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Reviews of D & H Guesthouse

3.5 out of 5
D & H Guesthouse
27 Monument Street, Graskop, Mpumalanga

Reviews

5.6
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 4 out of 8 reviews" "

7.4/10

Cleanliness

5.8/10

Staff & service

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service from reception to the restaurant and specious rooms, very clean 🙏🙏🙏friendly people, loved everything especially the food woow was delicious
Stayed 2 nights in Dec 2021
Response from Management on 9 Jan 2022
Always giving 200% to every exceptional guest, giving them the getaway they deserve. Please visit us again soon x

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not good at all
Stayed 1 night in Aug 2021
Response from DH MANAGEMENT on 17 Aug 2021
Our sincere apologies

2/10 Terrible

Nokuthula

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It was cold.. No blanket.. TV was not functioning
Stayed 1 night in Jun 2021
Response from Management on 22 Jun 2021
My Apologies we will address this issue immediately

10/10 Excellent

Kedibone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Management on 14 Jun 2021
Thank you so much

2/10 Terrible

Lekgolo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place double booked and i had to go find other placed at night and pay again. Still waiting for my refund
Stayed 2 nights in Apr 2021
Response from DH GuestHouse on 27 May 2021
Good day As per our concoction on how we sorted out the matter. Our sincere apologies

2/10 Terrible

OITSHUPILE

Disliked: Staff & service, room comfort
Don't book this place
I would never in my life book the accommodation again. The owner said he declined our hotel. Com booking and said we must go find alternative accommodation as he was fully booked. It was a Saturday and we were stranded, having drove all the way from Johannesburg. He said we must take it up with hotels. Com We paid R1400. 00 and we were told to go find accommodation in the afternoon in graskop were everything was fully booked. The owner ddnt even want to hear anything. The caretaker by the name of happiness was helpful and another guy who is a second owner who helped us. I actually want compensation for all this emotional stress
Stayed 2 nights in Apr 2021
Response from manage on 14 Jun 2021
Cased Closed and sorted

8/10 Good

Ntshembo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room service
I wish they could offer a room services. Our towels were never changed, room was never cleaned.
Stayed 3 nights in Mar 2021
Response from Manager on 14 Jun 2021
Thank you for your feedback. Attention to matter will be given. Apologies

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The accommodation was really affordable so one did not expect much. However the bed sheets had holes and was not very clean. If one has to go, it will be advisable to take their own bed sheets.
Stayed 1 night in Jan 2021
Response from Management on 24 Jun 2021
Bedding has been replaced