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Reviews of Holiday Inn Express and Suites Greenville, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Greenville, an IHG Hotel
3090 Highway 82 East, Greenville, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 546 reviews" "
Rating 8 - Good. 152 out of 546 reviews" "
Rating 6 - Okay. 83 out of 546 reviews" "
Rating 4 - Poor. 44 out of 546 reviews" "
Rating 2 - Terrible. 33 out of 546 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to Mississippi all the time because I have family there normally we stay at the tru but they were booked plus over priced ended up here and the stay was great only thing was the dripping faucet from the bathtub other than that 5 stars
Stayed 3 nights in May 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Comfortable bed and a delicious breakfast
Stayed 1 night in May 2024

4/10 Poor

Beth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We knew the place was under renovation, but we had to try three times to get a room that was acceptable. The first two had not been cleaned, nor were there towels or a shower curtain. The bathroom door didn't latch. Even when we got an acceptable room, the tub faucet didn't turn off. Breakfast area did not have knives. The "automatic pancake maker" was out but not set up. There are many problems with this property that need to be addressed before it should take guests.
Stayed 1 night in May 2024

10/10 Excellent

Adrian

Stayed 1 night in Apr 2024
Response from General Manager Mary Williams on 24 Apr 2024
We are so glad that you enjoyed your stay. Be sure to visit us again!

2/10 Terrible

Mary

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Typically I do not give such a poor review knowing how it impacts the business. No way would I ever recommend this hotel. On the first floor 111, filthy floors, carpet had dirt and who knows what on it. I have a pet and I think they gave me the worst room for $200!!! And the water in the town is BROWN. Allegedly ok to drink, huh! No way. The sheets looked unwashed. They caulked around the tub so many times it comes 3 inches out on the floor. The toilet bowl had a crack. Sleep in your car.
Stayed 1 night in Mar 2024
Response from General Manager Mary Williams on 24 Apr 2024
We are currently still renovating please be sure to come back again and give us another try

10/10 Excellent

Kristen

Stayed 1 night in Mar 2024
Response from General Manager Mary Williams on 24 Apr 2024
I do hope you will return we love knowing our guests enjoyed their stay

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from General Manager Mary Williams on 24 Apr 2024
So glad you enjoyed your stay

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager Mary WIlliams on 6 Mar 2024
Thank you for your positive feedback we are so glad you enjoyed your stay

10/10 Excellent

Reshedia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from General Manager Mary Williams on 6 Mar 2024
Thank you for your positive feedback, we are so glad you enjoyed yourself

8/10 Good

Agnes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
basically, a good stay. The hotel, staff, was adequate.
Stayed 1 night in Feb 2024
Response from General Manager Mary WIlliams on 6 Mar 2024
So glad we were able to make this stay accomadating

6/10 Okay

Lillie

Liked: Staff & service
Disliked: Cleanliness
The two ladies at the front seat were super nice and helpful when checking in. But when I made it to me room, I noticed old towels still hanging in the shower and the ice bucket had water and the liner floating in it (had not been emptied).
Stayed 1 night in Feb 2024
Response from General Manager Mary Williams on 6 Mar 2024
I do apologize for the inconveniences you experienced

10/10 Excellent

Verified traveller

Travelled with family
Chicago stay
Breakfast staff was very friendly and accommodating.
Stayed 4 nights in Jan 2024
Response from General Manager Mary Williams on 6 Mar 2024
So glad you enjoyed your stay

8/10 Good

Ory

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in the mists of a repair and maintenance update. However, aside from that, it was clean, quiet, and appropriate for my overnight stay. It was close to the Delta research campus for my conference. Restaurants were close and convenient. It would be a better critique, but my first room was not turned over or clean. The second was..
Stayed 1 night in Jan 2024
Response from General Manager Mary Williams on 6 Mar 2024
We do apologize for the inconveniences during your stay and we are so glad we were able to make things right

10/10 Excellent

Evelyn

Liked: Staff & service, amenities
Every thing was fine.
Stayed 1 night in Dec 2023
Response from General Manager Mary Willams on 14 Dec 2023
So glad you enjoyed your stay.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Updated hotel - Great Coffee
Hotel staff was very nice, always smiling and helpful. We enjoyed the breakfast... good selection! Breakfast staff always made sure we had fresh coffee!!!! Parts of the hotel are being updated, but it did not bother our stay. Lobby area was clean, updated and decorated for Christmas. We will definitely stay there again.
Stayed 2 nights in Dec 2023
Response from General Manager Mary Williams on 14 Dec 2023
We always strive to provide the best guest experience possible

8/10 Good

Brittney

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager Mary Williams on 30 Nov 2023
we are so glad you enjoyed your stay with us be sure to come again!

8/10 Good

August

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the discolored water ,it was and excellent stay . I’d stay here again
Stayed 3 nights in Nov 2023
Response from General Manager Mary Williams on 10 Nov 2023
Thank you for the Positive feedback :) Washington County's water is for sure discolored, but we do guarantee it is 100% EPA tested and safe to drink though we do offer complimentary bottled water for our traveling guests :)

10/10 Excellent

Ariel

Stayed 2 nights in Oct 2023
Response from General Manager Mary Williams :) on 10 Nov 2023
Thank you for the positive feedback

6/10 Okay

Terry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The locked out Guest
Every time I left my room I had to go too the front desk so the Clerk to rekey my room key.This was so annoying and stressful.Room service did not deep clean my room on the second day nor vacuum.The breakfast was decent but they was out of blueberry muffins the overall stay was just that a stay.
Stayed 2 nights in Oct 2023
Response from General Manager Mary Williams on 10 Nov 2023
We are getting ready to change door locks to Onity Door locks due to the issues we have been having. i am so sorry please do come back to give us another try.

2/10 Terrible

Mario

Stayed 3 nights in Oct 2023
Response from General Manager Mary Williams on 10 Nov 2023
We do hope that we can change your 2/10 to a 10/10 on your next stay!

10/10 Excellent

Clarence

Stayed 1 night in Oct 2023
Response from General Manager Mary Williams on 30 Nov 2023
We are so glad you enjoyed your stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Hospitality at its finest!
Our stay was very nice and relaxing and what made it even better was the friendly and helpful staff who kindly met and exceeded any and all our expectations. I will definitely be back to stay and recommend y’all to my friends for a get place to stay if you’re looking for exceptional service while staying away from home.
Stayed 2 nights in Oct 2023
Response from General Manager Mary Williams on 15 Oct 2023
We are so glad you enjoyed your stay and that we were able to accommodate all your needs.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees was very friendly, respectful and helpful, We Thanks you all for y'all services.
Stayed 2 nights in Sep 2023
Response from GM Mary Williams on 29 Sep 2023
So glad the staff was able to accommodate and be of assistance we do hope we will get to see you again in the future

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GM Mary Williams on 29 Sep 2023
So glad yo enjoyed your stay and look forward to seeing you again in the future

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and treated like family!
The entire staff was excellent! From the moment we arrived until we checked out, we were treated like family. A very special thanks to all of the staff and especially Ms. Ronda!
Stayed 2 nights in Sep 2023
Response from General Manager Mary Williams on 6 Sep 2023
We are so glad you enjoyed your staff

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Greenville! Stay here without worry. Staff are the best you've ever seen
Stayed 1 night in Aug 2023
Response from General Manager Mary Williams on 23 Aug 2023
We are so glad youj enjoyed your stay and look forward to being your lodging choice again in the future

2/10 Terrible

LARRY

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
my room was not clean, and very bad odor/smell had to go buy carpet fresh and other supply. no other room available.
Response from General Manager Mary WIlliams on 23 Aug 2023
I do apologize for the inconveniences during your stay and hope you will give us another try

6/10 Okay

Angel

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
No pool, closed due to construction. Staff was friendly.
Stayed 1 night in Aug 2023
Response from General Manager Mary Williams on 14 Aug 2023
We are so sorry we did not have the pool available for you, but I am glad the staff made you feel welcome

4/10 Poor

henry

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager Mary Williams on 14 Aug 2023
we would love to know what you did not enjoy about your stay. Your feedback helps us to be able to improve for the next guest

10/10 Excellent

Angel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pool closed r/t construction. Ice makers didnt work on 2nd or 3rd floor. Breakfast was very limited, what was available was dried up.Staff however was very friendly
Stayed 1 night in Aug 2023
Response from General Manager Mary Williams on 14 Aug 2023
So glad you enjoyed the staff and we look forward to you giving us the opportunity to correct these issues

10/10 Excellent

Anna Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in clerk was wonderful and very helpful.
Stayed 1 night in Jul 2023
Response from General Manager Mary Williams on 14 Aug 2023
So glad you enjoyed the staff we look forward to being your lodging choice again in the future

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Holiday Inn Express and Suites. The staff was excellent and I will return in the future.
Stayed 2 nights in Jul 2023
Response from GM Mary Williams on 18 Jul 2023
We love having you and plan to see you again in the future!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was hot and good. The staff was all very welcoming anf friendly. Beds were very comfortable. They are in middle of remodel, but did not affect our stay in any way. It was a quick overnight stop and a place we would stop at again.
Stayed 1 night in Jul 2023
Response from GM Mary Williams on 18 Jul 2023
We are so glad you enjoyed your stay and look forward to seeing you again in future!

6/10 Okay

Archie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly. I had difficulty breathing due to dust from renavation.
Stayed 2 nights in Jul 2023
Response from GM Mary Williams on 11 Jul 2023
Next time you come be sure to visit our hot breakfast bar

10/10 Excellent

Anita

Stayed 3 nights in Jul 2023
Response from GM Mary Williams on 11 Jul 2023
So glad that you enjoyed your stay :)

6/10 Okay

Glenda

Liked: Cleanliness
The property was alright, but the inconvenience of going to room on 3rd floor and key card not working! Having to go back downstairs to front desk to get key reset does not work for me. I understand that it's easier to kill all keys the next day to keep from going through the system to determine your stay overs, but for a handicapped individual 🤔 it could be a headache 😕
Stayed 2 nights in Jun 2023
Response from GM on 3 Jul 2023
We are working on upgrading our key system and do apologize as it is easy to kick the keys outs when they are beside electronics

10/10 Excellent

Gary

Stayed 1 night in Jun 2023
Response from GM on 3 Jul 2023
Thank you for the positive review and choosing us as your lodging place to stay

8/10 Good

dexter

Stayed 2 nights in Jun 2023
Response from GM on 3 Jul 2023
Thank you for the positive review be sure to try our signature cinnamon rolls next time your in town!

8/10 Good

Roneka

Stayed 1 night in Jun 2023
Response from General Manager Mary Williams on 11 Jul 2023
So glad you enjoyed your stay :)

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Jun 2023
Response from GM on 3 Jul 2023
We are so glad you enjoyed your stay with us and look forward to seeing you again in the future

10/10 Excellent

Jerry

Stayed 2 nights in Apr 2023

8/10 Good

Kenosha

2/10 Terrible

Toni

Stayed 1 night in Jan 2023

2/10 Terrible

Sheila

Stayed 1 night in Dec 2022
Response from General Manager on 29 Dec 2022
I would love to speak with you concerning your stay and I do apologize for the inconveniences you experienced during your stay, as this is not the norm for us.

10/10 Excellent

Amber

Stayed 1 night in Nov 2022
Response from General Manager Mary Williams on 1 Dec 2022
thank you for the positive feedback

8/10 Good

Anton

Stayed 2 nights in Nov 2022
Response from General Manager Mary Williams on 28 Nov 2022
We are so glad to hear you enjoyed your stay please be sure to come again!

10/10 Excellent

Maria Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, it was clean, comfortable, and nice. I recommend it was a good place to stay.
Stayed 2 nights in Nov 2022
Response from General Manager Mary Williams on 27 Nov 2022
We are so excited to see you enjoyed your stay!

10/10 Excellent

Travon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager Mary Williams on 27 Nov 2022
We are so glad to see you enjoyed your stay!

8/10 Good

Gwendolyn

Stayed 3 nights in Nov 2022

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disappointing. Overpriced. 2-3 times the rate of other properties in the area but the room was comparable to the others. Redeeming factor was the breakfast. Better than many hotels.
Stayed 1 night in Oct 2022
Response from General Manager Mary Williams on 13 Nov 2022
So glad you enjoyed our breakfast! Be sure to come back through when your in the area