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Pestana Grand Premium Ocean Resort

5.0 star property
Travelers can unwind in the sauna or steam room at this ocean resort, then enjoy dinner at one of three restaurants including Moroccan cuisine

Choose dates to view prices

Located in the heart of Funchal, Pestana Grand Premium Ocean Resort offers a peaceful retreat. Enjoy meals at three restaurants, relax with a massage in the wellness facilities, or sip cocktails by the outdoor pool. The resort also has an indoor pool and a playground for children.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp4.938.787
Rp5.218.440 total
includes taxes & fees
28 May - 29 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Drinks are not included for half board rate bookings.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3975

We should mention

A car is not required for transport to and from this property

Frequently asked questions

Does Pestana Grand Premium Ocean Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Pestana Grand Premium Ocean Resort?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Pestana Grand Premium Ocean Resort on 28 May 2026 start from Rp4.938.787, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pestana Grand Premium Ocean Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pestana Grand Premium Ocean Resort?

Self-parking is available for EUR 15 per day.

What time is check-in at Pestana Grand Premium Ocean Resort?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Pestana Grand Premium Ocean Resort?

Checkout is at noon.

Does Pestana Grand Premium Ocean Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pestana Grand Premium Ocean Resort located?

This family-friendly Funchal hotel is located on the boardwalk, within a 10-minute walk of Centro Comercial Forum Madeira and Formosa Beach. Lido Bathing Complex and Madeira Casino are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 327 out of 586 reviews
Rating 8 - Good. 209 out of 586 reviews
Rating 6 - Okay. 31 out of 586 reviews
Rating 4 - Poor. 10 out of 586 reviews
Rating 2 - Terrible. 9 out of 586 reviews

Reviews

Verified

8/10 Good

Kamaljeet Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel could do with refurbishment
Stayed 7 nights in Apr 2026
Verified

4/10 Poor

Omer

Liked: Cleanliness
Disliked: Staff & service
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

jean-marc

Liked: Cleanliness, amenities, property conditions & facilities
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
Stayed 11 nights in Oct 2025
Verified

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
Stayed 10 nights in Sep 2025
Verified

8/10 Good

NALINI

Liked: Cleanliness
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war super
Stayed 10 nights in Sep 2025
Verified

6/10 Okay

Nina

Liked: Staff & service, amenities, property conditions & facilities
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Trushna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great beach hotel.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Pradeep kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Aug 2025
Verified

4/10 Poor

Denis

Liked: Cleanliness, amenities, property conditions & facilities
Les serveurs qui nous "courent après" pour nous facturer une bouteille d'eau à 4,99 euros n'est pas digne d'un hôtel 5 étoiles : c'est de la mendicité ! Le Buffet très moyen aussi. Nous pensons que c'est du tout compris : pas du tout !
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Hachila KURUKULASOORIYA

Liked: Staff & service, amenities
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
Stayed 7 nights in Aug 2025
Verified

8/10 Good

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another island trip

Overall this is not what you would expect from 5 star hotel. Especially for the price that we paid we expected a bit more. Food was very good.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 6 nights in May 2025
Verified

8/10 Good

Karl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing's unique about this property! Food is good but the selection is poor.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Christoph

Liked: Cleanliness, property conditions & facilities, room comfort

Eine angenehme Unterkunft mit grossen Zimmern

Ein riesen Hotelkomplex, wie es heutzutage viele gibt in Madeira. Vorwiegend in Funchal und Umgebung. Die Zimmereinrichtung in diesem Hotel ist grosszügig. Leider kann man das vom Restaurant nicht behaupten. Die Bestuhlung ist sehr eng was sich bei einer hohen Belegung des Hotels ziemlich negativ auswirkt. Das Personal ist korrekt. Aber mehr nicht.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

precisa de uma reformulação para manter 5 estrelas

paisagem inesquecivel, localização fabulosa.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'est la 3e fois que je m'y rends et je suis toujours aussi satisfait de l'accueil, de la qualité culinaire, et des longues ballades au calme à proximité !
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Gunilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jätte bra Hotel med fint poolområde
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
Stayed 8 nights in Nov 2024
Verified

4/10 Poor

Chiru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 15 nights in Oct 2024
Verified

6/10 Okay

Jeanette

Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
Stayed 5 nights in Oct 2024
Verified

6/10 Okay

Hans

Liked: Property conditions & facilities
No good roomservice, no good restaurant
Stayed 14 nights in Sep 2024
Verified

10/10 Excellent

Eugen Horia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony and from the pool/dinning section.
Stayed 5 nights in Sep 2024