester Hotel Management on 10 Oct 2023
Dear David,We're delighted to hear that you found our hotel to be a "nice place." Our team works hard to create a comfortable and enjoyable experience for our guests. If you have any specific feedback or suggestions on how we can make your next stay even better, please don't hesitate to share. We're always striving to exceed your expectations and look forward to welcoming you back in the future. Thank you for choosing us for your stay!Regards,Chester Hotel Management

4/10 Poor

promo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chester Hotel Management on 5 Oct 2023
Dear Promo,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay to ensure a better experience for all our guests.Regards,Chester Hotel Management

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
I reserved a king several hours before my approval and when I got there there wasn’t a king available. The hotel is old and needs updating and repairs. My door stuck and you have to slam it shut. The bathroom wallpaper was coming off, and several other things.
Stayed 1 night in Sep 2023
Response from Chester Hotel Management on 26 Sep 2023
Dear Anonymous,We apologize for the inconvenience you experienced during your stay. We understand your frustration with the room type issue and the maintenance issues you encountered. Our team is committed to improving our facilities, and we appreciate your feedback, which will help us address these issues promptly. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay. Your satisfaction is important to us, and we're dedicated to making necessary improvements to enhance our guests' experiences. Thank you for bringing these matters to our attention.Regards,Chester Hotel Management

2/10 Terrible

Sierra

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My room was still dirty. There was trash near the bed almost under it. There was hair in the bathtub, I couldn’t wait to check out
Stayed 1 night in Sep 2023
Response from Chester Hotel Management on 20 Sep 2023
Dear Sierra,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we aim to provide, and we take your feedback seriously. We will address these issues with our housekeeping team to ensure a more thorough and satisfactory cleaning process for our guests. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Sincerely,Chester Hotel Management

2/10 Terrible

Jeffrey

Stayed 1 night in Aug 2023
Response from Chester Hotel Management on 8 Sep 2023
Dear Jeffrey,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management

2/10 Terrible

Robert, Harleysville

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The shower didn't even work.
Stayed 1 night in Aug 2023
Response from Chester Hotel Management on 18 Aug 2023
Dear Robert,We apologize for the inconvenience you experienced with the shower. Your feedback is essential, and we're committed to ensuring a comfortable stay for all our guests. Our maintenance team is addressing the issue promptly to prevent any recurrence. We hope you give us another chance to provide you with a seamless and enjoyable stay during your next visit. Thank you for bringing this to our attention.Regards,Chester Hotel Management

4/10 Poor

Angel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great however the property was overrun with unsavory people and in need of a deep cleaning, mold, dirty carpet, burn holes in bedding, broken toilet. I actually checked out and move to another hotel. I have pictures if you would like them.
Response from Chester Hotel Management on 18 Aug 2023
Dear Angel,We apologize for your disappointing experience. Our team appreciates your kind words about our staff. We take your concerns seriously and are addressing the issues you mentioned promptly. Cleanliness and maintenance are top priorities, and we're working diligently to rectify any shortcomings. We would appreciate the opportunity to regain your trust in the future and offer you an improved stay. Your feedback is invaluable as we strive to enhance our guests' comfort and satisfaction.Regards,Chester Hotel Management

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chester Hotel Management on 9 Aug 2023
Dear Paula,Thank you for choosing to stay with us when you visited Exton.  It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Chester Hotel & Conference Center!Regards,Chester Hotel Management

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel
On business and what a relaxing hotel , good quality service will attend again ,
Stayed 1 night in Aug 2023
Response from Chester Hotel Management on 9 Aug 2023
Dear Charles,We're delighted to hear that your business stay was both productive and enjoyable. Our commitment to top-notch service and a tranquil atmosphere is unwavering. We eagerly anticipate the opportunity to welcome you back for another rejuvenating experience.Regards,Chester Hotel Management

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfortable and a great pool
Stayed 1 night in Jul 2023
Response from Chester Hotel Management on 3 Aug 2023
Dear Kathryn,We are delighted to hear that you found our beds comfortable and enjoyed our great pool. Providing a relaxing and enjoyable experience is our priority. Your positive feedback motivates our team to maintain high standards of service. Should you have any further suggestions or requests, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay. Thank you for choosing our hotel!Regards,Chester Hotel Management

6/10 Okay

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The area was not the nicest. We found a razor blade in the hallway that we walked down barefoot to the pool. They didn’t have any towels so we had to walk back soaking wet. Definitely could use a bit more upkeep.
Stayed 2 nights in Jul 2023
Response from Chester Hotel Management on 3 Aug 2023
Dear Elizabeth,We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to maintaining a safe and comfortable environment for all guests. We will address the issues immediately, ensuring the area is properly maintained, and towels are readily available. Your feedback is invaluable to us, and we will take necessary steps to improve our services. We hope you consider giving us another chance to provide you with an exceptional stay in the future. Thank you for bringing these concerns to our attention.Regards,Chester Hotel Management

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chester Hotel Management on 3 Aug 2023
Dear Michael,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Chester Hotel Management

8/10 Good

Mindi

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were definitely 4 star in my book and I would use them again in the future
Stayed 1 night in Jul 2023
Response from Chester Hotel Management on 3 Aug 2023
Dear Mindi,Thank you for your kind review! We're delighted to hear that you found our rooms to be 4-star quality. We appreciate your positive feedback and look forward to welcoming you back in the future. Your satisfaction is our priority, and we strive to maintain a high standard of comfort and service for all our guests. If there's anything specific you loved about your stay, do let us know, as it will help us improve even further. Thank you again for choosing us, and we can't wait to have you as our valued guest again!Regards,Chester Hotel Management

2/10 Terrible

Dae'Johna

Stayed 1 night in Jul 2023
Response from Chester Hotel Management on 26 Jul 2023
Dear Dae'Johna,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chester Hotel Management on 25 Jul 2023
Dear Lucas,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management

2/10 Terrible

Krista

Travelled with family and small children
Disliked: Staff & service
Room was filthy and smelled like smoke. The outside door to basement and side entrance were stuck open, very unsafe. I went to do laundry for my sons sports uniform the washing machine was filled with black mold
Stayed 1 night in Jul 2023
Response from Chester Hotel Management on 12 Jul 2023
Dear Krista, We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to maintaining cleanliness and ensuring a safe environment for our guests. We have immediately addressed the issues you mentioned, conducting a thorough cleaning and maintenance to rectify the situation. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a more enjoyable experience. Regards,Chester Hotel Management