Double Room | Premium bedding, desk, blackout curtains, iron/ironing board
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Reviews of Hotel Groves

2 out of 5
Hotel Groves
5001 East Parkway St, Groves, TX

Reviews

6.8
Rating 10 - Excellent. 15 out of 31 reviews" "
Rating 8 - Good. 3 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 11 out of 31 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Tonya

Stayed 6 nights in Jan 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Tonya

Business traveller
Stayed 1 night in Jan 2024

2/10 Terrible

Jeff

I reserved a room and when I stopped by at the office they did not let me check in
Stayed 1 night in Jan 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Staff & service, property conditions & facilities
Easy check in and quiet
Stayed 1 night in Nov 2023

6/10 Okay

Kate

Stayed 1 night in Nov 2023

10/10 Excellent

Lupe

Stayed 1 night in Sep 2023

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It says “newly renovated” but you can clearly see that they painted a bathtub that was rusted. The rooms were poorly painted, the hallways had paint all over the floor, & construction material everywhere. The elevator was down in the morning.
Stayed 1 night in Sep 2023

2/10 Terrible

Jackie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was closed and did not bother to inform me in advance
Stayed 2 nights in Aug 2020

2/10 Terrible

Bradley

Business traveller
Liked: Room comfort
Didn't get what I paid for
Not entirely their fault. Post hurricane trip so my actual reservation was SUPPOSED to be CANCELED. Same owner owns the Motel 6 next door and was able to accommodate me. When my job was EXTENDED, they wouldn't honor the same rate and increased it by ten dollars a night and I HAD TO pay cash because the internet was down. Haven't had cable or internet the entire stay and I'm still here. I feel that even though some things are out of their control, I'm NOT GETTING what I'm paying for. I feel that some kind of compensation is in order. They have been nice otherwise.
Stayed 4 nights in Aug 2020

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything about the property. The lady at the feont desk was extremely racist. She oicked out my girlfriend and i because i am Mexican and she is black. Them proceeded to call the police on of because if we couldn't stay there i wanted my money refunded. She refused and continued to be extremely racist towards me in front of the police
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Alberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in motel 8
We found a part of mariguana by the desk and it probably is still there. Because they don't dust it is very bad. The matresses on both beds you can feel the wood or metal in it old as dirt.dirty bathrooms a big live quarter size spider in toilet. Dusty floors dirty bathtub. Had ring around it. Worst experience I've had in any hotel
Stayed 1 night in Aug 2019
Response from Motel 8 Groves ,TX on 29 Aug 2019
Dear Guest, We set are hotel cleanliness standards high and its unacceptable and disappointing to hear about your experience. On behalf of the hotel we apologize for failing to exceed your expectations. Our management will share you feedback with the housekeeping department to ensure proper cleaning procedures are followed. Please give us another opportunity to serve you a pleasant stay. Sincerely, Guest Relations

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I found a few bed bugs. Looked like mildew in the shower. I was workimg nights for a few days, had a do no disturb sign on the door, check out was at 11, and they were knocking on my door at 8am, 9am,and 10 am. Unprofessional in my opinion, and extremely poor condition. Never going back to that disgusting place again.
Stayed 2 nights in Aug 2019
Response from Motel 8 Groves ,TX on 29 Aug 2019
Dear Guest, Please accept out apology for disturbing your sleep. Our goal is for guest to have a restful nights of sleep however it's the hotel managements policy to enter the room at anytime when a do not disturb sign is on the door for two days. Main objective is to ensure well being of our guest. We hope you understand and give us another chance. Sincerely, Guest Relations

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful
Awful experience in every possible way. The reviews for this place are clearly fake or stuffed. I filtered for Beaumont but the site booked me in this dump in Port Arthur. I immediately tried to cancel of course hotels.com wouldn't let me. When i arrived the girl said she had no record of my booking and started demanding I give her a card for a new booking. Very very rude. I called hotels.com and after a 20 minute wait they managed to get a fax to go through confirming the booking. The actual stay was similarly awful. Bed was smaller then promised. All the furniture looked like it was cobbled together off Craigslist. They had a washer and dryer in the middle of the lobby. Then they are banging on door at 830 and then every hour asking me if I'm leaving. Awful hotels.com experience, awful hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Motel 8 Groves ,TX on 29 Aug 2019
Dear Guest We appreciate your feedback. Come see us again soon. Sincerely, Guest Relations

2/10 Terrible

Latrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our night
Had to set up the tv to get Netflix but it’s a good price for a decent stay. Housekeeping is annoying tho.
Stayed 1 night in Feb 2019

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds was comfortable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Good deal
Stayed 1 night in Jan 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
It’s cool
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Was perfectly fine. Enjoyed Netflix on the tv.
Stayed 1 night in Feb 2019

8/10 Good

M Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean anf breakfast was wonderful... No hassel
Stayed 1 night in Jan 2019

2/10 Terrible

Amanda

Disliked: Staff & service
Turn away
I booked with hotels.com got there and was told they don't take online payments and if have to pay $66 to stay or wait. After leaving and making other arrangements I asked for a refund after 2 days I wss told the manager said i left and never came back after explaining the situation hotels.com got my refund but I'm having to wait 7-10 days. I do not recommend this hotel.
Stayed 1 night in Jan 2019