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"Nice breakfast but shower had very low water pressure. "

"Parking about 5 mins walk away lots of building but look beyond that. Modern, clean and friendly. Quality breakfast, great rooms, little noise and close to the centre (5 mins) Great base for exploring the city. Would happily stay again"

"Hotel design is modern, clean and central to York´s attractions. I stayed for 4 nights, the standard rooms are well equipped, great design, and comfortable. It would´ve been nice to have an alternative to coconut biscuits, a variety of teas and a hot chocolate provided. The housekeeping was different standard everyday, one day the bed wasn’t made or the tea cups cleaned, other days it was very good. I ordered a different cooked breakfast every morning, and honestly wouldn’t want any of them twice. The smoked salmon and ´creamy´ scrambled eggs was a wafer thin slice of salmon with very watery eggs, the Eggs California had puréed grey avocado on a soggy muffin, the soft boiled eggs and soldiers were ok, and on the final day I ordered porridge with berries and honey…the porridge arrived minus the berries and had to ask for them again. When they came it was just 4 raspberries in a pot, and by that time the porridge was cold. The breakfast staff were inconsistent in service. Nearer 10am the staff are clearing tables very loudly and banging and crashing plates and cutlery on the trollies. On one day, a member of staff hovered near our table, wished us a friendly ´have a nice day´ when we got up to leave but then pounced to clear away our table. Service finishes at 10am but that doesn't mean hotel guests have to leave promptly at that time. Sadly the spa was closed for refurbishment so it wasn’t possible to take advantage of the hotel´s usual amenities. "

"For the price we paid it was spot on "

"Wonderful location Car valet service excellent Room very small for price"

"Lots of negativity about this Hotel Our experience was Very good Check-in Swift hall Reception downstairs areas Magnificent Staircase Ladings upto 1st floor all new carpets Clean room was great clean superb shower room Staff we're Fantastic Really Helpful and friendly Yes parts of hotel bit Shabby/need updating which is a huge task giving Size of the building but work ongoing in smartining it up Only real moan the fantastic balcony overlooking the sea front (Smoking Area) could do with pressue washing sooner rather than later and add few more Bins Just booked for next year going to be interesting to see the changes and upgrades they doing "

"We stayed in a junior suite, and it overlooked the front garden area. It was a large, comfortable room with everything you could need for an overnight stay in York. I would request to stay away from the staircases as there are guest bathrooms for the function rooms, and you can hear everything, which was not great when trying to sleep. The TV was smart and displayed all channels and apps. You could order room service, and the staff was prompt and very polite. Medium-grade breakfast with English and continental options, great value for money - option for breakfast in the room on weekends for £5 extra. About a 10 min walk into the city and close to the train station. On-site parking for £22 pounds a day. Overall, it was great stay and I would recommend it to others. "

"Good social bar area with pool table and games."

"The hotel experience was good with a wonderful breakfast.The only downside for us were the Bar prices which were exorbitant beyond belief. We were a party of 4 and decided to have a nightcap one evening and drank for 1 hour. The bill was beyond belief. Be warned These prices resemble those in Dubai. "