"When I first arrived at the resort, it was a little underwhelming. Although the scenery was beautiful, it wasn’t much. I was greeted with a frozen cocktail and the staff was really welcoming. My room was not ready upon arrival and I had to wait about an hour to get a room. I was “upgraded” but once I arrived in the room, I realized the air conditioner did not work. I made a maintenance request in the app and someone came immediately to look at it. He said that he will be back because he needed more tools and he never came back for the rest of the day. The following day, I went back and told them that my air conditioner did not work and I need it replaced. They said that they will send someone. I went on two separate occasions and they never did. Third day comes around and I have an excursion so I’m gone all day, I asked my friend to go and let them know that no one still came. By the time it was time to check out the air conditioner did not work the entire duration of the trip and I was very uncomfortable. On a brighter note the food was good, but I definitely do not recommend staying here. If you do not have kids everything was pretty much catered to family fun which is understandable but would not book here again."