Hakone Kowakien TEN-YU

4.5 star property
Luxury spa ryokan, walk to Hakone Kowakien Yunessun
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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Most relevant reviews

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8/10 Good

The property is generally very nice, but very very busy. Breakfast buffet was very busy even at around 7.15am. Free ice ...
ANDREW
Jun 2, 2024
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Room options

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Showing 18 of 18 rooms

View all photos for Gorgeous Kaiseki Taste of Abalone and Lobster Dinner at 8pm& Japanese/Western Buffet Breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Gorgeous Kaiseki Taste of Abalone and Lobster Dinner at 8pm& Japanese/Western Buffet Breakfast

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm - 8pm& Japanese/Western Buffet Breakfast

Shabu-shabu with Crab&Beef Dinner at 7pm - 8pm& Japanese/Western Buffet Breakfast | In-room safe, blackout curtains, cots/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm - 8pm& Japanese/Western Buffet Breakfast

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior with Open-air Onsen Bath, Non Smoking (Breakfast plan)

Superior with Open-air Onsen Bath, Non Smoking (Breakfast plan) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior with Open-air Onsen Bath, Non Smoking (Breakfast plan)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Room with Open Air Bath with Buffet Dinner at 7:30pm, Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open Air Bath with Buffet Dinner at 7:30pm, Non Smoking

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Room with OpenAir Bath with Teppan Yaki Dinner(starts at 5-6pm) , Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with OpenAir Bath with Teppan Yaki Dinner(starts at 5-6pm) , Non Smoking

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Room with Open Air Bath with Buffet Dinner at 5pm, Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open Air Bath with Buffet Dinner at 5pm, Non Smoking

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Bidet
Separate bath and shower
Spring-water bath
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Maisonette Room with Open-air Bath Kaiseki Course 20:00 In + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room with Open-air Bath Kaiseki Course 20:00 In + buffet breakfast

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath Buffet dinner (19:00-19:30) + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath Buffet dinner (19:00-19:30) + buffet breakfast

  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite Room with Open-air Bath

Living area | LCD TV

Executive Suite Room with Open-air Bath

  • Sleeps 5
  • 3 Single Futons and 2 Single Beds

View all photos for Maisonette Room with Open-air Bath Buffet dinner (19:00-19:30) + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room with Open-air Bath Buffet dinner (19:00-19:30) + buffet breakfast

  • Sleeps 3
  • 2 Single Beds

View all photos for Maisonette Room with Open-air Bath Buffet dinner (17:00-17:30) + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room with Open-air Bath Buffet dinner (17:00-17:30) + buffet breakfast

  • Sleeps 3
  • 2 Single Beds

View all photos for Maisonette Room with Open-air Bath Kaiseki Course 17:30 In + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room with Open-air Bath Kaiseki Course 17:30 In + buffet breakfast

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath Kaiseki Course 17:30 In + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath Kaiseki Course 17:30 In + buffet breakfast

  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath

  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath Buffet dinner (17:00-17:30) + buffet breakfast

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath Buffet dinner (17:00-17:30) + buffet breakfast

  • Sleeps 4
  • 2 Single Beds

View all photos for Maisonette Room With Open-air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room With Open-air Bath

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath with breakfast (Japanese and Western buffet).

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath with breakfast (Japanese and Western buffet).

  • Sleeps 4
  • 2 Single Beds

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About the area

Hakone

Hakone Kowakien TEN-YU is located in Hakone. Hakone Kowakien Yunessun and Hakone Ropeway are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Miyagino Hayakawa Breakwater Cherry Blossoms and Lake Ashi. Okada Museum of Art and Hakone Open Air Museum are two other places to visit that come recommended. Spend some time exploring the area's activities, including hot springs.
Visit our Hakone travel guideOpens in a new window

What's nearby

  • Okada Museum of Art - 3 min walk
  • Hakone Kowakien Yunessun - 3 min walk
  • Hakone Open Air Museum - 16 min walk
  • Lake Ashi - 9 min drive
  • Hakone Shrine - 9 min drive

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Tokyo (HND-Haneda) - 84 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪GORA BREWERY & GRILL - ‬3 min drive
  • ‪手打ちそば金春 - ‬12 min walk
  • ‪ラウンジ花影 - ‬3 min drive
  • ‪箱根飲茶楼 - ‬16 min walk

About this property

Hakone Kowakien TEN-YU

Luxury family-friendly ryokan near Okada Museum of Art
Located close to Hakone Kowakien Yunessun and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a facial, a body treatment or a massage. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Hot springs on-site, a vending machine and a 24-hour front desk
  • A lift, free newspapers and luggage storage
  • Guest reviews say good things about the helpful staff, overall condition and location
Room features
All 150 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews say good things about the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, baby baths and children's dinnerware
  • Spring water baths, bidets and free toiletries
  • LCD TVs with digital channels
  • Wardrobes/cupboards, fridges and cots/infant beds

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Sign language-capable staff

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 3300.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hakone Kowakien TEN-YU?

Self-parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Checkout is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

This family-friendly Hakone ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 22 minutes.

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1001 reviews" "
Rating 8 - Good. 144 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

wei-hsueng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしいメモリーを作りました。本当にありがとうございました。
Stayed 1 night in Jun 2024

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We splurged on a night here and it was definitely a highlight experience on our Japan trip. We used the public onsen on both days because the men and women alternate use of the 2 public onsens. One is a secluded, natural hot spring with lush greenery and a waterfall. the other is a modern infinity pool with awesome views. Each bath has a shower area and dressing area with luxe cleansers and lotions (at least for the ladies!). The rooms are beautifully appointed with comfortable beds and futons and the private balcony tubs are amazing too! Definitely arrive right at check in and stay until check out to maximize your experience. Be sure to stroll through the garden after dark - with the lighting it is magical. We also did the Lobster/abalone kaiseiki dinner. It was amazing, though perhaps for pickier eaters it's a bit of a waste as there is a lot of food including a magnificent sashimi platter. The morning buffet is unbelievable as well. Take note of shuttle hours as we missed the last shuttle to the hotel and finding the right bus was a bit difficult.
Stayed 1 night in Jun 2024

6/10 Okay

Ken

Travelled with family
Liked: Staff & service
The staff is very nice! Breakfast buffet was great. Onsen pools is not as clean as expected. The dinner experience is not very good, lobster is over cooked! fruit salad should be fresh cut and not from a ready made bag! for a 4 stars as advertised needs to improve the basis. Sorry!
Stayed 2 nights in Jun 2024

2/10 Terrible

Bing

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived last Friday, and it was raining heavily. We waited for a taxi for 15 minutes at the train station and got completely soaked. When I arrived at the hotel with my two kids around 12:45 PM, we were told we had to wait outside until 3 PM. I begged them to let us use the bathroom to change the kids' clothes since they were cold and shaking, but the manager still refused to let us into the hotel. I can’t believe that a five-star hotel would refuse to let their guests wait inside or use the bathroom before check-in. If this had happened in the USA, I would have sued them. I will definitely file a complaint with the Cabinet Office in Japan. That night, both of my kids came down with a fever. I booked a room with two beds and two futons, but they only gave me a room with one futon. I spent 35 minutes arguing about this, but for some reason, they did not agree. Because of the language barrier, the front desk had a hard time understanding English."
Stayed 2 nights in Jun 2024

2/10 Terrible

KARLA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is unwelcoming and has poor customer relations. Their English is very limited and makes for very difficult communication. Our check-in experience was awful, staff was slow and unacomadating to our needs..we were treated disrespectfully and felt very unwelcome. They were rude and have no manners towards paying customers. We were three guests and room had amenities for only two persons. I had to call to request the additional towels, etc. The food at the breakfast bufet was less than desirable. The onsen area needs better maintenance--the baths show signs of wear and rust. The shuttle service ends very early and the location of the hotel is not very accessible to walk up and down. Overall, I would say the 5 star rating is very misleading. This is NOT a 5 star hotel in any way.
Stayed 1 night in Jun 2024

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2024

10/10 Excellent

Anding, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and beautiful environment, wonderful onsen bath and dinner.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel Matthew Guy Ho

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum.
Stayed 1 night in Jun 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and the hot spring was nice
Stayed 1 night in Jun 2024

10/10 Excellent

Crosby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024