"This was my first stay at this hotel, and I booked it based on the positive reviews and photos online. Unfortunately, my experience was very different.
While check-in was smooth, the first room was dark, damp, and dirty. There were ants coming from the AC unit, stains on the walls and unit, and what appeared to be dried blood on the bed sheets. The lighting was so poor we had to use our phone flashlights to inspect the room.
Thankfully, Harry at the front desk was extremely helpful and moved us to another room, which was better but still poorly lit, and the TV sound did not work. Breakfast the next morning was disappointing, with limited prepackaged options in a very small space.
The final issue was the pool area. The chlorine smell was so strong it burned our eyes, and the pool had a visible dirt ring around it. At that point, I canceled our second night and booked another hotel. Several arcade machines were also out of order.
The hotel’s exterior and decor were nice, and Harry provided excellent customer service, but the cleanliness and maintenance issues outweighed the positives. I also contacted management afterward and never received the promised follow-up call. I will not be returning."
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