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Ulasan untuk Trilogy Surfers Paradise

4.5 out of 5
Trilogy Surfers Paradise
21-31 Cypress Avenue Surfers Paradise, Gold coast QLD, 4217, Australia, Surfers Paradise, QLD

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 345 dari 644 ulasan" "
Penilaian 8 - Bagus. 225 dari 644 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 644 ulasan" "
Penilaian 4 - Buruk. 12 dari 644 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 644 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Joanne

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We love this hotel. Staff are so helpful and friendly. Will be back again soon!
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Jorgelina

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Quiet and close to main surfers paradise centre
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Evan, Padstow

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property is a nice mix of tourist and rental. The pool is awsome and hot tub hot.. Easy place to stay at within easy walk to the beach and downtiwn surfers.
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great accomodation, staff friendly, its close to everything its safe if your travelling alone I’ll be staying there again ps the pool was perfect temperature 😊
Menginap 7 malam pada bulan Januari 2024

4/10 Buruk

Victor

Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Joanne

Disukai: Kebersihan, kondisi & fasilitas properti
Very pleasant stay. Will be back.
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Victor

Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

DOBIN

Disukai: Kebersihan, kondisi & fasilitas properti
Excellent
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Sarah

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

DONGYOUNG

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

RICKY

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Suellen

Disukai: Kebersihan, kondisi & fasilitas properti
Pool was lovely rooms with amazing
Menginap 3 malam pada bulan November 2023

6/10 Cukup Baik

Janette

Menginap 9 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Craig

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very tidy apartments, great communication, only issue was the milk on the fridge was off but thats all 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

ni

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Fasilitas
the environment is good but the decro inside the room is not much similar to the picture they posted online. The rate is quite high.
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Yee Ki

Disukai: Kebersihan, kenyamanan kamar
Excellent
Great location, walkable distance to Gold Coast central district. Spacious room with everything you need inside and parking spot available for hotel guests.will definitely stay again
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Lucinda

Bepergian bersama keluarga dan anak
This was a well located property for the price. Ten minutes walk to restaurants and heart of Surfer’s. Good for a small family. Pool and spa were great. Apartment itself was adequate. Carpet a bit rough, part of the dishwasher broken… but overall, a great place to stay. Not fancy but would definitely consider staying at this location again.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Craig

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The reception staff were extremely accommodating,pleasant and friendly.
Menginap 4 malam pada bulan September 2023

8/10 Bagus

Hayley

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan September 2023

4/10 Buruk

Danuta

Bepergian dalam rombongan
Tidak Disukai: Kebersihan
No views, long walk to mall, price increase of room due to air show, furniture needs up grade, room was notclean, some lights didnot work. Staff helpfull.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Eric

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The apartment complex was located an easy walk to Surfers Paradie and provided all the facilities to meet our needs (cooking, very good balcony with table and chairs, washing machine and outdoor Clothes Line). The office staff were very professional, helpfull and were able to provide the answers to all of our questions. One area for improvement is that it would have been useful to have a 'Welcome to Apartments Guide' which should include (1) how to operate the main TV and its assorted channels (I was unable to access any of the Free View TV Channles from this TV) and (2) how to contact the recieption outside of working hours - the sheet of paper provided on check in referred to the phone in the apartment - there was no such phone provided.
Menginap 5 malam pada bulan Juli 2023

10/10 Sangat Bagus

Lee

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Loved the pool and spa poo..
Menginap 8 malam pada bulan Juli 2023

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property had everything we required for a weekend away. Close to transport, shopping, dining & entertainment. Trilogy Apartments were very clean & amenities were well maintained.
Menginap 3 malam pada bulan Juni 2023

8/10 Bagus

Paul steven

Menginap 7 malam pada bulan Juni 2023

10/10 Sangat Bagus

Dielle

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Great apartments
Had an amazing stay at this property. Everything was well laid out and the property was clean and well maintained. Good communication too. Good amenities. Quite close to attractions in surfers paradise. Will definitely stay again
Menginap 3 malam pada bulan Mei 2023

10/10 Sangat Bagus

Shu

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
good, will stay again
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Great apartments beautiful pool spa and bbq area
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Stewart John

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great staff at the Trilogy, very happy and helpful,. Thoroughly enjoyed the spacious apartment and the great amenities. Thanks Trilogy
Menginap 7 malam pada bulan Mei 2023

10/10 Sangat Bagus

Tony

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Clean, good amenities, close to central surfers.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 10 Mei 2023
Hi Tony, Thank you for taking the time to review. We're glad you enjoyed your stay.

10/10 Sangat Bagus

Leeanne

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great location, friendly staff, good value for money
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 27 Mar 2023
Thank you for taking the time to review us Leeanne. We're glad you enjoyed your stay.Regards, Trilogy Team

4/10 Buruk

Esref

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Clean. The dryer wasn't working, and they knew it wasn't working, paid for a complete service that I didn't get.
Menginap 8 malam pada bulan November 2022

10/10 Sangat Bagus

Suzy

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The rooms are spacious and the pool area is great Some extra in depth cleaning could be done but iverall very nice will stay again
Menginap 5 malam pada bulan Oktober 2022
Tanggapan dari Manager pada tanggal 8 Nov 2022
Thank you for your review Suzy. It helps us to know what we are doing right, and what we need to work on. Regards, Olwyn, Trilogy Manager

8/10 Bagus

Tim

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Good location easy acces to highway and to theme parks. Supermarket close. All in all good value for money.
Menginap 5 malam pada bulan September 2022
Tanggapan dari Manager pada tanggal 8 Nov 2022
Hi Tim, Thank you for your Review. We have a great location. Regards, Olwyn, Trilogy Manager

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We have stayed at Trilogy 3 times now. We love the apartments, love the easy walk & love that it isn't right in the centre of the busy Surfers Paradise strip. Close to tram also.
Menginap 5 malam pada bulan Agustus 2022
Tanggapan dari Manager pada tanggal 8 Nov 2022
Hi Rebecca, thank you for sharing this review. We are glad that you are happy with your stay here at Trilogy. Regards, Olwyn, Trilogy Manager

4/10 Buruk

Hoiue

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Cleanliness need to be improved
The check in was smooth. But the room is not clean. Toilet has poo stain. The kitchen drain is super smelly.
Menginap 2 malam pada bulan Agustus 2022

8/10 Bagus

Melinda

Disukai: Kebersihan, kenyamanan kamar
Great location
Receptionist was helpful. Wifi didn’t work. Lovely location and fantastic facilities.
Menginap 2 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Alexandra

Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Manager pada tanggal 2 Agu 2022
Hi Alexandra, Thank you for your review. We hope to see you again some time. Regards, Olwyn, Trilogy Manager

6/10 Cukup Baik

Alexander

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Good value for money
Location was good. Sunday check in was painful, no staff from 1pm and took about 20 minutes for them to answer after hours phone number. Room was good for the money 2 bedrooms with big balcony. Bathroom was a bit below average with no toilet paper and mould on shower. Overall was a good place and probably come back one day.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Manager pada tanggal 2 Agu 2022
Hi Alexander, Thank you for your review. Sorry about the missing toilet paper and mould in the shower. That isn't to our normal standard, and I have spoken to our housekeeping team regarding this. It helps our on-going training when any issues are brought to our attention. Regards, Olwyn, Trilogy Manager

10/10 Sangat Bagus

Gary

Disukai: Kebersihan, kenyamanan kamar
Good service
Check was easy. Staff very friendly. Room was clean.
Menginap 2 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Fantastic Location close to everything. Property was in excellent condition. Staff outstanding.
Menginap 8 malam pada bulan Mei 2021
Tanggapan dari Manager pada tanggal 8 Jun 2021
Hi, Thank you for taking the time to reply. Glad you enjoyed your stay. Olwyn, Trilogy Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Fantastic location, easy check in and great friendly service. We had the double story penthouse which was very spacious and well set out. Fantastic for a family, maybe even two! My only faults would be that it would have been lovely to have a TV in the master suite (I think there is usually one there but was removed for some reason) and that there were no hand weights or mirrors in the gym. Otherwise a fantastic place to stay :)
Menginap 7 malam pada bulan Mei 2021
Tanggapan dari Manager pada tanggal 8 Jun 2021
Thank you for this review. I am discussing the TV in the bedroom with the owner, to see if we can resolve this problem. Regards, Olwyn Trilogy Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very spacious apartment in a quiet pocket of Surfers Paradise. Nice staff at reception!
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari Manager pada tanggal 8 Jun 2021
Hi, we appreciate your comments. Thankyou, Olwyn, Trilogy Manager

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Such a shame as we loved the accommodation but the cleaning let it down big time. I left a message for someone to ring me back and discuss this before I left a review but unfortunately no-one rang me back? Could a Manager get in contact with me please?
Menginap 2 malam pada bulan April 2021
Tanggapan dari Manager pada tanggal 8 Jun 2021
Hi, Thank you for your review. We are so sorry to hear that the cleaning was not up to yours or our standard. We did have a new cleaner, who we found needed extra training. That has been done now, and we are back on track. Once again, our sincere apologies. This is extremely important to us. We are a local family-run small business, and we pride ourselves on keeping a high standard. Regards, Olwyn, Trilogy Manager

8/10 Bagus

Vanessa

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Very good lovely view and I really enjoyed it would stay again
Menginap 3 malam pada bulan April 2021
Tanggapan dari Manager pada tanggal 8 Jun 2021
Glad to hear you enjoyed your stay Vanessa. Thanks for the photo. Regards, Olwyn, Trilogy Manager

4/10 Buruk

Samira

Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 10 malam pada bulan Maret 2021

8/10 Bagus

Evgenios

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Manager
Had a few hiccups but the manager was great and sorted out all the issues great pool and spa needs a bit of an upgrade but the staff made up for that
Menginap 9 malam pada bulan Maret 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great apartment located aside from the hustle and bustle of the Gold Coast yet very close to surfers paradise beach and the night life of Cavill Avenue. Apartment was very clean with all the amenities included. Very quiet location with secure parking. This is my second time stay here and will book again next time. Thank you Trilogy.
Menginap 8 malam pada bulan Maret 2021

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan
Stayed last week for 5 days with my girlfriends. Location were central, we have been very happy with it. Thank you Trilogy 😊
Menginap 5 malam pada bulan Januari 2021
Tanggapan dari Manager pada tanggal 28 Jan 2021
Hi, thank you for taking the time to write a review. We're glad to hear that you enjoyed your stay. Regards, Olwyn

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Katie the receptionist was so friendly and called me the day I was checking in to welcome me and find out the time of arrival. The property was clean and smelled nice. The place was specious. Very happy from the place.
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Manager pada tanggal 21 Jan 2021
Hi, thank you for letting us know that you were happy with the customer service provided by one of our staff. glad you enjoyed your stay. Olwyn, Trilogy manager

8/10 Bagus

Stephanie, Brisbane

Bepergian bersama keluarga
Disukai: Kebersihan
A few small things were broken in our room, not a big deal normally, but it was enough to make a difference to our stay.
Menginap 4 malam pada bulan Desember 2020
Tanggapan dari Manager pada tanggal 21 Jan 2021
Hi Stephanie, Thank you for letting us know this. We are then able to work on improving. All the best, Olwyn, Trilogy Manager