City Hotel West

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Close to Alte Oper and Festhalle Frankfurt, City Hotel West provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

3.4 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room

Room

Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Room

Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Vierbettzimmer

Room

Vierbettzimmer

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

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About the area

Located on the waterfront, City Hotel West is in Bahnhofsviertel neighbourhood and is connected to a shopping centre. Alte Oper and Festhalle Frankfurt are cultural highlights, and travellers looking to shop may want to visit Frankfurt Christmas Market and MyZeil. Looking to enjoy an event or a game while in town? See what's happening at Deutsche Bank Park or Frankfurt Eissporthalle. Visit our Frankfurt travel guide
Map
Moselstr. 35, Frankfurt, HE, 60329

What's nearby

  • A city skyline at dusk with illuminated buildings, a river, and a bridge.
    Financial District
    1 min walk - 0.0 km
  • A traditional European town square at night with historic buildings, a statue, and a clock tower.
    Kaiserstrasse
    1 min walk - 0.2 km
  • A modern building with a sign reading "messe Frankfurt" and a large glass facade.
    Frankfurt Trade Fair
    12 min walk - 1.0 km
  • A historic building with ornate architecture and a large open square in front.
    Alte Oper
    12 min walk - 1.1 km
  • A Christmas market with illuminated stalls and a large decorated tree.
    Frankfurt Christmas Market
    15 min walk - 1.3 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station)
    3 min walk
  • Central Station Tram Stop
    3 min walk
  • Frankfurt Airport (FRA)
    23 min drive

Restaurants

  • XiaoLongKan Hotpot Restaurant
    3 min walk
  • Der Fette Bulle
    2 min walk
  • Sapôres Sàigòn Street Food
    2 min walk
  • Kakadu's
    2 min walk
  • La Mex Lounge
    3 min walk

About this property

City Hotel West

  • Hotel near Frankfurt Trade Fair
  • Close to Alte Oper and Festhalle Frankfurt, City Hotel West provides amenities such as dry cleaning/laundry services. Stay connected with free in-room WiFi.
  • You'll also find perks such as:
    • Express check-out, a vending machine and ATM/banking services
    • Tour/ticket information, concierge services and a 24-hour front desk
    • Luggage storage, smoke-free property and free newspapers
  • Room features
  • All guest rooms at City Hotel West feature perks, such as separate sitting areas, as well as amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 41-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, separate sitting areas and electric kettles

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  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
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Rp1.062.705 total
includes taxes & fees
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Frequently asked questions

Is City Hotel West pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at City Hotel West?

There is free parking nearby.

What time is check-in at City Hotel West?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at City Hotel West?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is City Hotel West located?

Located in Bahnhofsviertel, this hotel is within a 15-minute walk of Financial District, Frankfurt Trade Fair and Alte Oper. Frankfurt Christmas Market and Römerberg are also within 1 mile (2 km). Central Station Tram Stop and Münchener Straß/ Frankfurt Central Tram Stop are within a 5-minute walk.

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Reviews

City Hotel West Reviews

3.4

3.6

Cleanliness

3.8

Amenities

5.0

Staff & service

3.2

Property conditions & facilities
Rating 10 - Excellent. 0 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 6 out of 32 reviews
Rating 2 - Terrible. 20 out of 32 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good about this property unless you need a cheap place to ……
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!!!

Roaches!!!!!!!!!
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prostitution hotel!

DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Do not book!

Horrible! Do not book! The hygienic conditions were horrible; completely unacceptable by any standard. As a result we terminated our stay immediately. The bed linens—arguably the most critical aspect of any hotel room—were filthy and heavily stained. It was evident that the sheets had not been changed in several days. Furthermore, the overall state of the rooms was shocking and deeply unhygienic. It is my strong suspicion that this establishment functions primarily as a short-term rental for prostitutes and drug users. This hotel is a tourist trap and bears no resemblance to the photographs and descriptions presented on the hotels.com website. While I understand that Hotels.com must offer a wide range of accommodation options across different categories, City Hotel West falls so far below any acceptable standard that I urge you to remove it from your platform immediately to protect other unsuspecting travelers.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wir waren noch nie in einem schlechteren Zimmer

Es hat nach Zigaretten gestunken, Duschkopf war kaputt, Fernseher hatte keine funktionstüchtigen Sender, Bett war dreckig und hat sich verschoben, obwohl es ein Doppelbett sein sollte, ständig hat irgendwer eine Tür laut zu gemacht, die Hälfte der Möbel sind kaputt, paar Käfer waren auf dem Boden zu sehen und der Boden war dreckig. Service war ok.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Per fortuna è stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c è ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war eine Frechheit, dieses Stunden-Hotel überhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel geht so, die Gegend ist unerträglich.

Das Hotel ist für normale Menschen unerträglich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe übernachten müssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der Lärm von der Straße (sich prügelnde Prostituierte und Streitende Drogenabhängige) war sehr störend. Nie wieder.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelüftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur Papierhandtücher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. Später habe ich gesehen, dass im Erdgeschoss Getränke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdürftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024