Breakfast, lunch, dinner served; international cuisine
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Reviews of Aquarian Tide Hotel

3 out of 5
Aquarian Tide Hotel
Plot 32085, Block 10, Sebele Mall, P.O Box 53787, Broadhurst, Gaborone

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 89 reviews" "
Rating 8 - Good. 32 out of 89 reviews" "
Rating 6 - Okay. 19 out of 89 reviews" "
Rating 4 - Poor. 7 out of 89 reviews" "
Rating 2 - Terrible. 3 out of 89 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible area, easy access from the airport and within 2 minutes walking to one of thr biggest malls with restaurants.
Stayed 1 night in May 2024
Response from kabelo on 14 May 2024
Thanks

6/10 Okay

Nametso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bokete

Stayed 1 night in May 2024

6/10 Okay

Tinaye

Travelled with family
Holiday in
The stay was generally ok, the staff was helpful, the bathrooms were clean.
Stayed 2 nights in Feb 2024

2/10 Terrible

SZHI

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rawle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean but a little small. The bathroom area is very small and feels crowded with just 1 person. The area is safe and less than 5 minutes walk to Airport Junction Mall.
Stayed 3 nights in Feb 2024

6/10 Okay

Alan

Stayed 2 nights in Nov 2023

6/10 Okay

Daniel

Liked: Staff & service
Extension not working, tv remote batteries dead, some bulbs were dead
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is neat and tidy
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Thato

Disliked: Cleanliness, property conditions & facilities
The room was dirty and had a foul stench. There was a dead rat in the air condition unit. I checked out the same hour that I checked in, but I was told that I cannot get a refund.
Stayed 5 nights in Jul 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
great value, walkable to the shopping and eateries and friendly staff.....
Stayed 3 nights in Jun 2023

10/10 Excellent

Hercules

Stayed 1 night in Jun 2023

4/10 Poor

Matthew

Business traveller
Disliked: Staff & service, property conditions & facilities
I would not be able to recommend this property. It is in a good location near the airport and major shopping areas. But the rooms were small and in much need of renovation. The staff did not seem to be very interested in welcoming guests. No smiles or friendly atmosphere. The property has great potential with some refurbishment and customer training.
Stayed 4 nights in Jun 2023
Response from Debrah on 13 Jun 2023
we humbly apologize for the bad service you experienced with us, we promise to do better, the rooms are being renovated

8/10 Good

Emmanuel

Stayed 1 night in Jun 2023

10/10 Excellent

BONOLO

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND SPACIOUS
Stayed 1 night in May 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

K Shoko Integrity for Leg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight near the airport
Quick in and out. Clean environment
Stayed 1 night in Dec 2022

6/10 Okay

Claudia

Business traveller
Liked: Amenities, property conditions & facilities
For the price, it's good. The room smelt like mould or there was previous water damage. The back door was left open allowing a lot of mosquitoes to enter the building. The staff lacked tact. Other than that, the facility is modern. It's worth the price and worth another stay in the future.

6/10 Okay

SARA

Disliked: Staff & service
Stayed 1 night in Nov 2022

8/10 Good

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
It's a modern hotel. It reminds me of the ones in Europe: modern and small. It's great for a solo or couple travellers for one night. Otherwise, the room is not big enough. I would stay here again but get a bigger room.
Stayed 1 night in Nov 2022

8/10 Good

Frans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly.
Stayed 2 nights in Oct 2022
Response from Ms.Thamiso Katso on 21 Oct 2022
thank you

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stay
location is perfect, hotel is dirty, dirty walls, dirty carperts, overpowering smell.menus dont have what is listed on them.
Stayed 2 nights in Aug 2022
Response from Ms.Thamiso Katso on 21 Oct 2022
thank you for your feedback..with humble apologies..we will rectify that.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff. Nice and quiet rooms when facing the parking lot. Didn't use restaurant, can't judge. Close (short walk) to Airport Junction Shopping Center with lots nice eateries for business meetings.
Stayed 2 nights in Jul 2022
Response from Ms.Thamiso Katso on 27 Jul 2022
Good Evening Thank you for taking your time for giving out a positive review to our customer service consultants.It is such a pleasure to have customers like you.We will do our best to continue being the best service provider to you.We value you

2/10 Terrible

meshaal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
V badly
Stayed 1 night in Jul 2022
Response from Ms.Thamiso Katso on 27 Jul 2022
Good Evening Thank you for bringing this to our attention.We're sorry for the bad experience you have encountered while lodging with us.We strive to do better. My sincerest apologies.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Property is modern but too dark
Stayed 3 nights in Jul 2022
Response from Thamiso Katso on 1 Aug 2022
We promise to work on that as soon as everything goes back to normal.However we thank you for lodging with us and this feedback means so much to us.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Thamiso Katso on 1 Aug 2022
We thank You for the positive feedback.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Thamiso Katso on 1 Aug 2022
Thank you for choosing Aquarian Tide Hotel.We thank you for the feedback and we aim to keep the standard higher at the same time giving the best service in town.

10/10 Excellent

krishnamurthy

Stayed 1 night in May 2022

10/10 Excellent

Vitaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Kitso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

SG

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Value for money, albeit a bit tired.
Great location, and appreciate the free airport shuttle. Linen was white and superclean for a 3 star establishment. Beds were firm wife OK and there was a good effort in environmental awareness. However, management need to look at the tired carpets (which also had visible dirt marks and torn at the edges). a number of rooms also had cracked mirrors that had not been replaced. Did not use the dining facilities so I can not comment about the food.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to be moved to 2 rooms cause the intial room had issues like aircon not working , wardrobe door couldnt open etc. The next room they took us was equally the same and eventually the last room was ok. In that room we only had 1 bath towel and more than half used toilet roll. In the morning they told us we couldn't have breakfast despite using the Hotels.com we have been using to book for the past 2 visits. They told us it doesnt include breakfast for the same amount we have been paying in the past. So we had to leave without having breakfast had to board a flight on an empty stomach.
Stayed 1 night in Mar 2020

6/10 Okay

Jon, Botswana

Light hanging off wall,no coffee only tea,they were still cleaning rooms at 6.30 pm,had shower and no towels,had to dry with t shirt and then go and get towel from staff member
Stayed 1 night in Mar 2020
Response from Rati on 18 Mar 2020
Thank you so much for the feedback , much appreciated.

4/10 Poor

Moroke

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Rati on 11 Mar 2020
Thank You for the feedback we really appreciate it.

8/10 Good

Sean, Johannesburg

Business traveller
Liked: Staff & service
Awesome service. Complimentary shuttle to and from the airport. Friendly and available staff. Clean linen but some room fittings were a bit worn out.out
Stayed 1 night in Jan 2020
Response from Rati on 17 Jan 2020
Thank you very much for the feedback, we hope you will always consider our hotel to be your second home. Definitely we will fix all the discrepancies. Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The check in time is 2pm, when I checked in at 4pm, the staff are cleaning the room still, there was supposed to be a bottle of water, it was not there, asked the staff many time, they didn't even bother to give me a bottle of water. However the reception staff are very friendly and supportive
Stayed 1 night in Dec 2019
Response from Rati on 28 Dec 2019
Thank you very much for the feedback, we really appreciate it. We apologize for the the bad service you experienced with us, we assure you that this will be fixed. Regards

10/10 Excellent

Larry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean, friendly staff. The hotel is also very conveniently located. Great restaurants near by.
Stayed 1 night in Dec 2019
Response from Rati on 9 Dec 2019
Good day Larry Thank you for the feedback, much appreciated. Hope to see you soon

6/10 Okay

Kurt

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
For the price, this hotel is fine. The beds are good. The breakfast is ok (but expensive for what you get). However, I stayed for 9 nights, and there were many issues. 1) Black mold in the shower; 2) a flashing light that I complained about 3 times and it never got fixed; 3) half the time I had to run the shower for 15-20 minutes to get hot water; 4) 3 of the days I had to ask for towels because they weren't replaced by the cleaning crew; 4) the cleaning crew insisted upon opening the window and letting in VERY hot air, flies, and mosquitoes; 5) EVERY day I had to get my room key reactivated.
Stayed 9 nights in Sep 2019
Response from Rati on 14 Oct 2019
Thank you for the feedback Kurt, we apologies for the bad service you experienced with us and this will be addressed accordingly. we will make sure your next visit is a pleasant one. We really appreciate your feedback Kurt, Thank You

6/10 Okay

Logie

Disliked: Staff & service
Very poor process for check in. Took more than half hour to check in person. Before me.
Stayed 1 night in Sep 2019
Response from Rati on 25 Sep 2019
Thank you for the feedback, apologies for the bad service provide to you, we will work so hard to improve in no time. Thank You

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but needs work
Couldn’t find my booking, booking through hotels.com was with breakfast included, this did not appear on their system. Had to pay. Wifi was very unreliable
Stayed 3 nights in Sep 2019

10/10 Excellent

Neo

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Rati on 29 Aug 2019
We appreciate your feedback Neo, Thank you very much we hope to see you soon.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing service and great hotel. Breakfast was a little steep for what was provided and no bacon and other foods.
Stayed 2 nights in Aug 2019
Response from Rati on 5 Aug 2019
We appreciate your feedback Lance, We are looking foward for your next stay, surely this will be fixed. Thank you.

10/10 Excellent

Sihlesikuphi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rati on 31 Jul 2019
Thank you for the Feedback Sihle..We really appreciate it.

10/10 Excellent

Kamal

Liked: Staff & service, property conditions & facilities, room comfort
amazing
Stayed 3 nights in Jun 2019
Response from Rati on 26 Jun 2019
Thank you, hope to see you again

4/10 Poor

Mahommed Neem

Disliked: Staff & service
Pathetic service from a 4 star hotel. Never again
On arrival .There was one bath towel for two guests.After numerous calls My wife was forced to walk to reception to get more towels.Bathroom amenities were a bare minimum.There was no hand soap. My wife called and enquired for milk they vehemently said that you only get creamer.Creamer is for Coffee not Tea.After many words we got some fresh milk.The ladies at reception are rude and have no telephone etiquette.Wifi is very poor signal drops consistently.Unable to understand how this establishment is rated four stars.I have vowed not to stay at Aquarian tide ever again.
Stayed 2 nights in Jun 2019
Response from Rati on 24 Jun 2019
Thank you for the feedback, very much appreciated. We will work tirelessly to improve our service at all times.

6/10 Okay

A.

Liked: Room comfort
Disliked: Cleanliness
Not a pleasant stay
Carpets and chairs needs a VERY good wash. Dirt marks on the walls needs cleaning. Bigger fridge with freezer compartment needed. At least 2 x still water to be provided and not just one per day. Cook steak as asked and dont deliver undercooked. Ask guests to have compassion to others that drove many a mile and need to rest as they are LOUD!!
Stayed 2 nights in Jun 2019
Response from Rati on 17 Jun 2019
Thank you for the feedback, we will definitely fix this in no time. Thank you once again your feedback is highly appreciated.

8/10 Good

Paula

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2019
Response from Rati on 5 Jun 2019
Your feedback is highly appreciated. Thank for staying with us we hope to see you again.

8/10 Good

Rajesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Rati on 25 Mar 2019
Thank you for the feedback we really appreciate it, it is our great pleasure to create a home away from home environment to all our guests. We assure you that we will always offer an exceptional service to all our guests at all times. Thank you once again for choosing us and we are looking forward for your staying with us again. Stay blessed