Search Hotels Near Gary Mattson Dog Park, Buffalo

"Breakfast ok, not special but good stay"

"Ended up having to leave. Unbelievable unprofessional staff at check-in. Arrangement had been in place for us to pay at the property and for a late arrival the evening of check-in, approved that day. Arrived to check in and the room with my name attached had someone else in it with a $200 hold as well. Inquired about getting my name removed with someone else had checked in and was not me- staff said she must not have verified their ID and management would have to approve my name being removed, the staff member briefly left the counter to check the room and refused to give us a different room. She said you won’t be happy here you have to leave. She also did not remove my name from the room when I called the hotels corporate office I was still checked in the next morning. I demanded my name be removed from the room and the $200 hold removed under my name when I wasn’t the person utilizing the room. She said she needed management approval. We had to find another hotel at 11PM that night. Scary to say the least! uncertain we would be able to find another property with an open room so late. Another 10 minute drive to a different chain we got lucky. I filed a police report in case our money is not refunded. I would like to utilize the insurance I paid for, due to the inconvenience and for them not properly checking identification upon check in allowing some random person to be in a room with my name and credit card attached. "

"Absolute gem of a hotel! I’ve enjoyed staying on two separate occasions and throughly enjoyed the quality amenities and friendly staff. I’m not going to go into details but there was a rather major mishap/inconvenience on our first stay and I debated bringing it up to management but before I had a chance they let me know they would be covering our entire stay. Lovely view great management and a cozy relaxing atmosphere I hope to enjoy again soon! I’m tempted to write a bad review just to help keep this place off the map haha"

"I had booked a stay for two nights, Friday and Saturday. When we arrived they said on their system it shows my reservation for Sunday to Monday even though when I pull up my confirmation in my email it clearly is not Sunday to Monday. On top of that they didn't have any rooms available so we had to scramble trying to find another place to stay. We were told we wouldn't be charged for this, but I have been and it honestly just hasn't been a good experience overall."

"Room was clean, the lady at check in was so lovely! And they had such a good coffee bar selection at breakfast!! "

"We went there specifically for the pool and they closed it mid day. Are bathroom door in room 208 dose not close. And we missed out on breakfast even thow everything was out I wasn’t aloud to grab anything till 6:30 and had to leave at 6:25. Not impressed this visit especially when there price is almost double the competition in the area"

"Great place to stay. Clean , friendly,"

"Rooms were clean but the bed mattress covers need to be taken off and washed. One room only had one towel in it but the man at the front desk was super friendly and helpful all weekend. The pool area had no pool towel at all. Not sure if they were available elsewhere but it should be stated if so. Hot tub and pool are nice. Rooms look newly renovated, love that it’s non-carpeted rooms!"

"Kids enjoyed pool & adults the hot tub. Breakfast was great!"