"Will never book a Quality Inn room again. Reserved room thru 3rd party, payment went thru just fine. Had a 16’ Penske truck and parked in front of office to check in. Was told to move truck out in dirt area. Said ok but needed to check in first bcuz I’m not carrying all my luggage across dirt lot. Was told no that we had to move truck first so she could see truck was moved. That’s just stupid! Made no sense but brought all stuff inside office then moved truck. I asked why and was sarcastically told the sign outside speaks for itself. Ok so we’re going to be rude. Credit card requested to hold for incidentals even tho room was paid for. I understood that as all hotels do that. Tried 2x still declined. Tried another card and it was declined. I asked how much she was trying to put on hold. Was told it’s open (no set amount). Of course cards were declined. My credit union/bank doesn't do that. Was told I don’t know what to tell you. Ok…more rudeness! I asked how do I get refund and was basically told that was my problem. If I contacted the 3rd party I went thru then have them call her and she would authorize reimbursement. Otherwise she couldn’t help me. Boyfriend came in from moving truck, I explained situation. He said we can figure out reimbursement later and he’ll just pay for room I already reserved. Was told no we couldn’t do that. It already locked her out. Discussion back and forth, we left very upset, very tired after driving all day. VERY RUDE PERSON!"
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