2/10 Sangat Buruk
Alicia
Bepergian bersama teman
22 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked the executive suite, while i was taking a bath the sinks started over flowing and flooded the bathroom. We co tacted the front desk and we were told we were being moved to a room that was just a bit smaller. The room we were moved to was alot smaler. It rid olnot have a living room with a couch, one tv insted of two, and the bathroom had a small shower and toilet. Then the blinds would not close and we were on the first floor and you can see right in, the A/C also would not work. We contacted the front again because i really didnt want to wake to someone looking in. We were moved a third time to a handicap acessable room. The toilet would not flush and the hot water was luke warm at best.It was late and there was not a manager on the property. We were told the manager would be in at 9 the next morning. The next morning , went to talk to the manager and they were not going to be in till 930. I had a reservation my husband and I need to get to as this was supposed to be our anniversary weekened, so we came back in the afternoon to talk to the manager. The front desk manager was very apolaget said our first night would be comped and they were going to talk to the general manager to see what else they could do as we were staying in a room that was not a suute and were still paying a suite price.We were moved to a fourth room where the toilet worked the we had hot water most of the time.. still have not recived a refund and experan can't not get ahold of a manager.
Alicia
Menginap 2 malam pada bulan Oktober 2025
