"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "